Customer reviews from bose.com
Bose - Refurbished Excellent - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Average customer rating
4.4
(4,211 Reviews)
Rating breakdown 4,211 reviews
5 Stars
2,735
4 Stars
767
3 Stars
379
2 Stars
176
1 Star
154
Customer Reviews for Bose - Refurbished Excellent - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Customer Rating
4
My First Open Earbuds
on April 9, 2026
Posted by: First Open Earbuds
Gender:Male
Length of ownership:1 month
I have had my Bose Ultra Open Earbuds for about a month now. I am really surprised at how well the sound quality is for being an open earbud. These earbuds are perfect for the office environment if you need to listen to the conversations or loud speakers announcements.
It is not very well suited for the gym with the gym music going. I do have my Bose Quiet Comfort Ultra earbuds for being around the gym.
I am disappointed in the battery life in immersion mode. I used my Bose Ultra Open Earbuds to do yard work and left them in immersion mode and about 3 hours i got a 10% battery alert. To be fair though when I started my yard work i had been wearing my Bose Ultra Open Earbuds all day, so they were not fully charged. Speaking of which the Bose Ultra Open Earbuds are so comfortable to wear all day. I don't even notice I had they on all day. I really like these Ultra Open Earbuds so far.
It is not very well suited for the gym with the gym music going. I do have my Bose Quiet Comfort Ultra earbuds for being around the gym.
I am disappointed in the battery life in immersion mode. I used my Bose Ultra Open Earbuds to do yard work and left them in immersion mode and about 3 hours i got a 10% battery alert. To be fair though when I started my yard work i had been wearing my Bose Ultra Open Earbuds all day, so they were not fully charged. Speaking of which the Bose Ultra Open Earbuds are so comfortable to wear all day. I don't even notice I had they on all day. I really like these Ultra Open Earbuds so far.
Written by a customer while visiting bose.com
Customer Rating
4
Like baseball caps, one size fits most...
on April 9, 2026
Posted by: helix
Gender:Male
Length of ownership:1 month
I bought them for myself, I always have headphones with one ear open so I thought they would be great. BUT they didn't fit my big ears, they are super comfortable but they way the perched they didn't hit my ear canal well ... note I get the biggest hat from the big hat store, so naturally I have odd shaped ears I guess. But I sold them to my son and they fit perfectly and he loves them. So big win there! I went with a traditional overear headphone and resolved that earbuds and open air ear cuff types just don't work for me. /shrug. it is what it is. big head, big feet, big ears, what's a guy gonna do.
Written by a customer while visiting bose.com
Customer Rating
5
In the middle of the music
on April 9, 2026
Posted by: HughA3
Length of ownership:1 week
I've had these for just a week or so but I'm impressed especially by the immersive sound. Takes a bit to adjust how to wear them but your detailed instructions help.
Written by a customer while visiting bose.com
Customer Rating
3
Not too happy
on April 9, 2026
Posted by: Firey
Gender:Male
Length of ownership:1 month
Good sound but clarity and the inconsistency of stereo on the modes is very annoying. The placement and how it fits on the ears is not meant for use of sporting or workout situations.
Response from bose.comBy Customer Support, April 9, 2026
Hi Firey, thank you for sharing your feedback. We’re glad you enjoy the sound quality, but we’re sorry to hear you’re having difficulties with the modes. To cycle through modes, press and hold either earbud button, or use the Bose app by tapping Modes on the product control screen. To access modes on the earbuds, they must be set as favorites in the app. By default, Stereo and Immersion modes are set as favorites.
The Bose Ultra Open Earbuds feature a flexible “Flex Grip” design with soft‑touch silicone for a secure, light‑as‑air fit. We’re sorry they still don’t fit you well, and we understand how important proper fit is. To help, here’s a helpful guide you can use as reference: https://bose.life/4tHwCjw
Jelyn - Customer Support
The Bose Ultra Open Earbuds feature a flexible “Flex Grip” design with soft‑touch silicone for a secure, light‑as‑air fit. We’re sorry they still don’t fit you well, and we understand how important proper fit is. To help, here’s a helpful guide you can use as reference: https://bose.life/4tHwCjw
Jelyn - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great feature
on April 8, 2026
Posted by: Josh
Gender:Male
Length of ownership:1 year or longer
The sound is clear and great. I enjoy using my buds!
Written by a customer while visiting bose.com
Customer Rating
5
Great for sensitive ears.
on April 8, 2026
Posted by: Blazer59
Gender:Male
Length of ownership:1 month
I have sensitive ears as far as wearing ear buds. These are the most comfortable ear buds I’ve ever used. Perfect for me. Don’t even feel them on my ears. Clear sound and being able to hear others is great for walking and playing golf.
Written by a customer while visiting bose.com
Customer Rating
5
Great Fit
on April 5, 2026
Posted by: tiny ear
I love these Open Earbuds. I never could wear Air Pods as they never stayed in my ear. The Bose are wonderful for clipping on the ear and staying there. Thanks
Written by a customer while visiting bose.com
Customer Rating
3
Poor Quality for phone calls
on April 2, 2026
Posted by: Bose Fan
Gender:Female
Length of ownership:3 months
The person on the other end is experiencing breakups and unclear audio due to excessive background noise. The microphone quality isn’t as good as that of my other Bose headphones. While excellent for listening to music, they’re not reliable for phone calls.
Response from bose.comBy Customer Support, April 2, 2026
Hi there! Thank you so much for sharing your feedback. We’re glad to hear that you’re enjoying the sound quality of the Ultra Open Earbuds for listening to music.
We’re sorry to learn, however, that phone calls haven’t been as clear as you expected. While the Ultra Open Earbuds are designed to deliver excellent audio in an open‑ear form factor, we understand how important it is for calls to sound clear and consistent. Factors such as background noise, your surroundings, or device settings can sometimes affect call performance.
To help ensure your earbuds are performing at their best, here’s a quick guide with helpful tips and recommendations:
https://bose.life/41OCOtK
Daisy - Bose Customer Support
We’re sorry to learn, however, that phone calls haven’t been as clear as you expected. While the Ultra Open Earbuds are designed to deliver excellent audio in an open‑ear form factor, we understand how important it is for calls to sound clear and consistent. Factors such as background noise, your surroundings, or device settings can sometimes affect call performance.
To help ensure your earbuds are performing at their best, here’s a quick guide with helpful tips and recommendations:
https://bose.life/41OCOtK
Daisy - Bose Customer Support
Written by a customer while visiting bose.com