Customer reviews from bose.com
Bose - Refurbished Excellent - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Average customer rating
4.4
(4,211 Reviews)
Rating breakdown 4,211 reviews
5 Stars
2,735
4 Stars
767
3 Stars
379
2 Stars
176
1 Star
154
Customer Reviews for Bose - Refurbished Excellent - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Customer Rating
3
good but not great
on May 11, 2024
Posted by: Mags
Gender:Male
Length of ownership:1 month
I love Bose and I love the headphones, but I don’t get the volume that I need. I’m not sure I’m going to keep them.
Response from bose.comBy Customer Support, May 13, 2024
We are sorry to hear that you feel like the volume you are getting does not meet your expectations. This is not the experience we strive to provide. We would like to take the opportunity and assist you in case you're encountering an issue with your earbuds. Please feel free to reach out to our support team in order to get further assistance.
Kind Regards,
Eric V. - Customer Support
Kind Regards,
Eric V. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
My earbuds fitted perfectly and stayed positioned.
on May 11, 2024
Posted by: Q mom1
Gender:Female
Length of ownership:1 week
Bose, has once again, earned my utmost approval of excellence for sound, as promised! Great Job!
Written by a customer while visiting bose.com
Customer Rating
5
Perfect fit
on May 8, 2024
Posted by: Ron7401
Gender:Male
Length of ownership:3 months
I love how they clip onto my ears. I have a different size ear canal on my left ear and I’ve tried numerous plug type ear buds and none worked. Thank you Bose for creating the open ear style ear buds. Love them and they sound great.
Written by a customer while visiting bose.com
Customer Rating
3
Great when they stay paired
on May 8, 2024
Posted by: Andrea
Gender:Female
Length of ownership:1 month
I have had these almost two weeks. They are great when they stay paired. It’s incredibly frustrating how often then lose my phone and I have to forget them in Bluetooth and re-pair them. Sound is great, comfort is great, but staying paired is bad. I may return them.
Response from bose.comBy Global Customer Service, May 9, 2024
Hi Andrea! I'm happy you've been enjoying the sound and comfort of your Ultra Open Earbuds. However, I'm sorry to hear they're not staying connected to your phone. Forgetting and re-pairing them is one thing you can do; I would also suggest rebooting your phone. There are other steps you can try too, so please contact our support team, and we'll help you. Warm regards, Fiona M. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Not Ready for Prime Time
on May 8, 2024
Posted by: Zenzation
I’m a big fan of Bose products, and thought this would be a good addition to my collection. Unfortunately, I was not totally pleased with this product.
Issue # 1: The earbuds are difficult to get in the same place on each ear. Unlike in ear buds, there are several places along the side of the ear where you can put them. But, for esthetic purposes you want them even. It isn’t easy to get them even.
Issue # 2: To allow for hearing environmental sounds, the earbuds have been designed to sit a distance from the ear canal. Unfortunately, this distance is a hard trip for the high frequencies, and the sound is dominated by the bass.
Issue # 3: The spring on the earbuds is strong, too strong for my comfort. After about 30 minutes, I have to take them off.
The concept is good, but this Bose product needs some more work.
Response from bose.comBy Customer Support, May 9, 2024
Hi there,
It is great that you like the earbuds as a concept, and I understand that you aren't 100% sold on them.
The earbuds don't have to be worn exactly evenly on both ears, though there are a few things we recommend to make sure they are worn correctly. Make sure that you've got the button facing up on the earbuds, and that the button barrel is behind the ear.
We have a guide https://support.bose.com/s/display-articles?productId=01t8c00000OlcI5AAJ&articleId=ka08c000001brKkAAI&language=en_US that can help with making sure you have the right fit.
I'd also recommend checking the audio/EQ settings within the Bose app, as you can change the treble and bass of the earbuds. This way you can lower the bass of the earbuds if you're finding it more than you like. The audio/EQ settings can be found on the main page of the earbuds when within the Bose App.
We'd love to help if you with the fit and adjusting the settings, and would ask you to contact us https://bose.life/contact for support.
Nic - Customer Support
It is great that you like the earbuds as a concept, and I understand that you aren't 100% sold on them.
The earbuds don't have to be worn exactly evenly on both ears, though there are a few things we recommend to make sure they are worn correctly. Make sure that you've got the button facing up on the earbuds, and that the button barrel is behind the ear.
We have a guide https://support.bose.com/s/display-articles?productId=01t8c00000OlcI5AAJ&articleId=ka08c000001brKkAAI&language=en_US that can help with making sure you have the right fit.
I'd also recommend checking the audio/EQ settings within the Bose app, as you can change the treble and bass of the earbuds. This way you can lower the bass of the earbuds if you're finding it more than you like. The audio/EQ settings can be found on the main page of the earbuds when within the Bose App.
We'd love to help if you with the fit and adjusting the settings, and would ask you to contact us https://bose.life/contact for support.
Nic - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Outstanding
on May 8, 2024
Posted by: 1SG
Gender:Male
Length of ownership:1 week
Outstanding product!! Enjoying my purchase thus far. The volume is not so great
when on a phone call
when on a phone call
Written by a customer while visiting bose.com
Customer Rating
5
Like touching air
on May 7, 2024
Posted by: Mittaro
Gender:Male
Length of ownership:1 month
It’s very nice, because I don’t feel having earphones at all.
Written by a customer while visiting bose.com
Customer Rating
5
Great Product better sound.
on May 7, 2024
Posted by: Andres
Gender:Male
Length of ownership:1 month
Great product! The Open Earbuds are really comfortable and sound is great.
Written by a customer while visiting bose.com