Customer reviews from bose.com
Bose - Refurbished Excellent - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Average customer rating
4.4
(4,210 Reviews)
Rating breakdown 4,210 reviews
5 Stars
2,735
4 Stars
767
3 Stars
378
2 Stars
176
1 Star
154
Customer Reviews for Bose - Refurbished Excellent - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Customer Rating
4
Great sound, comfortable fit
on February 18, 2024
Posted by: Dani
Length of ownership:1 month
I love the Earbuds and the comfort of the fit!! My biggest concern was them falling out and losing one while I was moving around. This was not the case with my bose earbuds so I am a very happy camper! I love the big sound that you get with them but still being able to hear your surroundings. The battery life is pretty amazing! The biggest con for me would be the sound when you are in a call. The call volume seem rather low and I wish it would be a bit higher. But over all I love these earbuds and cannot wait for all the adventures we will have!
Response from bose.comBy Lau, Bose Customer Support, February 19, 2024
Hello Dani,
Thank you for sharing your experience with the new Bose Ultra Open Earbuds.
I am happy to hear that you love their comfort and fit as well as how they sound!
If you experience any low volume during calls, please make sure to check the following:
- Be sure the earbuds are being worn properly.
- Make sure the microphone holes on the inner edges of the earbuds are not blocked.
- Remove any form of headgear that could be covering the microphone on the earbuds.
If you need any further assistance, please don't hesitate to contact our support team: https://support.bose.com/s/get-help-landing-page?language=en_US
Best regards,
Lau - Bose Customer Support
Thank you for sharing your experience with the new Bose Ultra Open Earbuds.
I am happy to hear that you love their comfort and fit as well as how they sound!
If you experience any low volume during calls, please make sure to check the following:
- Be sure the earbuds are being worn properly.
- Make sure the microphone holes on the inner edges of the earbuds are not blocked.
- Remove any form of headgear that could be covering the microphone on the earbuds.
If you need any further assistance, please don't hesitate to contact our support team: https://support.bose.com/s/get-help-landing-page?language=en_US
Best regards,
Lau - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
My new favorite earbuds!
on February 18, 2024
Posted by: karannmill
Gender:Female
Length of ownership:1 month
My first impression of these Ultra open earbuds was that their design is different from any other earbuds I've ever used. There is a bit of a learning curve if you are used to plugging up your ear canal with more traditional noise cancelling earbuds as well as the unique cuff design, but once you get used to the feel and fit of how these should be worn, it's a game changer. Even with hours of use, they are so lightweight and comfortable, you'll forget you are wearing them. Battery life seems to be good, and you get a couple/few charges from the case as well. I use headphones or earbuds primarily for listening to music. I don't usually use them for calls, nor do I exercise with them on, although these feel stable enough on your ear that I think they would handle activity well without falling off. As with my Bose QC 35 II over-ear headphones, I would have liked a bit more volume, but the richness and clarity of the sound more than makes up for this. I will opt for sound quality over volume, and I find that I tend not to max out the volume on these anyway to have the best and most enjoyable listening experience. The open ear design and immersive sound makes you feel like the music surrounds you, which you will never have experienced in any other earbuds you have ever used.
While absence of these features is not a deal breaker for me personally, it is worth mentioning that these are not noise cancelling, nor is there a rubber ear piece adapter option to make them fit into your ear canal to make them noise cancelling (which would be contradictory to their open ear design), the case does not have wireless/Qi charging, and the call quality according to the party on the other end was not clear/loud enough. (On my end the call sounded fine). I actually prefer being able to hear what's going on around me and to engage in a conversation if I need to while wearing these earbuds. The only other thing I would like to see improved might be the modes in the Bose Music App settings. I have not really been able to notice any discernible difference between most of the modes offered, but again this is hardly a deal breaker as there is an equalizer and some other settings you can adjust and most music apps also have their own equalizers for additional fine tuning to your listening preferences. I will be interested to see what additional features and/or improvements future updates may bring to these earbuds.
These Ultra Open earbuds have quickly become my favorites in the short time I have been using them, and I know they will be my go-to because nothing compares to the quality you expect from a Bose product, the immersive sound these offer, and the ability to wear them for long periods of time without any discomfort or having to recharge them often. I'd have given these a solid 4.5, but 1/2 stars weren't an option, nothing is perfect and there is always room for improvement. I definitely would recommend to go buy yourself a pair – you won't be disappointed!
Written by a customer while visiting bose.com
Customer Rating
4
Amazingly comfortable
on February 18, 2024
Posted by: Kelly
Gender:Female
Length of ownership:1 month
These headphones really do provide a unique and new listening experience. I was a little unsure about the fit at first, but after wearing them around the house, on the train and while working out, I am loving the Open Earbuds much more than even my AirPods. The lack of pressure and strain on your ears is incredible. The battery life exceeded my expectations and the case/packaging was very premium. Overall, I am very happy with these open ear buds and will continue to reach for them throughout my day!
Response from bose.comBy Global Customer Service, February 27, 2024
Thanks for your review, Kelly! I'm very happy to hear that the Ultra Open Earbuds have become your go-to earbuds, and that you've got used to the comfort of wearing them. Battery performance (up to 19.5 hours with a fully-charged case) was important for us, and I'm glad you like this factor, too.
Enjoy your Ultra Open Earbuds!
Warm regards
Fiona M. - Customer Support
Enjoy your Ultra Open Earbuds!
Warm regards
Fiona M. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
My new favorite headphones for the gym!
on February 18, 2024
Posted by: BurtWR
Gender:Male
Length of ownership:1 month
I have been looking for the perfect headphones for the gym for a long time and my search may finally be over! I do a few hours of intense exercise (CrossFit, running) just about everyday and until now I haven’t found the right headphones yet. Other products fall out easily, have terrible sound or are just too uncomfortable to wear for extended periods.
First the fit, it takes a few minutes to get them into the right place on my ear. Part of that problem is that my off hand is clumsy. However once I had them in place they stayed there. I ran with them, lifted weights and did movements such and burpees and they didn’t fall out even once! Very impressive.
The sound was awesome. Plenty of bass but I’d say the sound is pretty well balanced. With the open ear design I worried I would be hearing my music AND the gyms music but that turnout to not be an issue unless I was right under the gyms speakers.
One of my favorite features of these headphones were the buttons. They feel solid and work well. I have some headphones that are controlled by tapping the sides and it’s super annoying to be lifting overhead and accidentally stopping your music or changing the volume. Physical buttons for the win!
I was able to wear the ear buds for hours with no problems with comfort.
Some miscellaneous thoughts. I was able to run about 100 meters from my phone and still maintain connection with my earbuds! Awesome! Call quality was very clear! And lastly this might be TMI but I have an ear that produces lots of earwax! It has wrecked in ear buds in the past. That is not an issue with the Ultra Ear buds because they don’t go into the ear canal that deep. So if you have ear wax issues these are perfect!
My biggest con is the charging case lid, the hinge seems a little fragile. Maybe the silicone case will help with that? I’ll find out once it arrives.
I am beyond happy with these earbuds and it’s nice to have finally found a product that fits all my needs while exercising !
First the fit, it takes a few minutes to get them into the right place on my ear. Part of that problem is that my off hand is clumsy. However once I had them in place they stayed there. I ran with them, lifted weights and did movements such and burpees and they didn’t fall out even once! Very impressive.
The sound was awesome. Plenty of bass but I’d say the sound is pretty well balanced. With the open ear design I worried I would be hearing my music AND the gyms music but that turnout to not be an issue unless I was right under the gyms speakers.
One of my favorite features of these headphones were the buttons. They feel solid and work well. I have some headphones that are controlled by tapping the sides and it’s super annoying to be lifting overhead and accidentally stopping your music or changing the volume. Physical buttons for the win!
I was able to wear the ear buds for hours with no problems with comfort.
Some miscellaneous thoughts. I was able to run about 100 meters from my phone and still maintain connection with my earbuds! Awesome! Call quality was very clear! And lastly this might be TMI but I have an ear that produces lots of earwax! It has wrecked in ear buds in the past. That is not an issue with the Ultra Ear buds because they don’t go into the ear canal that deep. So if you have ear wax issues these are perfect!
My biggest con is the charging case lid, the hinge seems a little fragile. Maybe the silicone case will help with that? I’ll find out once it arrives.
I am beyond happy with these earbuds and it’s nice to have finally found a product that fits all my needs while exercising !
Written by a customer while visiting bose.com
Customer Rating
5
“Immerse” Yourself in New Technology
on February 18, 2024
Posted by: JayGray07
Having never seen an earphone product like these I was intrigued. Having the opportunity to try them out was awesome. I started by just putting them in my ears to get the feel. Immediately I felt a comfort not felt with “regular” earbuds. They didn’t dig into my ears and the soft silicone of the clip portion was more comfortable than I would have thought, I couldn’t really even feel it even after wearing them for a couple of hours. After owning regular headphones and earbuds, both Bose, I was really excited about the immersive audio feature on this product. It did not disappoint. The music felt like it was all around me, akin to being at a concert. The battery life was also impressive I was able to listen for long periods of time with no interruptions. I will say there was one incident where the left earbud went out temporarily. This seemed to be fixed after a firmware update was run. I also let my wife and kids take a turn, all had glowing reactions to the buds. I would highly recommend these to anyone who is interested in a different kind feel and experience while listening to music. I also enjoy the fact that I can be listening to music but still hear the world around me.
Written by a customer while visiting bose.com
Customer Rating
5
Unique and welcomed addition to the Bose Family
on February 18, 2024
Posted by: Scott
Gender:Male
Length of ownership:1 month
I have truly been enjoying using my new Bose Ultra Open Earbuds! Once finding the correct fit on my ear (simply sliding up and down your ear), they have felt weightless and surprisingly snug around my ears. The comfort of the open ear design has been one of the biggest stand outs for me. I've had to check sometimes to make sure they were still there. With Bose's other earbud products, though the noise cancelling was phenomenal, I could never quite find the best fit and not feel pain using them for extended periods of time.
I love that I can be listening to music/radio/podcasts and still be able to be present when I'm at home with my children. The open ear design allows for better situational awareness that can be compromised with Noise cancelling features on other products. I've felt a lot more safer wearing these earbuds compared to my Bose Quiet Comfort Ultra Headphones when I am riding the subway or walking through the busy New York streets.
The Immersion Audio feature on these earbuds really help them stand out from other earbud designs. You really do feel like the music is all around you, especially during indoor use. I highly recommend checking these out. They have been a great addition to my ever-growing family of audio products from Bose!
I love that I can be listening to music/radio/podcasts and still be able to be present when I'm at home with my children. The open ear design allows for better situational awareness that can be compromised with Noise cancelling features on other products. I've felt a lot more safer wearing these earbuds compared to my Bose Quiet Comfort Ultra Headphones when I am riding the subway or walking through the busy New York streets.
The Immersion Audio feature on these earbuds really help them stand out from other earbud designs. You really do feel like the music is all around you, especially during indoor use. I highly recommend checking these out. They have been a great addition to my ever-growing family of audio products from Bose!
Written by a customer while visiting bose.com
Customer Rating
5
Quality earbuds
on February 18, 2024
Posted by: Ammon
Gender:Male
Length of ownership:1 month
After personally having used the earbuds for a few weeks I thoroughly enjoy them. They have quality sound and bass as does all Bose products. Pros: easily put them on your ear, cause no discomfort to my ears after wearing all day, the Spatial Audio feature allows for a more rich sound when listening to music or watching something, the battery level lasts a very long time I was consistently using them throughout each day and didn’t have to charge them until about a week later, having the button instead of swiping motion allows you to have a “shortcut” set up but also control the volume instead of having to put the volume control as your shortcut like previous earbuds. Cons: there is no active noise cancelling and depending on what you are doing this can be annoying or could be a benefit, because of the style they don’t sit directly in your ear therefor someone next to you can still hear what you are listening to if they are loud enough, the button to control sits behind the ear and does make it a little trickier I feel to get to compared to the swiping and taping motion previous earbuds had. Overall I enjoy these headphones and will continue to use them.
Written by a customer while visiting bose.com
Customer Rating
5
Simply Astounding Sound Experience
on February 18, 2024
Posted by: lprbose
Gender:Female
Length of ownership:1 month
I have to admit - I was skeptical of the "open earbuds" concept when I first received the package because they simply don't look like anything I've ever seen. The minute I clicked "play" on my favorite song, my jaw dropped. I felt as immersed as I do when I blast a song I love on a Bose *speaker* - except no one else could hear it, and I could hear everything else in my environment just as well.
About the reviewer: musician and music lover, always been extremely particular about earphones and headphones. I'm female, mid thirties, have tiny ears, listen to music (or something) all day every day (pretty much all the time unless I'm in a meeting).
Pros:
- If you live for music as I do, and this is the most important criteria, these have simply amazing sound.
- These allow you a pretty incredible listening experience without compromising safety if you are, e.g., cycling or running in a city or doing anything that requires environmental awareness (they don't go into your ear canal, so they don't dim outside sounds as other earphones do even without active noise cancelling).
- They took a minute to get used to, but now I find them as comfortable as any other earphone I've owned.
- Battery life seems very solid.
- They stay on well through strenuous activity like running or strength training.
- They're super light and the case is super light; comfortable to carry around in skinny jean pockets.
Cons:
- Some connection glitches at times (seems to have improved after a software update but still seems more glitchy than earphones native to your phone's manufacturer/operating system). I've also had some minor complaints on voice quality heard on the other side of phone calls and switching between Spotify/phone calls sometimes causes connection glitches.
- I really wish the buttons had a swiping motion sensor to make the volume changing easier and more precise.
- Hard to tell case battery level (it's not displayed on the app).
- If you can only own one pair of expensive listening devices, and especially if you fly somewhat often, it's probably better to have the versatility of noise cancelling earphones as I would say these have a narrower set of use cases.
- If you live for music as I do, and this is the most important criteria, these have simply amazing sound.
- These allow you a pretty incredible listening experience without compromising safety if you are, e.g., cycling or running in a city or doing anything that requires environmental awareness (they don't go into your ear canal, so they don't dim outside sounds as other earphones do even without active noise cancelling).
- They took a minute to get used to, but now I find them as comfortable as any other earphone I've owned.
- Battery life seems very solid.
- They stay on well through strenuous activity like running or strength training.
- They're super light and the case is super light; comfortable to carry around in skinny jean pockets.
Cons:
- Some connection glitches at times (seems to have improved after a software update but still seems more glitchy than earphones native to your phone's manufacturer/operating system). I've also had some minor complaints on voice quality heard on the other side of phone calls and switching between Spotify/phone calls sometimes causes connection glitches.
- I really wish the buttons had a swiping motion sensor to make the volume changing easier and more precise.
- Hard to tell case battery level (it's not displayed on the app).
- If you can only own one pair of expensive listening devices, and especially if you fly somewhat often, it's probably better to have the versatility of noise cancelling earphones as I would say these have a narrower set of use cases.
Overall though, strongly recommend on the basis of incredibly powerful and beautiful sound + elegant and practical design.
Response from bose.comBy Lau, Bose Customer Support, February 19, 2024
Hello,
Thank you for writing your review of the Bose Ultra Open Earbuds.
I am glad to hear that you love their immersive sound and comfort.
I am sorry you have experienced connectivity issues. If it occurs again, I would recommend perform a reset. You can find the steps here: https://support.bose.com/s/display-articles?language=en_US&productId=01t8c00000OlcI5AAJ&articleId=ka08c000001bufcAAA
If you need any further assistance or have any questions, please don't hesitate to contact our team: https://support.bose.com/s/get-help-landing-page?language=en_US
Best regards,
Lau - Bose Customer Support
Thank you for writing your review of the Bose Ultra Open Earbuds.
I am glad to hear that you love their immersive sound and comfort.
I am sorry you have experienced connectivity issues. If it occurs again, I would recommend perform a reset. You can find the steps here: https://support.bose.com/s/display-articles?language=en_US&productId=01t8c00000OlcI5AAJ&articleId=ka08c000001bufcAAA
If you need any further assistance or have any questions, please don't hesitate to contact our team: https://support.bose.com/s/get-help-landing-page?language=en_US
Best regards,
Lau - Bose Customer Support
Written by a customer while visiting bose.com