Customer reviews from bose.com
Bose - Refurbished Excellent - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Average customer rating
4.4
(4,210 Reviews)
Rating breakdown 4,210 reviews
5 Stars
2,735
4 Stars
767
3 Stars
378
2 Stars
176
1 Star
154
Customer Reviews for Bose - Refurbished Excellent - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Customer Rating
5
Great features and easy to use.
on May 23, 2026
Posted by: Sugar bear
Gender:Female
Length of ownership:1 month
I have had these for almost a month, absolutely love them. These are some of the best EarPods for music that I’ve ever had and I love being able to switch over so easy to answer my cell phone.
Written by a customer while visiting bose.com
Customer Rating
5
They are great to travel and home to listen to
on May 22, 2026
Posted by: Fico
Gender:Male
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] I have bought more than six Bose headphones and earbuds
And given to my family members and their are very satisfied
with it they love them
And given to my family members and their are very satisfied
with it they love them
Written by a customer while visiting bose.com
Customer Rating
3
Good Product
on May 21, 2026
Posted by: Vicky
Gender:Female
Length of ownership:1 month
I wanted to use these while at work, I work in an office- 8 hours a day. I have sensitive ears and have found while at first the pressure is not noticeable, after extended use I do feel the pressure on my ears and have to take them off before the end of my work day of 8 hours. I found it slightly awkward to answer my physical work phone with them in my ears- they made 'clicking' noises when I moved the phone around. The metal/plastic of the earbuds touching the plastic of the phone. When I paused what I was listening to, to speak to someone or to answer my work phone, if it was a time more than I think two minutes, I would click the button and it would not return to what I was listening to. I would have to go to my phone to un-pause it, and then it would return. The sound quality is great- indoors and outdoors. I go on daily walks and found it very pleasant to listen to. I realize many of the things I bring up are more of my preference, but thought I should bring up. I still believe them to be a quality product.
Response from bose.comBy Customer Support, May 21, 2026
Thank you for sharing such a thoughtful and balanced review, We’re glad to hear that the sound quality indoors and outdoors met your expectations, especially during your daily walks. That’s exactly the kind of versatility these earbuds are designed for. Your point about the earbuds making clicking noises against a work phone and the need to manually un-pause after a couple of minutes is especially useful. To help you with the Ultra Open Earbuds here is a helpful guide and a link for the connection of your Earbuds:
If you have sensitive ears, try adjusting the earbuds slightly higher or lower on the outer ear rather than letting them rest in the same spot all day. Small repositioning every couple of hours can reduce pressure buildup. You might also consider short listening breaks (5–10 minutes) during your workday to relieve ear fatigue without losing productivity.
https://bose.life/3Rp0EdR
We’re grateful that despite these challenges, you still consider them a quality product. Feedback like yours helps us refine future designs and features to better serve both casual and professional listeners.
Gem - Customer Support
If you have sensitive ears, try adjusting the earbuds slightly higher or lower on the outer ear rather than letting them rest in the same spot all day. Small repositioning every couple of hours can reduce pressure buildup. You might also consider short listening breaks (5–10 minutes) during your workday to relieve ear fatigue without losing productivity.
https://bose.life/3Rp0EdR
We’re grateful that despite these challenges, you still consider them a quality product. Feedback like yours helps us refine future designs and features to better serve both casual and professional listeners.
Gem - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Great Product…. I just wish my ear fit them.
on May 21, 2026
Posted by: Devlin614
Gender:Male
Length of ownership:1 week
The idea and the functionality of the earbuds are really good. The sound and how they describe interactions is right on the point. The only issue I have is with the thickness of the wraparound below your ear. Since I have a little bit larger ear than normal, it didn’t fit me properly, which caused issues with the performance. I still recommend them for everyone and it’s a great product.
Written by a customer while visiting bose.com
Customer Rating
4
on May 17, 2026
Posted by: Kelly M
Gender:Male
Length of ownership:1 month
I bought these a month ago and they feel great, the way they fit around my ear is fantastic.
That being said, using them on an airplane isn't the best choice with all the background noise.
I already have another in-ear old style set of Bose earbuds with the curved shaped insert for the ear that sounds great, the only problem was keeping them in my ears.
I am going to try the new style in-ear Bose ear buds and hopefully three is the charm.
Kelly M.
Las Vegas, NV.
That being said, using them on an airplane isn't the best choice with all the background noise.
I already have another in-ear old style set of Bose earbuds with the curved shaped insert for the ear that sounds great, the only problem was keeping them in my ears.
I am going to try the new style in-ear Bose ear buds and hopefully three is the charm.
Kelly M.
Las Vegas, NV.
Written by a customer while visiting bose.com
Customer Rating
3
Great for music/Not so great for taking calls...
on May 16, 2026
Posted by: Nina
Gender:Female
Length of ownership:3 months
So this is the second pair I've purchased....my pair was specifically purchased for the gym. My partner saw them and wanted a pair too. So I bought the second pair which they use hands free mostly and to listen to music...taken calls is not very good, it's delayed and you have to constantly repeat yourself as the person on the other end can't hear you very well. It is very disruptive to that end but for listening to music it is fab. Is there any advise to improve the calls quality?
Response from bose.comBy Customer Support, May 16, 2026
Hi Nina, thank you so much for your continued support, we truly appreciate you choosing a second pair of Ultra Open Earbuds, and we’re glad to hear you’re enjoying them for music!
We’re sorry to hear about your experience with call quality, as we know how important that is for hands-free use. The Ultra Open Earbuds are designed with an open-ear concept to help you stay aware of your surroundings. Because of this design, the microphones rely on proper fit and positioning for the best voice pickup. Call quality can also vary depending on your environment, fit, and device compatibility.
We recommend double-checking the fit, ensuring the earbuds are worn correctly, and confirming they are selected as the active microphone during calls.
To help you get the best possible call experience, please review these quick guides:
https://bose.life/41YAv7B
https://bose.life/4cCUE9p
Daisy - Customer Support
We’re sorry to hear about your experience with call quality, as we know how important that is for hands-free use. The Ultra Open Earbuds are designed with an open-ear concept to help you stay aware of your surroundings. Because of this design, the microphones rely on proper fit and positioning for the best voice pickup. Call quality can also vary depending on your environment, fit, and device compatibility.
We recommend double-checking the fit, ensuring the earbuds are worn correctly, and confirming they are selected as the active microphone during calls.
To help you get the best possible call experience, please review these quick guides:
https://bose.life/41YAv7B
https://bose.life/4cCUE9p
Daisy - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Like them but don’t love them.
on May 14, 2026
Posted by: BLW1
Gender:Male
Length of ownership:1 month
[This review was collected as part of a promotion.] I bought these in late 2025. I loved the clear sound. The open ear concept I’ve grown to love since I’m on a bicycle a lot and need to be sonically aware. The one thing I thought about was how the buds keep slipping off my ear as I was just moving around my house. Given how easy it was to lose in my home I didn’t want to try them for long outside and end up with one earbud on my ride back.
I recommend them if you know you’re just walking or for stationary meetings but not for full blown exercise and similar activities.
Written by a customer while visiting bose.com
Customer Rating
5
Excellent, Purchased Multiple Pairs.
on May 14, 2026
Posted by: GaryE57
Gender:Male
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] This is my sixth pair that I've purchased. I love how they allow me to wear glasses, hats, listening with great Bose sound quality, yet still able to hear other noises. But they can be bumped off accidentally; I've lost the left earbud of two different pairs. I have purchased pairs for others in my family; they love theirs too.
Written by a customer while visiting bose.com