Customer reviews from bose.com
Bose - Refurbished Excellent - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Average customer rating
4.4
(4,211 Reviews)
Rating breakdown 4,211 reviews
5 Stars
2,735
4 Stars
767
3 Stars
379
2 Stars
176
1 Star
154
Customer Reviews for Bose - Refurbished Excellent - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Customer Rating
4
So far so good!
on June 18, 2024
Posted by: KateTheGreat
Gender:Female
Length of ownership:1 month
I’ve used these on 12 outdoor runs now and I’m really enjoying them. Great sound quality while still be able to hear what’s around me.
They do feel different and it takes some getting used to but overall very comfortable however I do not like wearing sunglasses at the same time while running as it makes it feel like too much weight on my ears.
The battery life seems to last a really long time. I’ve never liked my in ear pods from Apple, always hurt my ears and would fall out. With these, I do not have to readjust them while I’m on my run!
I gave it 4 stars and not 5 only because it’s annoying having to buy a separate case for wireless charging.
Written by a customer while visiting bose.com
Customer Rating
5
Great product.
on June 17, 2024
Posted by: mandoline55
Gender:Male
Length of ownership:1 month
I have had these for almost month now and really enjoy them. I do not like ear buds or anything that goes in my ears. I have the previous open ear headphones also and really enjoyed them but these are more comfortable.
Written by a customer while visiting bose.com
Customer Rating
3
Good looking with long battery life and sound qual
on June 16, 2024
Posted by: Kingpeaceman
Gender:Male
I bought this about two weeks ago with a very good music sound quality but callers at the receiving end of my voice complained of shouting and intense noise at the my background.
This product seemed not to have noise cancellation and it is a great challenge to me because I work in noisy environments.
This product seemed not to have noise cancellation and it is a great challenge to me because I work in noisy environments.
Response from bose.comBy Global Customer Service, June 18, 2024
Hello,
Thank you for sharing your experience with the Bose Ultra Open Earbuds.
You are correct, these buds do not feature noise cancellation, however they do have an automatic volume control feature, accessible in the Bose Music app, that helps you hear your music evenly as your environment changes from quiet to loud and back. But in very noisy environments where noise cancelling is helpful, traditional earbuds such as the Bose QuietComfort Ultra Earbuds could be a better choice.
As for making phone calls, Bose has released firmware update 4.0.22 (or newer) to improve the customer’s experience. Try installing the latest firmware, and see if your experience on calls improves.
If you have any further questions regarding your earbuds, please feel free to contact our team: https://global.bose.com/en_us/index.html
Best regards,
Lau - Customer Support
Thank you for sharing your experience with the Bose Ultra Open Earbuds.
You are correct, these buds do not feature noise cancellation, however they do have an automatic volume control feature, accessible in the Bose Music app, that helps you hear your music evenly as your environment changes from quiet to loud and back. But in very noisy environments where noise cancelling is helpful, traditional earbuds such as the Bose QuietComfort Ultra Earbuds could be a better choice.
As for making phone calls, Bose has released firmware update 4.0.22 (or newer) to improve the customer’s experience. Try installing the latest firmware, and see if your experience on calls improves.
If you have any further questions regarding your earbuds, please feel free to contact our team: https://global.bose.com/en_us/index.html
Best regards,
Lau - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
comfort, sound, stay put
on June 15, 2024
Posted by: kass
Gender:Female
Length of ownership:1 month
Love them!! Sound is amazing and they don’t fall out!
Written by a customer while visiting bose.com
Customer Rating
1
on June 15, 2024
Posted by: RAH RAH
Gender:Male
Length of ownership:1 month
I BOUGHT THIS BUT THE PROBEM IS THEY ARE NOT LOUD ENOUGH!
Response from bose.comBy Global Customer Service, June 17, 2024
Hi there - if your Ultra Open Earbuds are too quiet, make sure they're being worn properly, and ensure your mobile device is turned up sufficiently. Our team will also be happy to help: https://support.bose.com/s/get-help-landing-page?language=en_US. Regards, Fiona M. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Leaves a lot to be desired
on June 14, 2024
Posted by: Rtype3995
Gender:Male
Length of ownership:1 month
I wish the fit was a lot better... It is very uncomfortable and doesn't seem as secure in the ear . Also the sound seems so distant due to the fit...
Response from bose.comBy Customer Care, June 14, 2024
Hi.
Thank you for your post. I'm sorry to hear that you are having difficulty with the fitting of your earbuds. Please try and follow the simple steps provided on this page to address this. https://bose.life/4a1X6T0. Proper fit has an effect on the performance and comfort of the earbuds. If you require further assistance, please get in touch with us here. https://bose.life/3BgUIIU. We would love to help.
Marvin - Customer Support
Thank you for your post. I'm sorry to hear that you are having difficulty with the fitting of your earbuds. Please try and follow the simple steps provided on this page to address this. https://bose.life/4a1X6T0. Proper fit has an effect on the performance and comfort of the earbuds. If you require further assistance, please get in touch with us here. https://bose.life/3BgUIIU. We would love to help.
Marvin - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
OPEN
on June 14, 2024
Posted by: OP BUDS
Gender:Male
Length of ownership:1 week
Indeed, with these remarkable hearing open ear buds, my auditory capabilities have been significantly enhanced, allowing me to perceive sounds with exceptional clarity and precision. They are truly a marvel of modern technology.
Written by a customer while visiting bose.com
Customer Rating
5
Game changer
on June 13, 2024
Posted by: Gprz
Gender:Male
Length of ownership:1 week
I have been using these for about two weeks now and I love them. I don't believe these are for everyone but I use mine for exercise mainly because I can never get a good fit on any in ear buds. These fit is so comfortable and I always have to keep an ear out for things around the house so I can enjoy my music and not miss out on anything.
Written by a customer while visiting bose.com