Customer reviews from bose.com
Bose - Refurbished Excellent - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Average customer rating
4.4
(4,212 Reviews)
Rating breakdown 4,212 reviews
5 Stars
2,736
4 Stars
767
3 Stars
379
2 Stars
176
1 Star
154
Customer Reviews for Bose - Refurbished Excellent - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Customer Rating
5
Great earbuds for sensitive ears
on August 12, 2024
Posted by: Hlee
Gender:Female
Length of ownership:3 months
[This review was collected as part of a promotion.] Perfect for my sensitive ears! I always had problem with other earbuds and gave problems but this one its comfortable and no problem with my ears!
Written by a customer while visiting bose.com
Customer Rating
3
Not the best ear Buds
on August 12, 2024
Posted by: Brownstone1012
Gender:Male
Length of ownership:3 months
[This review was collected as part of a promotion.] I bought these two months ago. they stay in your ear good, but the quality of the sound is compromise from the position of how it hangs and outside noise
Response from bose.comBy Customer support, August 12, 2024
Hello, you can view our troubleshooting suggestions on our support website for issues with sound quality: https://bose.life/3Y3giNg. Should you need additional support, I recommend that you contact our technical support team who will be more than happy to assist you further with this. You can find their contact information here: bose.life/3rykPZR. Liam - Customer support.
Written by a customer while visiting bose.com
Customer Rating
1
A must-not-buy
on August 12, 2024
Posted by: Luis C
Gender:Male
Length of ownership:3 months
[This review was collected as part of a promotion.] I got these ultra open earbuds and I'm really disappointed. The microphone is of poor quality; when on a call, people can barely hear you; you have to scream so they can listen to you. The connectivity with the iPhone is terrible; that's the worst part: if you are on a call and lock your phone, it will automatically disconnect the earbuds. Also during calls you will notice that they will disconnect from time to time even if you keep your phone unlocked.
If you have an iPhone stay away from them, I can't tell how they work with Android.
I regret owning them.
If you have an iPhone stay away from them, I can't tell how they work with Android.
I regret owning them.
Response from bose.comBy Customer Support, August 12, 2024
Hello Luis and thank you for your review!
I am sorry to hear the Ultra Open Earbuds haven't quite met your expectations.
If you are finding the microphone isn't picking up your voice as clearly as you would like, making sure these are being worn correctly and the microphone can really help improve this, you can find a guide on how to wear these correctly here https://bose.life/3X3yfcD
https://bose.life/4cqeAsG.
If you run into any issues, please reach out to support and we’ll be happy to help!
https://bose.life/globalsupport
Thanks
Jack - Bose Customer Support
I am sorry to hear the Ultra Open Earbuds haven't quite met your expectations.
If you are finding the microphone isn't picking up your voice as clearly as you would like, making sure these are being worn correctly and the microphone can really help improve this, you can find a guide on how to wear these correctly here https://bose.life/3X3yfcD
https://bose.life/4cqeAsG.
If you run into any issues, please reach out to support and we’ll be happy to help!
https://bose.life/globalsupport
Thanks
Jack - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Best Earbuds
on August 12, 2024
Posted by: Rondawgg1963
Gender:Female
Length of ownership:3 months
[This review was collected as part of a promotion.] My ears are too small to fit most earbuds. But this one makes sure that I don’t drop it.
Written by a customer while visiting bose.com
Customer Rating
1
Poor Quality
on August 12, 2024
Posted by: Bose
Gender:Female
Length of ownership:3 months
[This review was collected as part of a promotion.] The product is poor quality for making telephone calls. I would like to refund.
Response from bose.comBy Customer Support, August 12, 2024
Hello, sorry to hear you're having difficulties with making calls. Placement of the buds is important to ensure you get the best performance during calls. I recommend checking this page to ensure correct placement. https://support.bose.com/s/display-articles?productId=01t8c00000OlcI5AAJ&articleId=ka08c000001pWLKAA2&language=en_US#:~:text=Place%20the%20rounded%20end%20of,the%20best%20position%20for%20you.
Should you continue to have problems, do not hesitate to reach out https://bose.life/3ET4mCs.
Jeff - Customer Support
Should you continue to have problems, do not hesitate to reach out https://bose.life/3ET4mCs.
Jeff - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Good overall
on August 11, 2024
Posted by: Tortle
Gender:Female
Length of ownership:1 week
I have been using these for a couple weeks. The sound quality is very good except I don't hear or feel the bass. I've used it while working out and despite having sweaty ears they stayed on but did shift a lot. They don't hurt after extended use. Connects quickly.
Written by a customer while visiting bose.com
Customer Rating
3
Music is good not phone calls
on August 10, 2024
Posted by: Ssin
Gender:Female
Length of ownership:1 month
Music sounds AMAZING. However when I’m on the phone people barely hear me. I have to always take it off.
Response from bose.comBy Customer Support, August 12, 2024
Thank you for your feedback. We're glad you're enjoying the music quality, but we're sorry to hear about the trouble with phone calls. Your experience is important to us, and we're here to help if you need any assistance with the issue. Please don't hesitate to reach out to our team for support.
Eric V. - Customer Support
Eric V. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Nearly perfect, 4.5-4.75/5
on August 10, 2024
Posted by: Alpaca13
Gender:Female
Length of ownership:1 month
I've had these for approximately 3 weeks now and wear them every day. I am not a techy person and had my last phone for 8 years, only upgrading after features stopped working. I purchased these because of the unique wearbility function. My old headphones were beats by drea behind wraparound and started to cause significant ear pain. These bose headphones are intuitive and super easy to connect. I fell asleep wearing them and it easily slipped down my ear without rubbing. I recently connected the app to learn more about the functions and personalization. The features are a bonus to me, as my primary use is Spotify and an occasional phone call. I would give it a perfect score if bose allowed one of the personalizations to be volume rather than pause/stero mode. Overall, minor issue for the comfort gained
Written by a customer while visiting bose.com