Customer reviews from bose.com
Bose - Refurbished Excellent - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Average customer rating
4.4
(4,211 Reviews)
Rating breakdown 4,211 reviews
5 Stars
2,735
4 Stars
767
3 Stars
379
2 Stars
176
1 Star
154
Customer Reviews for Bose - Refurbished Excellent - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Customer Rating
5
Best Ear Buds EVER!!!
on May 5, 2024
Posted by: Beaming about Bose
Gender:Male
Length of ownership:1 month
Bose never disappoints and sure didn’t with these. The sound quality, app features, and comfort make these well worth the price. I’m new to the open ear concept and took some getting used to, but the immersive feature is incredible. You won’t be sorry I promise.
Written by a customer while visiting bose.com
Customer Rating
5
The style
on May 4, 2024
Posted by: Koolaid
Gender:Male
Length of ownership:1 month
I love them, everything about them , they fit so perfect , great sound
Written by a customer while visiting bose.com
Customer Rating
1
Not worth price
on May 4, 2024
Posted by: Andy
Gender:Male
Length of ownership:1 month
Product is amazing to listen to music with, but horrible on phone calls. Sounds like you're inside a tunnel.
Response from bose.comBy Global Customer Service, August 1, 2024
Hello Andy, I'm glad you like listening to music on your Ultra Open Earbuds! If you're having trouble on phone calls, try installing firmware update 4.0.22 (or later), which was released to bring enhancements to your far-end call performance via improved voice pickup.
If issues continue, please reach out to us via the options here: https://support.bose.com/s/get-help-landing-page?language=en_US. We'd love to help.
Warm regards
Fiona M. - Customer Support
If issues continue, please reach out to us via the options here: https://support.bose.com/s/get-help-landing-page?language=en_US. We'd love to help.
Warm regards
Fiona M. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Loss of Sound
on May 4, 2024
Posted by: GBortz
Length of ownership:1 month
I bought them a couple of weeks ago, but I’m having trouble with my earbud for my right ear sometimes there is static or no sound at all. My earbuds are up to date. So I’m not sure why the one earbud is not working properly. For the amount of money I spent on these earbuds I would think there would be no issues with them.
Written by a customer while visiting bose.com
Customer Rating
5
Comfortable and good sound quality
on May 4, 2024
Posted by: Filipe
Gender:Male
Length of ownership:1 month
The sound quality is better than I expected for open ear airbuds, it is very comfortable and ergonomic, I use it for meetings all day long and it is very good when cycling because I can listen to my music/podcasts but also pay attention to what is going on nearby.
Written by a customer while visiting bose.com
Customer Rating
3
Decent
on May 4, 2024
Posted by: T Money
Gender:Male
Length of ownership:1 month
This are some of the best open earbud on the market. However, my priority is using for phone calls, not listening to music. Therefore, unless a firmware comes out to improve phone calls, I will be returning for that very reason.
Response from bose.comBy Global Customer Service, August 1, 2024
Thanks for your review! Since you mentioned having issues on phone calls, try installing firmware update 4.0.22 (or later). This version was released to bring enhancements to your far-end call performance via improved voice pickup.
I hope this helps. Our customer support team will also provide further assistance, if needed: https://support.bose.com/s/get-help-landing-page?language=en_US.
Warm regards
Fiona M. - Customer Support
I hope this helps. Our customer support team will also provide further assistance, if needed: https://support.bose.com/s/get-help-landing-page?language=en_US.
Warm regards
Fiona M. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Excellent features
on May 4, 2024
Posted by: Quejoe64
Gender:Female
Length of ownership:1 week
Excellent sound, fits nicely on your ear! Long lasting battery's life too! Worth the investment.
Written by a customer while visiting bose.com
Customer Rating
1
Not 💯 happy
on May 4, 2024
Posted by: Cale
Gender:Male
Length of ownership:1 week
I don’t like how they disconnect and cut in and out
Response from bose.comBy Customer Support, May 6, 2024
Hello,
I'm sorry to hear you're disappointed with the Ultra Open Earbuds. They certainly shouldn't be disconnecting or cutting in and out. To remedy this, I'd suggest ensuring you are keeping them withing 33ft/10m of the paired device. This will help ensure a good connection. You can find more troubleshooting tips here: https://support.bose.com/s/display-articles?productId=01t8c00000OlcI5AAJ&articleId=ka08c000001c0yyAAA&language=en_US.
Still having issues? We're here to help. Get in touch with us via one of the many options found here: https://bose.life/3ET4mCs.
Jeff - Customer Support
I'm sorry to hear you're disappointed with the Ultra Open Earbuds. They certainly shouldn't be disconnecting or cutting in and out. To remedy this, I'd suggest ensuring you are keeping them withing 33ft/10m of the paired device. This will help ensure a good connection. You can find more troubleshooting tips here: https://support.bose.com/s/display-articles?productId=01t8c00000OlcI5AAJ&articleId=ka08c000001c0yyAAA&language=en_US.
Still having issues? We're here to help. Get in touch with us via one of the many options found here: https://bose.life/3ET4mCs.
Jeff - Customer Support
Written by a customer while visiting bose.com