Customer reviews from bose.com
Bose - Refurbished Excellent - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Average customer rating
4.4
(4,211 Reviews)
Rating breakdown 4,211 reviews
5 Stars
2,735
4 Stars
767
3 Stars
379
2 Stars
176
1 Star
154
Customer Reviews for Bose - Refurbished Excellent - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Customer Rating
2
Need volume.
on April 11, 2026
Posted by: Jack
Gender:Male
Length of ownership:3 months
[This review was collected as part of a promotion.] I bought an open ear earbug two months ago. The volume is not loud enough for my work. Since I bought it already, I could not do anything. I wish it could be louder.
Response from bose.comBy Customer Support, April 11, 2026
Hi Jack, thank you for sharing your feedback on the Bose Ultra Open Earbuds. They're designed to leave your ears open to hear the world around you while OpenAudio technology delivers rich, private sound. Sorry to hear that hasn't been your experience.
To help, we’d recommend checking out our support article here: https://bose.life/4tzA0N4 which includes helpful tips that may improve volume performance and overall usability. In particular, please review the steps on wearing and adjusting your earbuds. Thanks!
Klariss - Customer Support
To help, we’d recommend checking out our support article here: https://bose.life/4tzA0N4 which includes helpful tips that may improve volume performance and overall usability. In particular, please review the steps on wearing and adjusting your earbuds. Thanks!
Klariss - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Very comfortable and secure.
on April 11, 2026
Posted by: Larkyst
Gender:Female
Length of ownership:1 month
[This review was collected as part of a promotion.] These earbuds are light and very comfortable. I’ve had earbuds in the past that eventually cause pain somewhere on my ears and/or head. There are times that I have forgotten these are on! They have never fallen off and the sound is fantastic!
Written by a customer while visiting bose.com
Customer Rating
5
Outstanding Sound and Comfort
on April 11, 2026
Posted by: SWD5
Gender:Male
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] Fit is excellent. Sound is better than I anticipated and outstanding. I almost forget I’m wearing them sometimes. Would purchase again.
Written by a customer while visiting bose.com
Customer Rating
4
Good product
on April 11, 2026
Posted by: Ari
Gender:Female
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] Sound is good. Work like normal ear buds for a bit expensive cause of collab. But good product.
Written by a customer while visiting bose.com
Customer Rating
5
Awesome Earbuds
on April 11, 2026
Posted by: Ryno
Gender:Male
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] Love them. Comfortable. Light and stay on my ears well! Best earbuds out there.
Written by a customer while visiting bose.com
Customer Rating
3
Not impressed
on April 11, 2026
Posted by: Reggie L
Gender:Male
Length of ownership:6 months
[This review was collected as part of a promotion.] I bought Bose open ear buds about 6 months ago I’m not impressed with them people have trouble hearing me at times and trying to navigate them I also owns the ultra ear buds they wouldn’t stay in my ears I tried every tip and it was hard heard during a call but the music was good the best Bose ear buds were the wired sound sport I’m not investing in these over price products quality should go in before the name goes on it
Response from bose.comBy Customer Support, April 11, 2026
Hi, thank you for sharing your feedback. We’re delighted to hear that you’re enjoying sound quality of the earbuds. We also understand how important microphone performance is for phone calls, and we’d love to help you get the best experience possible.
Our online support guide includes tips to optimize microphone performance, such as ensuring a proper fit, keeping the microphone openings clear, and making sure your device is up to date. You can find step‑by‑step instructions in the guide here: https://bose.life/4bqSqs7
Once these steps are followed, we’re confident you’ll enjoy smoother call quality along with the premium audio experience Bose is known for.
Rein - Customer Support
Our online support guide includes tips to optimize microphone performance, such as ensuring a proper fit, keeping the microphone openings clear, and making sure your device is up to date. You can find step‑by‑step instructions in the guide here: https://bose.life/4bqSqs7
Once these steps are followed, we’re confident you’ll enjoy smoother call quality along with the premium audio experience Bose is known for.
Rein - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great EarPods!!
on April 11, 2026
Posted by: Christine
Gender:Female
Length of ownership:1 month
[This review was collected as part of a promotion.] I bought the EarPods for my daughter and they are crystal clear sound and she loves them for her gym workouts! I may even buy a second pair!!
Written by a customer while visiting bose.com
Customer Rating
2
Good sound when they work
on April 11, 2026
Posted by: Josep
Gender:Male
Length of ownership:1 month
[This review was collected as part of a promotion.] Good sound but have not worked properly since I got them a few months ago called Bose and get a run around
Response from bose.comBy Customer Support, April 11, 2026
Hi Josep! Thank you for sharing your feedback. While we’re glad to hear you like the sound quality of the Ultra Open Earbuds, we’re truly sorry to hear that they haven’t been working properly and that your support experience is not good. That’s certainly not what we want for our customers.
We’d like the opportunity to help get this resolved for you. Please reach out to our Support team at https://bose.life/4mw9zpq, so we can review what’s been happening and explore the best solution for you.
Your experience matters to us, and we appreciate you bringing this to our attention.
Daisy - Customer Support
We’d like the opportunity to help get this resolved for you. Please reach out to our Support team at https://bose.life/4mw9zpq, so we can review what’s been happening and explore the best solution for you.
Your experience matters to us, and we appreciate you bringing this to our attention.
Daisy - Customer Support
Written by a customer while visiting bose.com