Customer reviews from bose.com
Bose - Refurbished Excellent - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Average customer rating
4.4
(4,211 Reviews)
Rating breakdown 4,211 reviews
5 Stars
2,735
4 Stars
767
3 Stars
379
2 Stars
176
1 Star
154
Customer Reviews for Bose - Refurbished Excellent - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Customer Rating
2
Nope, not for me
on April 11, 2026
Posted by: Nadine
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] I bought these about 2 years ago, 1 week before the warranty expired the left bud stopped working! I had to send it back to have it looked at, I did try to reboot it first! I got it back and three weeks after the left stopped working again! Nope I can’t recommend this not for the cost! Sorry, never again! The sound is good tho.
Response from bose.comBy Customer Support, April 11, 2026
Hi, thank you for sharing your experience. We’re glad to know you enjoyed the sound quality, but we're truly sorry to hear about the repeated issue with the left earbud. We’d love to help you get the best possible experience with your Bose Ultra Open Earbuds.
For better assistance, please try the steps in our online support guide, which provides detailed troubleshooting instructions to address the issue. You can view the guide here: https://bose.life/4dHAdZY
If the problem persists after completing all the steps, please don’t hesitate to reach out to us directly through this link: https://bose.life/4220afE
We’ll be happy to explore further solutions and ensure you get the performance you expect from your Bose product.
Rein - Customer Support
For better assistance, please try the steps in our online support guide, which provides detailed troubleshooting instructions to address the issue. You can view the guide here: https://bose.life/4dHAdZY
If the problem persists after completing all the steps, please don’t hesitate to reach out to us directly through this link: https://bose.life/4220afE
We’ll be happy to explore further solutions and ensure you get the performance you expect from your Bose product.
Rein - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Best buds
on April 11, 2026
Posted by: Bjac
Gender:Male
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] OMG they are the best ear buds I’ve ever had and I’ve had many!
Written by a customer while visiting bose.com
Customer Rating
4
Comfortable and great quality
on April 11, 2026
Posted by: Cinderella223
Gender:Female
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] Bose is one of my favorite brands and I was thinking of purchasing these Ultra Open Earbuds for a while; so glad I did. I personally find in-ear earbuds to be highly uncomfortable, so I gave these a try and I am not disappointed. They are comfortable and I can leave them in for hours at a time either on a business call or listening to music or podcasts. The sound quality is excellent, as you’d expect from Bose, and the battery life is very good. I love using while walking outside, so I can still hear my calls, music, or podcasts well, but can also pay attention to my surroundings. These are definitely my favorite earbuds, but I would not recommend them for traveling; I feel noise cancelling earbuds would be better on an airplane. I also find these easy to use and pair with multiple devices. For me, these were a great purchase.
Written by a customer while visiting bose.com
Customer Rating
5
Just what I needed.
on April 11, 2026
Posted by: LumpyF16
Gender:Male
Length of ownership:1 month
[This review was collected as part of a promotion.] These were recommended by family members. I’m very happy with the sound quality. Since they don’t go into the ear canal, they’re much easier to keep clean.
Written by a customer while visiting bose.com
Customer Rating
5
Bose Ultra Open Earbuds
on April 11, 2026
Posted by: Amir
Gender:Male
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] I’ve been using the Bose Ultra Open Earbuds for a bit now, and overall I’m really impressed. The open-ear design is the standout feature for me—it’s comfortable enough to wear for long periods, and I like that I can still stay aware of my surroundings while listening to music or taking calls.
The sound quality is solid, especially for open earbuds. You don’t get the deep, immersive isolation of in-ear or over-ear headphones, but the audio is still clear, balanced, and surprisingly rich. They work great for casual listening, walks, or working from home.
Comfort-wise, these are some of the easiest earbuds I’ve worn. They don’t create that plugged-up feeling, and I almost forget I have them on. The fit feels secure without being tight.
Battery life has been reliable so far, lasting through most of my day without needing a recharge. Call quality is also good—people can hear me clearly, even in moderately noisy environments.
If I had to point out a downside, it would be that they’re not ideal for loud environments since the open design lets in outside noise. But that’s kind of the tradeoff for the awareness and comfort they offer.
Overall, I’d recommend them if you’re looking for something comfortable, lightweight, and great for everyday use without completely tuning out the world.
Written by a customer while visiting bose.com
Customer Rating
5
Love them!
on April 11, 2026
Posted by: Flt0921
Gender:Female
Length of ownership:3 months
[This review was collected as part of a promotion.] I bought the Open Ultra Earbuds as an option for more comfortable earbuds that would fit my ear. These are amazing. Sound quality is great and I can wear them for hours without bothering me. Battery is great too.
Written by a customer while visiting bose.com
Customer Rating
3
Needs work on voice.
on April 11, 2026
Posted by: vsy365
Gender:Male
Length of ownership:6 months
[This review was collected as part of a promotion.] The idea is there but the actual use of it doesn't meet the idea. I bought a pair for my wife and when she calls me I have a hard time hearing her when she uses the open ear buds, it's like she is talking 5 feet away from the phone. She uses an iPhone and I am on a Samsung Galaxy 26 Ultra.
Response from bose.comBy Customer Support, April 11, 2026
Hi vsy365, thank you for taking the time to share your feedback. We’re sorry to hear that the call experience with the Ultra Open Earbuds hasn’t met your expectations.
The Ultra Open Earbuds are designed with an open‑ear concept to help you stay aware of your surroundings. Because the microphones are built into the earbuds, proper fit and correct wearing position are essential for clear voice pickup. Call quality can also vary depending on environment, fit, and device compatibility. We recommend double-checking the fit, ensuring the earbuds are worn as intended, and confirming they’re selected as the active microphone during calls.
To help make sure you get the best possible call experience, please review these quick guides:
https://bose.life/41YAv7B
https://bose.life/4cCUE9p
Daisy - Customer Support
The Ultra Open Earbuds are designed with an open‑ear concept to help you stay aware of your surroundings. Because the microphones are built into the earbuds, proper fit and correct wearing position are essential for clear voice pickup. Call quality can also vary depending on environment, fit, and device compatibility. We recommend double-checking the fit, ensuring the earbuds are worn as intended, and confirming they’re selected as the active microphone during calls.
To help make sure you get the best possible call experience, please review these quick guides:
https://bose.life/41YAv7B
https://bose.life/4cCUE9p
Daisy - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great features
on April 11, 2026
Posted by: Face710
Gender:Male
Length of ownership:1 month
[This review was collected as part of a promotion.] These are lightweight (I've forgotten I was wearing them at times) and the sound is awesome!
Written by a customer while visiting bose.com