Customer reviews from bose.com
Bose - Refurbished Excellent - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Average customer rating
4.4
(4,211 Reviews)
Rating breakdown 4,211 reviews
5 Stars
2,735
4 Stars
767
3 Stars
379
2 Stars
176
1 Star
154
Customer Reviews for Bose - Refurbished Excellent - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Customer Rating
5
Great fit, very comfortable and light
on June 12, 2024
Posted by: Diegolacaille
Gender:Male
Length of ownership:1 week
I bought these 1 week ago. They are weightless with great sound, and they STAY IN MY EAR!
Written by a customer while visiting bose.com
Customer Rating
5
UpGrade 2 Features
on June 12, 2024
Posted by: BigRouce
Gender:Male
Length of ownership:1 month
I did Buy My Bose a while ago!! I do enjoy them very much!!! Sound Quality is Class Leading!!!
1) Please Fix the Phone call quality as it really Needs serious improvement!!! Call noise in the background on the other end needs to be enhanced.
2)Add True Multipoint capabilities!!
3)It must compete with he other open ear earbuds with those 2 features
4)Add Wireless Charging!!!
1) Please Fix the Phone call quality as it really Needs serious improvement!!! Call noise in the background on the other end needs to be enhanced.
2)Add True Multipoint capabilities!!
3)It must compete with he other open ear earbuds with those 2 features
4)Add Wireless Charging!!!
Written by a customer while visiting bose.com
Customer Rating
4
Good features
on June 12, 2024
Posted by: JP
Gender:Male
Length of ownership:1 month
Love the earbuds don't even notice them on my ear but sometimes people can't hear me clear when on the phone,
Written by a customer while visiting bose.com
Customer Rating
5
Great quality.
on June 11, 2024
Posted by: Ashur07
Gender:Male
Length of ownership:1 week
They work great, it's expected to not hear very well near noises traffic or really loud noises. I love how they are bendable to fit onto your ear.
Written by a customer while visiting bose.com
Customer Rating
5
Great for what they're intended for
on June 11, 2024
Posted by: Beth
Gender:Female
Length of ownership:1 month
I was a bit hesitant to buy these because of the price and the fact that I already own the Quiet Comfort earbuds. I bought them because I easily get ear fatigue, and I could not be more pleased. They are not perfect. I have had a couple connectivity hiccups, nothing major, and people on the other end of a phone call had a hard time hearing me. That being said, they can't be beat if you're like me and want to do yardwork in the summer without your sweaty earbuds either making your ears hurt or falling off. I have done my gym routine with them, and gave them a vigorous few head shakes without them falling off. The sound quality is excellent, as you would expect from Bose. Looking forward to to plane rides without sore ears!
Written by a customer while visiting bose.com
Customer Rating
4
Quality product.
on June 10, 2024
Posted by: Snaps
Gender:Male
Length of ownership:1 week
Bought 2 weeks ago and satisfied. Audio is great and gives a crisp sound.
Written by a customer while visiting bose.com
Customer Rating
5
Great sound quality
on June 9, 2024
Posted by: Doug
I watch many of the reviews and was looking for something with open ear. All the reviews say they're good as far as sound quality, I would rate them great as far as sound quality for an open ear bud.
Written by a customer while visiting bose.com
Customer Rating
1
So Dissapointed after such high expectations.
on June 9, 2024
Posted by: Stacij
Gender:Female
Length of ownership:1 month
I was so excited for an earbud that was't in my ear, but these have been a massive disappointment. They are hard to hear, it is nearly impossible for me to be heard on a phone call unless I shout, which is not ideal in a n office setting, they cut off randomly and what ever I am listening to begins blaring (again not ideal in an office setting) and they are terribly uncomfortable.
Response from bose.comBy Global Customer Service, June 10, 2024
Hello,
Thanks for leaving your thoughts on the Ultra Open Earbuds.
I'm sorry to learn they haven't lived up to your expectations. With regard to sound and calls, firmware update 4.0.22 has been released, to bring enhancements to your far-end call performance via improved voice pickup. Try installing this update (or later) via the Bose app, and see if the issue improves.
Also, check the placement on your ears; if the buds are too high up and the microphone is angled away from the mouth, this could explain why you are not hearing the audio well and why callers cannot hear you. Try adjusting the positioning of the buds to see if you notice a change.
If you continue to have problems, please do not hesitate to get in touch. https://bose.life/3ET4mCs
Jeff - Customer Support
Thanks for leaving your thoughts on the Ultra Open Earbuds.
I'm sorry to learn they haven't lived up to your expectations. With regard to sound and calls, firmware update 4.0.22 has been released, to bring enhancements to your far-end call performance via improved voice pickup. Try installing this update (or later) via the Bose app, and see if the issue improves.
Also, check the placement on your ears; if the buds are too high up and the microphone is angled away from the mouth, this could explain why you are not hearing the audio well and why callers cannot hear you. Try adjusting the positioning of the buds to see if you notice a change.
If you continue to have problems, please do not hesitate to get in touch. https://bose.life/3ET4mCs
Jeff - Customer Support
Written by a customer while visiting bose.com