Customer reviews from bose.com
Bose - Refurbished Excellent - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Average customer rating
4.4
(4,210 Reviews)
Rating breakdown 4,210 reviews
5 Stars
2,735
4 Stars
767
3 Stars
378
2 Stars
176
1 Star
154
Customer Reviews for Bose - Refurbished Excellent - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Customer Rating
5
Great Comfort and Fantastic Sound
on February 19, 2024
Posted by: Sbr
Gender:Female
Length of ownership:1 month
Sneak peak bose
Unpacking
I received and unboxed my earbuds yesterday. So excited. I love the black and found it was so easy to set up. I went to my settings on my phone and it already showed connected. Don’t know whether I inadvertently did something or it was just that easy! I had trouble putting them in my ears. For me it was awkward probably because I am use to other earbuds and they are different. I love how the speaker is attached and how it hangs below the ear.
Unpacking
I received and unboxed my earbuds yesterday. So excited. I love the black and found it was so easy to set up. I went to my settings on my phone and it already showed connected. Don’t know whether I inadvertently did something or it was just that easy! I had trouble putting them in my ears. For me it was awkward probably because I am use to other earbuds and they are different. I love how the speaker is attached and how it hangs below the ear.
Pros
I am loving the sound quality it is superb. I like how the ear buds are light weight on my ears.
Cons: They are difficult to put on when I am wearing earrings and they feel awkward however it may be my need to get use to them. They are not noise cancellation however that is not a deal breaker.
I am loving the sound quality it is superb. I like how the ear buds are light weight on my ears.
Cons: They are difficult to put on when I am wearing earrings and they feel awkward however it may be my need to get use to them. They are not noise cancellation however that is not a deal breaker.
I have managed to place them on my ear when I am wearing earrings (especially large ones). I do find the sound way better when I can place the ear buds where my earrings sit. Still enjoy the comfort. Pros they don’t slip out nor do they need constant adjustments,
Response from bose.comBy Fiona M., Customer Support, February 20, 2024
Thanks for your review! I'm happy to hear you're enjoying the audio quality and comfortable, stable fit of your Ultra Open Earbuds. You mentioned that you're having some trouble putting them in. While it can take a few uses to get used to the wrap-around design, you will grow accustomed to it, and eventually, you'll even forget you're wearing the earbuds, thanks to the flexible joint design and feather-light grip. We hope this information is useful.
Warm regards,
Fiona M. - Customer Support
Warm regards,
Fiona M. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Lightweight and very comfortable to wear.
on February 19, 2024
Posted by: Krissy81
Gender:Female
Length of ownership:1 month
Excellent product to wear in factory settings and at the gym.
Written by a customer while visiting bose.com
Customer Rating
4
Honest opinion. Great buds
on February 19, 2024
Posted by: Dan123
Gender:Male
Length of ownership:1 month
These buds, and their concept, are unlike any other buds I've used. The earring like design was weird and unique when I first saw it. I gave it a try and loved them. They fit nicely and are, at least for the most part, comfortable to use for long periods of time. The buttons work really well, and I'm a fan of the customization features. Though hope to see more in the future with updates. The initial setup and connection was very fast and easy as well.
My use case is primarily gym and work, which is construction. For the gym, it's nice to be immersed in my own music, but still be aware of others and to hold a conversation when necessary. Same goes for construction. Long days and hours, now broken up by music, shows etc. while still being safe and conscious of my surroundings and the other trades and workers around me.
Keep in mind though that there is no noise cancelling as that's not what they are for.
Overall I love these buds. I do hope they add some more colors, as well as accessories to it
My use case is primarily gym and work, which is construction. For the gym, it's nice to be immersed in my own music, but still be aware of others and to hold a conversation when necessary. Same goes for construction. Long days and hours, now broken up by music, shows etc. while still being safe and conscious of my surroundings and the other trades and workers around me.
Keep in mind though that there is no noise cancelling as that's not what they are for.
Overall I love these buds. I do hope they add some more colors, as well as accessories to it
Written by a customer while visiting bose.com
Customer Rating
5
I am in love ❤️
on February 19, 2024
Posted by: Poohbear46
Gender:Female
Length of ownership:1 month
I received my Bose Ultra Open Earbuds a few weeks back and let me tell you once, I picked them up, I have not put them down. I am a owner of several Bose earbuds and by far these are number 1 in rotation. I am a homemaker, so for me the were a absolute hit! They are very secure, not one has fallen out during use. I do alot of bend and squatting in my day to day activities. I appreciate the fact that when I walk my dog I can wear left or right earbud without having them both in use, I am able to hear my surroundings very well. I mostly use the buds for my music, videos and podcast needs. I will have to say I don't feel like they are the best for phone calls, and I still would give these earbuds a five star. I also think these would be perfect for anyone that has tinnitus. Don't let the design scare you, they were easy to use. I wore all different size earrings and my listening experience was not affected. Overall I am excited about my experience with the Bose earbuds.
Written by a customer while visiting bose.com
Customer Rating
4
Best Ear Hugs!
on February 19, 2024
Posted by: pgreenway22
Gender:Female
Length of ownership:1 month
First off, earbuds are a must have for me. I use them daily to take calls, listen to music and watch videos. I don’t like to have a phone held to my head or to be attached by a headphone wire. With that being said they have to sound good, have reliable connectivity, and be comfortable. The design of the Bose earbuds is incredible. They are the most comfortable headsets I have ever worn. They lay gently on your ear and are secured to your ear by wrapping around the edge of your ear. In the past, I have always been afraid to wear my expensive headphones in certain places for fear that one would fall and I would not be able to get it back. With the Bose Ultra Open Earbuds, I can jump, run, and move my head all around without them budging. The carry case is also very nice. It has a magnetic connection to the earbuds so you know they are attached and charging properly. Also, just like you would expect from any Bose product, the sound is clear, crisp, and customizable. The mobile application allows you to customize the sound settings using an equalizer. There you can intensify or reduce the Bass and Treble. Calls are sharp as well. I can hear the caller clearly and the caller has no issues hearing me. The only thing I think would improve the product is the pass-off between device to device. To move from device to device, I have to disconnect the earbuds under the settings on one device to connect them to the other. It seems to recognize it is connected to another device and won’t connect to a new one until it is released from the other. Other devices I’ve used automatically connect once the Bluetooth connection has been activated. Other than that, these earbuds have stayed true to the Bose brand of excellent quality and I love having them.
Written by a customer while visiting bose.com
Customer Rating
5
Audio Bliss Unleashed
on February 19, 2024
Posted by: JsinLegacy
Gender:Male
Length of ownership:1 month
These earbuds are a game-changer! Sound quality is insane, and I love how they sit comfortably without blocking out the world. Give me the perfect balance between crisp audio and ambient awareness that suits my active lifestyle. Super comfy fit for all-day use. Plus, they're lowkey stylish, go with any fit.
Written by a customer while visiting bose.com
Customer Rating
5
Perfect for Skating and My Boss Let's Me Wear Them
on February 19, 2024
Posted by: JoeDC92
Gender:Male
Length of ownership:1 month
By far this is my favorite device to use when listening to music, especially when I am riding around town on my electric scooter or skateboard. They are perfect when riding because they do not move, like AT ALL! No matter how much I skate or push they stay in place and most of the time I forget they are there. Best of all, you can hear the traffic or people so I can stay alert at all times because if you ride a scooter or skateboard you know how dangerous the roads can be. There was a few times during my use where I literally stopped to look around, trying to figure out where the music I was hearing was coming from. I felt so dumb and amazed at the same time.
I also love them more because I can use them at work with permission from management. This is a HUGE deal because earbuds are not allowed at all at our manufacturing plant for obvious safety reasons. Once I proved how clear I can hear my surrounding I was given the OK to keep using them at work. The only thing I wish I was able to do is turn the volume up or down with the earpiece. If it's an option I am unaware of it but that would make these the perfect earbuds for myself and so many others I know.
I also love them more because I can use them at work with permission from management. This is a HUGE deal because earbuds are not allowed at all at our manufacturing plant for obvious safety reasons. Once I proved how clear I can hear my surrounding I was given the OK to keep using them at work. The only thing I wish I was able to do is turn the volume up or down with the earpiece. If it's an option I am unaware of it but that would make these the perfect earbuds for myself and so many others I know.
Response from bose.comBy Lau, Bose Customer Support, February 19, 2024
Hello Joe,
Thank you for sharing your early experience with the Ultra Open Earbuds. I am thrilled to hear that you love these new buds when you are riding your skateboard, or at work.
As you were enquiring about volume control on the earpiece, I can confirm that it is possible!
You can increase the volume by pressing the button on the right earbud twice and continue to hold the second press. The volume increases as you hold the button. Release the button when you reach the desired volume level.
And you can decrease the volume by pressing the button on the left earbud twice and continue to hold the second press. The volume decreases as you hold the button. Release the button when you reach the desired volume level.
If you have any other questions, please don't hesitate to contact our support team: https://support.bose.com/s/get-help-landing-page?language=en_US
Best regards,
Lau - Bose Customer Support
Thank you for sharing your early experience with the Ultra Open Earbuds. I am thrilled to hear that you love these new buds when you are riding your skateboard, or at work.
As you were enquiring about volume control on the earpiece, I can confirm that it is possible!
You can increase the volume by pressing the button on the right earbud twice and continue to hold the second press. The volume increases as you hold the button. Release the button when you reach the desired volume level.
And you can decrease the volume by pressing the button on the left earbud twice and continue to hold the second press. The volume decreases as you hold the button. Release the button when you reach the desired volume level.
If you have any other questions, please don't hesitate to contact our support team: https://support.bose.com/s/get-help-landing-page?language=en_US
Best regards,
Lau - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Comfortable, breathable, stylish
on February 18, 2024
Posted by: Razzeled
Gender:Male
Length of ownership:1 month
These are different in that you wear them similar to a clip on earing. They don't get "stuffed" in the ear so you don't get that pressure sensation there. As such, they don't block out sound, so plan on wearing them in a noisy setting such as a plane, car or where there are lots of people. They also won't block out the sounds of a treadmill even while in a private setting. But they may work on a trail or outdoors where you are on your own and need to hear traffic (other have said it works well here, but didn't get to test this out). Thats it on the bad. Sounds like a lot but thats not how they were intended,
Now for that good.. As mentioned. They wear on the outside of ear and leave space between the canal / bud. These I can wear for far longer than ones that fit in the ear. Feel so much more relaxed. Conversations are easier to have. Other styles I would need to remove to clearly hear a person, these I can leave as is.
Controlling your audio is more definitive. Others may have a sensor that if touched, removed, music may change or stop. I can unclip one and still hear playing in the other ear. The control is also more of a push button found on the barrel. use these for your standard controls, + swtich between audio sources,
Music sounds crisp , clean and has setting for staying still, active, and a basic output.
WIth the app. you can also modify the equilizers slightly. Speaking of. The app is different that the the previous one. I wasn't able to connect my other devices (as of yet). So wishing they would have just upgraded that app vs creating a new one.
I would really give this a 4.5* for the issues I noted at beginning and with the app. Overall, its a solid product and would continue to reach for this primarily at my office desk setting
Now for that good.. As mentioned. They wear on the outside of ear and leave space between the canal / bud. These I can wear for far longer than ones that fit in the ear. Feel so much more relaxed. Conversations are easier to have. Other styles I would need to remove to clearly hear a person, these I can leave as is.
Controlling your audio is more definitive. Others may have a sensor that if touched, removed, music may change or stop. I can unclip one and still hear playing in the other ear. The control is also more of a push button found on the barrel. use these for your standard controls, + swtich between audio sources,
Music sounds crisp , clean and has setting for staying still, active, and a basic output.
WIth the app. you can also modify the equilizers slightly. Speaking of. The app is different that the the previous one. I wasn't able to connect my other devices (as of yet). So wishing they would have just upgraded that app vs creating a new one.
I would really give this a 4.5* for the issues I noted at beginning and with the app. Overall, its a solid product and would continue to reach for this primarily at my office desk setting
Response from bose.comBy Lau, Bose Customer Support, February 19, 2024
Hello,
Thank you for writing this review about the Bose Ultra Open Earbuds.
I am happy to hear that you love their comfort, sound quality and accessibility with the controls. As you have mentioned in your review, they will indeed not block out noises, as they don't have noise cancellation, however they do have an automatic volume control feature, accessible in the Bose Music app, that helps you hear your music evenly as your environment changes from quiet to loud and back.
If you have any questions, please feel free to contact our customer support team. You can find our details here: https://support.bose.com/s/get-help-landing-page?language=en_US
Best regards,
Lau - Bose Customer Support
Thank you for writing this review about the Bose Ultra Open Earbuds.
I am happy to hear that you love their comfort, sound quality and accessibility with the controls. As you have mentioned in your review, they will indeed not block out noises, as they don't have noise cancellation, however they do have an automatic volume control feature, accessible in the Bose Music app, that helps you hear your music evenly as your environment changes from quiet to loud and back.
If you have any questions, please feel free to contact our customer support team. You can find our details here: https://support.bose.com/s/get-help-landing-page?language=en_US
Best regards,
Lau - Bose Customer Support
Written by a customer while visiting bose.com