Customer reviews from bose.com
Bose - Refurbished Excellent - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Average customer rating
4.4
(4,211 Reviews)
Rating breakdown 4,211 reviews
5 Stars
2,735
4 Stars
767
3 Stars
379
2 Stars
176
1 Star
154
Customer Reviews for Bose - Refurbished Excellent - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Customer Rating
3
on March 1, 2026
Posted by: 2koi
Length of ownership:1 month
They are very comfortable to wear however Noise from the outside gets in And maybe I just don't understand how to use them correctly The fit is perfect as it Thing else Fall out of my ears I just did
Response from bose.comBy Customer Support, March 2, 2026
Hello, thank you for sharing your feedback. We’re delighted to hear that you find the Bose Ultra Open Earbuds very comfortable to wear and that the fit is perfect for you.
Just to clarify, the Ultra Open Earbuds are designed with an innovative open-ear style. This means they intentionally allow some outside sound in, so you can stay aware of your surroundings while still enjoying rich, private audio through Bose’s OpenAudio technology. The cuff-like fit keeps them secure without blocking your ears, and the sound is directed into your ear canal with minimal leakage at normal volumes.
This design is especially helpful in situations where awareness matters, like walking through busy streets or taking a call outdoors, so you can stay connected to both your environment and your music.
Your feedback is greatly appreciated. We hope you continue enjoying your earbuds.
Sophie - Customer Support
Just to clarify, the Ultra Open Earbuds are designed with an innovative open-ear style. This means they intentionally allow some outside sound in, so you can stay aware of your surroundings while still enjoying rich, private audio through Bose’s OpenAudio technology. The cuff-like fit keeps them secure without blocking your ears, and the sound is directed into your ear canal with minimal leakage at normal volumes.
This design is especially helpful in situations where awareness matters, like walking through busy streets or taking a call outdoors, so you can stay connected to both your environment and your music.
Your feedback is greatly appreciated. We hope you continue enjoying your earbuds.
Sophie - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Awesome
on March 1, 2026
Posted by: Karin
Gender:Female
Length of ownership:1 month
The sound quality is amazing and they don’t hurt my ears! I love them!
Written by a customer while visiting bose.com
Customer Rating
4
on February 28, 2026
Posted by: Ruby
Gender:Female
Length of ownership:1 week
They don’t go into your ear enough and the volume doesn’t go up high enough to cancel out ambient noise otherwise they are comfortable and stay on my ear when I’m exercising.
Written by a customer while visiting bose.com
Customer Rating
5
Perfect for the Gym
on February 27, 2026
Posted by: 5522
Gender:Female
Length of ownership:1 month
I bought these to wear at the gym and they are great. I can listen to my music, but still hear someone if they speak to me.
Written by a customer while visiting bose.com
Customer Rating
5
Perfect for small ears or a tragus piercing
on February 26, 2026
Posted by: Blizzard
Gender:Female
Length of ownership:1 month
I love these. I got these because a friend recommended them. Traditional ear buds never fit right causs my piercings and always fall off or one move and my music stops. Not these. Theyres so comfortable, clear, loud, and fit perfect.came in within 2 days
Written by a customer while visiting bose.com
Customer Rating
1
Disappointed, app is useless
on February 24, 2026
Posted by: Sam
Gender:Female
Length of ownership:6 months
I wanted these so bad, but I ended up disappointed. The app is annoying to start, but then it doesn’t give you any useful information about your headphones, or really do much at all besides I guess steal my data. The “Spatial Audio” is a scam.
Response from bose.comBy Customer Support, February 24, 2026
Hi Sam Thank you for sharing your feedback on the Bose Ultra Open Earbuds. Your concerns about the Spatial Audio feature and data privacy are also important to us, and we appreciate you bringing them to our attention. To help you further with the app here is a helpful guide for you:
App: https://bose.life/4tRjSr8
Gem - Customer Support
App: https://bose.life/4tRjSr8
Gem - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
3rd pair !
on February 23, 2026
Posted by: Glarun
Gender:Male
Length of ownership:1 week
My 3 rd pair of these (unfortunately lost two. These are the best running headphones I ever had. I run quite a lot and love the sound and most importantly fit and ability to enjoy the music and still be aware of my surroundings.
Written by a customer while visiting bose.com
Customer Rating
2
Not great for calls
on February 19, 2026
Posted by: KW 10
Gender:Female
Length of ownership:1 week
Great for music, terrible for phone calls. Very disappointed
Response from bose.comBy Customer Support, February 19, 2026
Hi there, thank you for sharing your experience with the Bose Ultra Open Earbuds. I’m glad to hear you’re enjoying the sound quality for music, but I’m truly sorry to learn that phone call performance has not met your expectations.
The earbuds are designed to deliver an open‑ear listening experience, which can sometimes affect call clarity depending on the environment. For tips on improving call quality, please refer to this help article:
https://bose.life/4aCNOhV
Gem - Customer Support
The earbuds are designed to deliver an open‑ear listening experience, which can sometimes affect call clarity depending on the environment. For tips on improving call quality, please refer to this help article:
https://bose.life/4aCNOhV
Gem - Customer Support
Written by a customer while visiting bose.com