Customer reviews from bose.com
Bose - Refurbished Excellent - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Average customer rating
4.4
(4,211 Reviews)
Rating breakdown 4,211 reviews
5 Stars
2,735
4 Stars
767
3 Stars
379
2 Stars
176
1 Star
154
Customer Reviews for Bose - Refurbished Excellent - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Customer Rating
3
Room for a little improvement!!
on May 22, 2024
Posted by: Ozan Run
Gender:Male
Length of ownership:1 week
I feel there should be a way to have the music funneled toward the ear canal. I barely hear my music. I won’t return them because the concept is great. I was in a running event and I saw where a runner couldn't hear a runner shouting “passing left” so the slower runner should move to the right. The faster runner had to jump the curb because the slow runner couldn’t hear what was going on because of the ear buds they had on. Wish you made a short extension piece, just to get the music closer to the ear canal without touching. Maybe about 1/8 coned adapter extension would be wonderful. I’m loosing to much of my music. Hope you can develop something. The coned thinking is to direct the music. Trust me it won’t block surrounding sounds.
Response from bose.comBy Global Customer Service, May 23, 2024
Thanks for your review of the Ultra Open Earbuds! I'm happy that you like the concept (especially when you're out running), even if you feel that there is room for improvement in the earbuds.
The earbuds are designed to provide a rich, immersive experience, thanks to the Immersive Audio settings available in the Bose app (especially the "Motion" setting). Make sure you give these settings a try. If you experience any other issues with your earbuds, our customer support team will be happy to assist: https://support.bose.com/s/get-help-landing-page?language=en_US.
Warm regards
Fiona M. - Customer Support
The earbuds are designed to provide a rich, immersive experience, thanks to the Immersive Audio settings available in the Bose app (especially the "Motion" setting). Make sure you give these settings a try. If you experience any other issues with your earbuds, our customer support team will be happy to assist: https://support.bose.com/s/get-help-landing-page?language=en_US.
Warm regards
Fiona M. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
It's ok
on May 22, 2024
Posted by: Migs03
Gender:Male
Length of ownership:1 month
At first everything was good but I keep having a problem with the left pod paring. It said it's pared but no sound comes out the right works great. Battery level on both 100 and still can't hear the left I have to un pair and pair again
Response from bose.comBy Customer Care, May 23, 2024
Hi Migs.
Thank you for your post. I am sorry to hear that you are having a sound issue on the left bud. Please try the simple troubleshooting steps here, https://bose.life/4bPpWGP. If you need any more assistance, please get in touch with us here. https://bose.life/3BgUIIU. We would love to help.
Marvin - Customer Support
Thank you for your post. I am sorry to hear that you are having a sound issue on the left bud. Please try the simple troubleshooting steps here, https://bose.life/4bPpWGP. If you need any more assistance, please get in touch with us here. https://bose.life/3BgUIIU. We would love to help.
Marvin - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
The best
on May 21, 2024
Posted by: Will
Gender:Male
Length of ownership:1 month
They are everything I though they would be and more very comfortable,they make me feel good wearing them.
Written by a customer while visiting bose.com
Customer Rating
1
on May 20, 2024
Posted by: Salsera617
Gender:Female
Length of ownership:1 month
I bought this a few weeks ago- quality of sound is great but it’s not good to use for talking on the phone. Person on the line cannot hear you.
Response from bose.comBy Global Customer Service, May 20, 2024
Hi there,
It's great that you love the sound from the earbuds! If you're not being heard clearly on calls, make sure you've installed the latest firmware update. Bose has released update 4.0.22 (and later) to improve the customer's experience on calls.
Please also contact us here if you need further assistance: https://bose.life/contact.
Nic - Customer Support
It's great that you love the sound from the earbuds! If you're not being heard clearly on calls, make sure you've installed the latest firmware update. Bose has released update 4.0.22 (and later) to improve the customer's experience on calls.
Please also contact us here if you need further assistance: https://bose.life/contact.
Nic - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Amazinh
on May 19, 2024
Posted by: Robbo
Gender:Male
Length of ownership:3 months
Amazing sound quality but even more amazing is that you can listen to your music and still hear and interact with the world around you. Only downside is battery life between charges... about 4 hours.
Written by a customer while visiting bose.com
Customer Rating
1
Very poor quality for Bose and what you are paying
on May 19, 2024
Posted by: Steve
Gender:Male
Length of ownership:1 month
Got these few weeks ago and not happy at all. Expected way better sound quality and without the noise cancellation these are basically headphones you can buy from a gas station. Not worth the money at all better off with quiet comfort paid. These are a waste of money
Response from bose.comBy Global Customer Service, May 19, 2024
Hello, we always aim for the highest quality products and services, so this is unusual to hear. You can find guidance here https://support.bose.com/s/display-articles?productId=01t8c00000OlcI5AAJ&articleId=ka08c000001c0qmAAA&language=en_US to get the best sound from your earbuds.
Thanks
Mike - Bose Customer Support
Thanks
Mike - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Wonderful sound and great features.
on May 18, 2024
Posted by: Val69
Length of ownership:1 week
I bought a pair for myself, son and daughter. Love the new earbuds.
Written by a customer while visiting bose.com
Customer Rating
4
Comfortable
on May 18, 2024
Posted by: Kim
Gender:Female
Length of ownership:3 months
I love the fit and comfort but you can hear outside noise too much. They need to be like the AirPods on that matter. It’s distracting when using my watch.
Written by a customer while visiting bose.com