Customer reviews from bose.com
Bose - Refurbished Excellent - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Average customer rating
4.4
(4,210 Reviews)
Rating breakdown 4,210 reviews
5 Stars
2,735
4 Stars
767
3 Stars
378
2 Stars
176
1 Star
154
Customer Reviews for Bose - Refurbished Excellent - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Customer Rating
3
on March 6, 2024
Posted by: akira
Gender:Male
Length of ownership:1 week
Its design. Sound quality is great! It’s just that the microphone effect during calls is very poor!
Response from bose.comBy Global Customer Service, March 7, 2024
Hello Akira,
Thank you for leaving your review about the Bose Ultra Open Earbuds.
I am happy to see that you like their design and sound quality, but sorry you are not fully satisfied of them during calls.
Firmware update 4.0.22 was released to bring enhancements to your far-end call performance, via improved voice pickup. Try installing this update (or later) via the Bose app, and see if the issue improves.
Please also check this article and try the troubleshooting steps, which can help: https://support.bose.com/s/display-articles?productId=01t8c00000OlcI5AAJ&articleId=ka08c000001bueZAAQ&language=en_US
If you need any other assistance, please don't hesitate to contact our support team: https://bose.life/contact
Best regards,
Lau - Customer Support
Thank you for leaving your review about the Bose Ultra Open Earbuds.
I am happy to see that you like their design and sound quality, but sorry you are not fully satisfied of them during calls.
Firmware update 4.0.22 was released to bring enhancements to your far-end call performance, via improved voice pickup. Try installing this update (or later) via the Bose app, and see if the issue improves.
Please also check this article and try the troubleshooting steps, which can help: https://support.bose.com/s/display-articles?productId=01t8c00000OlcI5AAJ&articleId=ka08c000001bueZAAQ&language=en_US
If you need any other assistance, please don't hesitate to contact our support team: https://bose.life/contact
Best regards,
Lau - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great addition to my listening options
on March 6, 2024
Posted by: DLaw7
Gender:Male
Length of ownership:1 month
I bought these a few weeks ago. Very happy with the purchase so far. My first pair of open earbuds. Love the balance between listening to music and being able to hear what's around me at the same time. Comfortable to wear for extended periods. Simple to use.
Written by a customer while visiting bose.com
Customer Rating
5
Great listening experience
on March 6, 2024
Posted by: dmbfan
Length of ownership:1 month
These are the first earbuds I have been able to wear comfortably for any activity throughout the day. Nothing else ever fit my ears. The immersive audio motion setting means my music surrounds me wherever I go while still being aware of my surroundings.
Written by a customer while visiting bose.com
Customer Rating
3
Size of ear bud is limited to smaller ears
on March 6, 2024
Posted by: Anonymous
Gender:Male
Length of ownership:1 month
Bought this a few weeks ago but some what disappointed
Response from bose.comBy Global Customer Service, March 6, 2024
Thanks for your review! The wrap-around design should ensure a high level of comfort and stability for most users. However, it is true that no two ear sizes are the same and that each customer's experience is different. Warm regards, Fiona M. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Great Earbuds worthless case
on March 5, 2024
Posted by: Samsea
Gender:Female
Length of ownership:1 month
The headphones themselves are amazing! I love them! They are so light weight and comfortable! I keep them charged at all times so I don’t have to go without. The silicon case on the other hand is a complete waste of 24.00. It doesn’t stay on the top half of the box and it’s the type that just collects dust and hair. I regret wasting the money. I saw they have cloth ones for other headphones I wish that was what was a available for the Ultra Open Earbuds.
Response from bose.comBy Global Customer Service, March 6, 2024
Thanks for your review Samsea! I'm happy to hear you really like the Ultra Open Earbuds, and their feather-light, comfortable design. I'm sorry to hear, however, that you're not happy with the silicon case cover. The cover is of course designed to fit your charging case, so I would recommend contacting your local support team for assistance there: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Comfortable and Sound is good enough for me
on March 5, 2024
Posted by: JackStephen
Gender:Male
Length of ownership:1 month
I’ve had these open buds for a couple weeks. They are comfortable to wear all day. I use it in a work environment and the sound is good. However the mic isn’t so good in an open office environment. Picks up a lot of voices in the background when talking. They always say can you take me off speaker phone? It’s a good product but I was hoping for a little bit better features.
Response from bose.comBy Global Customer Service, March 6, 2024
Thanks for your review, Jack! I'm happy to see that you're enjoying the comfort and the sound of the Ultra Open Earbuds. As for the background noises you've described, check for differences when using the earbuds in a quieter environment, as problems can occur if you're making or receiving calls in a loud environment. However, if issues persist, please contact your local support team for further assistance: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Almost there!
on March 5, 2024
Posted by: DMC
Gender:Male
Length of ownership:1 month
Great concept but they don’t stay in place. I’m constantly fidgeting to get the best fit and best hearing.
Response from bose.comBy Global Customer Service, March 6, 2024
I'm sorry to hear of the issues with getting a stable, comfortable fit. It's advisable to make sure the earbud is being worn correctly, as shown here: https://support.bose.com/s/display-articles?language=en_US&productId=01t8c00000OlcI5AAJ&articleId=ka08c000001brKkAAI. Your local support team will be happy to help further as well, if needed. Warm regards, Fiona M. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Sound Great, Looks Fantastic and Feels Even Better
on March 5, 2024
Posted by: Dustless1
Gender:Male
Length of ownership:1 month
I purchased the Bose Ultra Open earbuds because they look really "Cool".
I'm really stoked with New Technology.
I'm really stoked with New Technology.
Written by a customer while visiting bose.com