Customer reviews from bose.com
Bose - Refurbished Excellent - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Average customer rating
4.4
(4,210 Reviews)
Rating breakdown 4,210 reviews
5 Stars
2,735
4 Stars
767
3 Stars
378
2 Stars
176
1 Star
154
Customer Reviews for Bose - Refurbished Excellent - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Customer Rating
4
Great Alternative Earbuds
on February 22, 2024
Posted by: Prima98
Gender:Female
Length of ownership:1 month
These open earbuds are a great alternative to traditional in-ear buds. They are flexible and lightweight, allowing me to wear them for hours without the ear fatigue I experience with typical earbuds. The design is perfect for those who struggle with in-earbuds. The immersive audio function is fantastic, providing a rich, full audio experience regardless of movement, although it does drain the battery faster. Call quality is hit or miss - I was told I sounded clear on some calls and distorted/hard to hear on others.
They don't provide noise-cancellation, which makes them perfect for those times when you need to be aware of your surroundings, while still being able to listen to your audio. However, I travel frequently for work and the open design and lack of noise cancellation were significant drawbacks on planes and in airports. I frequently had to increase the earbud volume all the way just to hear my audio - and it still didn't drown out the noise around me. So, I'll stick with my QC earbuds while working/traveling and use these for leisure.
Response from bose.comBy Matt, February 23, 2024
Hello, its fantastic to hear you like the earbuds, and that you can wear them for hours. We always aim for the highest quality products, and it's amazing to hear how you feel the immersive audio is fantastic and they they provide a rich and clear audio experience.
Due to the open ear design of these earbuds, noise-cancelling as we normally implement it, would not work with these.
You can find guidance here to ensure you get the best audio from these earbuds https://support.bose.com/s/how-to-page?prodId=01t8c00000OlcI5AAJ&type=Troubleshooting&language=en_US&category=sound&index=0
Thank you for your feedback on the earbuds.
Matt - Bose Customer Support
Due to the open ear design of these earbuds, noise-cancelling as we normally implement it, would not work with these.
You can find guidance here to ensure you get the best audio from these earbuds https://support.bose.com/s/how-to-page?prodId=01t8c00000OlcI5AAJ&type=Troubleshooting&language=en_US&category=sound&index=0
Thank you for your feedback on the earbuds.
Matt - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Stay Connected in Comfort: Bose Ultra Open Earbud!
on February 21, 2024
Posted by: zman
Gender:Male
Length of ownership:1 month
I am a product tester who had the opportunity to be part of a user focus group to test the Bose Ultra Open Earbuds. I have been testing them for several weeks and this is my honest review of the actual product.
What I liked most about the earbuds
The thing I liked most about the earbuds was the impressive sound quality. The earbuds delivered clear and crisp sound, offering a fantastic listening experience. I was amazed by the spatialized listening feature that made me feel like I was in the middle of the action. The earbuds also let me hear the sounds of the world around me, which made me feel more safe and connected.
What I disliked or found challenging about the earbuds
The thing I disliked or found challenging about the earbuds was the limited bass response. Due to the open-ear design, the earbuds did not deliver enough bass for my preference. I also missed the active noise cancellation feature, which would have improved the sound quality in noisy environments. The earbuds also lacked some customization options, which limited my ability to fine-tune the sound profile according to my personal preferences.
How the earbuds compared to other headphones or earbuds that I have used before
The earbuds compared favorably to other headphones or earbuds that I have used before in terms of design, comfort, and features. The earbuds had a unique design that clipped onto the sides of my ears and did not touch my ear canal at all. They were lightweight and barely noticeable. They also had intuitive controls and a great battery life. The earbuds also had some innovative features, such as Bose Immersive Audio and spatialized listening, that enhanced the overall audio experience.
However, the earbuds also fell short in some aspects, such as bass response, touch sensitivity, and limited customization options. The earbuds did not deliver enough bass for my liking, and they also lacked active noise cancellation, which might affect the sound quality in noisy environments. The earbuds also had sensitive touch controls that sometimes led to accidental taps and adjustments.
How the earbuds fit my lifestyle and needs
The earbuds fit my lifestyle and needs well, as they were versatile and adaptable to different scenarios and environments. I mainly used the earbuds for commuting, meditation, and grocery shopping. I liked that I could listen to my favorite tunes or podcasts while still being aware of my surroundings. I could hear the traffic, the announcements, the cashier, and the people around me. The earbuds also helped me relax and focus. I used the Bose Music app to customize the sound settings and choose from different modes, such as normal, high, or low, depending on my preference and situation.
A little about me
I value practicality and efficiency. While I enjoy good sound quality, I prioritize comfort and awareness just as much.
I value practicality and efficiency. While I enjoy good sound quality, I prioritize comfort and awareness just as much.
Would I recommend the earbuds to others
I would recommend the earbuds to others who are looking for a new way to listen to music and podcasts without blocking out the sounds of the world around them. The earbuds are perfect for anyone who wants to enjoy high-quality sound and open-ear design. The earbuds are also suitable for anyone who values comfort, durability, and versatility. However, I would also caution potential buyers about the limited bass response, sensitive touch controls, and limited customization options. The earbuds might not be the best choice for anyone who prefers a more robust low-end experience, active noise cancellation, physical buttons, and extensive customization options.
Written by a customer while visiting bose.com
Customer Rating
4
Innovative design
on February 21, 2024
Posted by: NorCalCreature
Gender:Male
Length of ownership:1 week
I've been using these for a couple of weeks in a variety of environments--working out, at work, recreationally (skiing). They are generally comfortable for long periods of use (you can adjust where they sit on your ear), someone sitting right next to you cannot hear what you're listening to, but you can hear them because they don't completely cover your ear. I had some issues with phone calls and callers not being able to hear me when I spoke with them but I think that was a temporary glitch because all other calls have worked well. The sound quality is great. I have tried other wireless earbuds and haven't liked them as much as I like these ones, which solve most of the annoying issues about earbuds--namely that they don't stay in my ears during exercise and other activities.
Written by a customer while visiting bose.com
Customer Rating
5
Unboxing, Active Living, and the Open Ear
on February 21, 2024
Posted by: L3
Gender:Male
Length of ownership:1 month
The open ear fit stood out, letting me enjoy music while staying connected to my surroundings—a distinctive feature that adds versatility. Once you grasp the open ear concept, it reshapes expectations on sound and isolation.
As an active music enthusiast, these earbuds proved to be dynamic workout companions. The comfort and audio quality were stellar, creating an enjoyable overall experience. They seamlessly transitioned from pumping workout beats to handling work calls, showcasing their versatility.
However, phone call quality had occasional hiccups, requiring precise positioning for optimal clarity. Additionally, volume fluctuations across apps posed a minor inconvenience.
In conclusion, these earbuds deliver a delightful journey with innovative features. Despite minor nuances in call quality and volume, they offer a compelling blend of design, comfort, and audio excellence, making them a reliable choice for active individuals seeking a versatile and immersive experience with a unique open-ear twist.
Written by a customer while visiting bose.com
Customer Rating
4
Great buds for hearing your environment!
on February 20, 2024
Posted by: MattL
Gender:Male
Length of ownership:1 month
These earbuds are a fresh approach to being able to hear your environment while still getting great sound -- think doing housework, running outdoors, or even in an office where people can drop-by -- and without killing your battery life. I, personally, can't wear typical "in ear" earbuds for more than a few hours before they get uncomfortable; but, with these, it's easy to entirely forget they're there. It takes some practice to get the positioning "just right" in your ear, but I got used to it after a week or so.
Pros:
Sound (of course), comfort, battery life, ambient hearing
Sound (of course), comfort, battery life, ambient hearing
Cons:
Phone mic is just so-so, no wireless charging for the case, buttons instead of swipe/tap for controls
Phone mic is just so-so, no wireless charging for the case, buttons instead of swipe/tap for controls
Written by a customer while visiting bose.com
Customer Rating
4
New favorite earbuds!
on February 20, 2024
Posted by: MGerard
Gender:Female
Length of ownership:1 month
I’ve had these earbuds for a few weeks now and I absolutely love them. They are so light weight and easy to use. The immersive sound makes me feel like I’m being hugged by my music while still being aware of my surroundings when out for runs. I use them mainly for working out and even when I have a good sweat going they don’t slide on my ears too much. I don’t feel like I’m reaching to adjust them on my ears like I do with other earbuds I own. With that being said I do wish they were tighter so I wasn’t wearing them like earrings to stop them from sliding.
Written by a customer while visiting bose.com
Customer Rating
5
Great Product!
on February 20, 2024
Posted by: Anonymous
Gender:Female
Length of ownership:1 month
I really love these earbuds and here is why. When I first opened them up and downloaded the app they automatically started the process to download and sync which I though was nice as I am not the greatest at navigating that kinda stuff. When I put them on my ears I was initially hesitant because of the way they fit however, they are very secure. I shook my head and bounced up and down and swayed back and forth and they DID NOT MOVE! I absolutely loved that. Secondly I am a middle aged female and am subject to lose stuff easily so this is definitely a plus for me. They are also so light you don't even know you have them on. I actually wear them all day! These are the perfect situational earbuds. They allow me to enjoy fantastic sound, and you are able to hear sounds around you like cars, babies etc. I have had several of the Bose brands over the years and they live up to the quality provided by the Bose brand. One thing I will say though I did have an issue where when using the phone someone said that I was not coming through clearly and it seemed that the volume was very low but I did find that I was wearing them too high up on my ears so I now wear them closer toward my earrings which centers them closer to my ear drum and can now hear better. I would also like to state that Bose company is constantly doing product upgrades to improve the functionality of the earbuds. Overall I love this product and I highly recommend it to others.
Response from bose.comBy Lau, Customer Support, February 20, 2024
Thank you for your review, I am glad to see you were able to adjust these to improve the microphone pickup. To see how best to wear them please review these instructions: https://bose.life/49mw34H
If you run into any issues, please reach out to support and we’ll be happy to help!
https://bose.life/globalsupport
Lau - Customer Support
If you run into any issues, please reach out to support and we’ll be happy to help!
https://bose.life/globalsupport
Lau - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
A win for Bose.
on February 20, 2024
Posted by: Erics Ireland
Gender:Male
Length of ownership:1 month
If I had to give someone a quick, down and dirty written review of these headphones, I think this would be it. I have been looking for earbuds like these for a while. I have a small ear canal, so using earbuds that fit into my ear Canals comfortably is hard for me.
The Bose stay inside my ears regardless of what I'm doing, and the fit is very comfortable for long periods of wear, they are very comfortable.
These do not have noise-canceling but excellent sound quality.
If you're getting them so you can hear the environment's true outside sounds due to the open design, they are perfect at blending the two, outside sounds and inside sounds. I guess the volume at which you listen to media also determines how much of the outside you hear, but don't get dismayed no matter how loud the music is you will still hear extremely loud and important things such as car horns sirens etc. If that is the kind of environment that you use your earbuds, you won't be disappointed, these are perfect.
I have used a lot of headphones and earbuds that have accompanied software, and I have to say that these have some of the best software that I have used. The companion Bose headphone app has all the useful feature like and EQ and more.
It also has some features that I haven't seen before, like tap touch control. This feature comes in handy when you're wearing a beanie or hat that covers your ears.
The Charging case snaps closed, and the ear buds snap into the case through magnets and clips, and they are super secure in my opinion, just in case you drop them. The battery life is great on them also I use them for the past couple of days for long periods of time, and I was not able to completely drain them in a single listen.
The Sound quality is fantastic for open design headphones.
All in all, these are my new favorite everyday driver headphones. This review pertains to the points that are import to me. I purchased them at the launch price and I think they are worth it. Get these if they are similar to what you prefer if they get a little cheaper, or they go on sale, it's a no-brainer.
The Bose stay inside my ears regardless of what I'm doing, and the fit is very comfortable for long periods of wear, they are very comfortable.
These do not have noise-canceling but excellent sound quality.
If you're getting them so you can hear the environment's true outside sounds due to the open design, they are perfect at blending the two, outside sounds and inside sounds. I guess the volume at which you listen to media also determines how much of the outside you hear, but don't get dismayed no matter how loud the music is you will still hear extremely loud and important things such as car horns sirens etc. If that is the kind of environment that you use your earbuds, you won't be disappointed, these are perfect.
I have used a lot of headphones and earbuds that have accompanied software, and I have to say that these have some of the best software that I have used. The companion Bose headphone app has all the useful feature like and EQ and more.
It also has some features that I haven't seen before, like tap touch control. This feature comes in handy when you're wearing a beanie or hat that covers your ears.
The Charging case snaps closed, and the ear buds snap into the case through magnets and clips, and they are super secure in my opinion, just in case you drop them. The battery life is great on them also I use them for the past couple of days for long periods of time, and I was not able to completely drain them in a single listen.
The Sound quality is fantastic for open design headphones.
All in all, these are my new favorite everyday driver headphones. This review pertains to the points that are import to me. I purchased them at the launch price and I think they are worth it. Get these if they are similar to what you prefer if they get a little cheaper, or they go on sale, it's a no-brainer.
Response from bose.comBy Jack, Customer Support, February 20, 2024
Glad to hear you are enjoying the product!
If you have any questions please reach out to us.
If you have any questions please reach out to us.
Written by a customer while visiting bose.com