Customer reviews from bose.com
Bose - Refurbished Excellent - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Average customer rating
4.4
(4,210 Reviews)
Rating breakdown 4,210 reviews
5 Stars
2,735
4 Stars
767
3 Stars
378
2 Stars
176
1 Star
154
Customer Reviews for Bose - Refurbished Excellent - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Customer Rating
5
Best Bose Purchase Yet
on March 17, 2024
Posted by: PrincessAF
Gender:Female
Length of ownership:1 month
I absolutely love these! I often have difficulty finding ear buds that will stay in my ears and not fall out at inconvenient time but these are perfect! They stay in, have the incredible Bose sound I have come to expect and the best part….I barely even notice that I have them in!
Written by a customer while visiting bose.com
Customer Rating
1
Bad experience
on March 16, 2024
Posted by: George
Dear Bose, I’ve ever since I was 21 years old . I’m almost 69 and this has to be my worst product I’ve ever bought from Bose. It doesn’t stay on ear with the slightest touch it falls off the ear. I bought it for my China trip and plan on getting a refund when I get back next month. What a bad experience. It’s the Bose new wrap around ear plugs.
Response from bose.comBy Customer Support, March 18, 2024
Hello George,
I am sorry to hear that you are not happy with the Bose Ultra Open Earbuds because they don't stay on your ear.
Please check this article to find out how to properly wear the earbuds so they can stay comfortably on your ears: https://support.bose.com/s/display-articles?productId=01t8c00000OlcI5AAJ&articleId=ka08c000001brKkAAI&language=en_US
If you have any other question, please don't hesitate to contact our support team: https://bose.life/contact
Best regards,
Lau - Customer Support
I am sorry to hear that you are not happy with the Bose Ultra Open Earbuds because they don't stay on your ear.
Please check this article to find out how to properly wear the earbuds so they can stay comfortably on your ears: https://support.bose.com/s/display-articles?productId=01t8c00000OlcI5AAJ&articleId=ka08c000001brKkAAI&language=en_US
If you have any other question, please don't hesitate to contact our support team: https://bose.life/contact
Best regards,
Lau - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great features
on March 16, 2024
Posted by: Chief
Gender:Male
Length of ownership:1 month
I bought these a month ago and am glad I did much more comfortable than the ear quiet buds
Written by a customer while visiting bose.com
Customer Rating
5
Superior sound and wear
on March 15, 2024
Posted by: CZRayne
Gender:Female
Length of ownership:1 month
I have had it for a few weeks and they have performed better than I could have ever hoped. Crisp clear sound and so comfortable to wear I forget they are even in my ears . I can not recommend enough!
Written by a customer while visiting bose.com
Customer Rating
4
Kinda disappointed
on March 15, 2024
Posted by: Carlos
Gender:Male
Length of ownership:1 month
I got these a few weeks ago. Happy that I was able to get them but the quality of when I’m using it on a call is not good. Ppl have a hard time hearing me and I have to adjusting them so they could hear me. The sound is awesome. Needs noise cancellation tho. In an open area sometimes u can’t hear the music. I have to put the volume all the way up for me to hear the music and the still hear the outside noise.
Written by a customer while visiting bose.com
Customer Rating
5
Best buds
on March 15, 2024
Posted by: Smeggs56
Gender:Male
Length of ownership:1 month
Bought for work. Love the auto volume. Also very comfortable.
Written by a customer while visiting bose.com
Customer Rating
3
Just OK
on March 15, 2024
Posted by: Ragnar
Gender:Male
Length of ownership:1 month
Sound quality is ok; not the best I’ve used. While on a phone call, the other party has a difficult time hearing.
Response from bose.comBy Global Customer Service, March 15, 2024
Hi Ragnar.
Thank you for your feedback. Sorry to hear that you are having difficulty during calls with the earbuds.
Firmware update 4.0.22 was released to bring enhancements to your far-end call performance, via improved voice pickup. Try installing this update (or later) via the Bose app, and see if the issue improves.
In addition, I would recommend trying the simple steps here: https://bose.life/431eULD.
If you need further assistance, please get in touch with us here: https://bose.life/3BgUIIU. We would love to help.
Marvin - Customer Support
Thank you for your feedback. Sorry to hear that you are having difficulty during calls with the earbuds.
Firmware update 4.0.22 was released to bring enhancements to your far-end call performance, via improved voice pickup. Try installing this update (or later) via the Bose app, and see if the issue improves.
In addition, I would recommend trying the simple steps here: https://bose.life/431eULD.
If you need further assistance, please get in touch with us here: https://bose.life/3BgUIIU. We would love to help.
Marvin - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Great Open Earbuds!
on March 15, 2024
Posted by: RockNron
I have tried other types of open earbuds and the Bose is the best sounding by far.
Written by a customer while visiting bose.com