Customer reviews from bose.com
Bose - Refurbished Excellent - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Average customer rating
4.4
(4,210 Reviews)
Rating breakdown 4,210 reviews
5 Stars
2,735
4 Stars
767
3 Stars
378
2 Stars
176
1 Star
154
Customer Reviews for Bose - Refurbished Excellent - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Customer Rating
5
Perfect!
on June 1, 2026
Posted by: TAlaska
Gender:Female
Length of ownership:1 month
I have tried 3 different earbuds. Apple, Raycon and Bose. I don’t know why I ever thought someone else could beat Bose.
I love these open air earbuds. They work perfectly everyday. Charge fast. Beautiful sound with both audiobooks and streaming music. I love them. My third Bose product since 2010. All still going strong.
I love these open air earbuds. They work perfectly everyday. Charge fast. Beautiful sound with both audiobooks and streaming music. I love them. My third Bose product since 2010. All still going strong.
Written by a customer while visiting bose.com
Customer Rating
5
Great sound and features!!
on May 31, 2026
Posted by: Kelly
Gender:Male
Length of ownership:1 week
Just bought these open ear buds.
They are just great!
They are just great!
Written by a customer while visiting bose.com
Customer Rating
4
Good earbuds
on May 26, 2026
Posted by: Wilson
Gender:Male
Length of ownership:1 month
I'm happy with my bose ultra open earbuds; they are comfortable and don't fall out. They have good sound, although some external noise does leak in because of their open design.
Written by a customer while visiting bose.com
Customer Rating
3
Meh
on May 26, 2026
Posted by: Dreamy
Gender:Female
Length of ownership:1 month
I bought these because the Samsung live buds are no longer manufactured. I liked the open ear concept but I also liked the fit. Unfortunately the only downfall I have is that when I am on a phone call it is very hard for people to hear me. People say it sounds like I am far away and they can hear a lot of my background noise which with my Live buds that was never an issue. For as much as I use them to make phone calls I am really thinking about returning these as they would not be good for the gym which is where I took my Live buds and brought these to work.
Response from bose.comBy Customer Support, May 26, 2026
Hello! Thank you for sharing your feedback, we’re glad you like the open-ear design, but we’re sorry to hear about the call quality concerns. The Bose Ultra Open Earbuds have two microphones in each earbud, and properly wearing them can greatly improve call quality performance. Blocked microphones may cause poor sound quality for the listener on the other end of the call. Please ensure the microphones are not obstructed by headwear and that the earbuds are positioned correctly on each ear.
You can check out this helpful link for more information:
https://bose.life/3RvNuMe
Cedrick - Customer Support
You can check out this helpful link for more information:
https://bose.life/3RvNuMe
Cedrick - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
You can forget they are on ...
on May 25, 2026
Posted by: Ling
Gender:Female
Length of ownership:1 month
I bought the open version to avoid having something in ears all the time. Used these for about 20 days and they worked well. I sometime forgot I had them on my ear.
Written by a customer while visiting bose.com
Customer Rating
2
Battery issues
on May 24, 2026
Posted by: BigDuck
Gender:Male
Length of ownership:1 week
After a week they have started dying while playing music as quickly as 2 hours.
Response from bose.comBy Customer Support, May 24, 2026
Hi, thank you for sharing your feedback. We understand how important long‑lasting battery life and powerful sound are for your everyday listening experience, and we’d love to assist you in getting the best performance from your Bose Ultra Open Earbuds.
The Ultra Open Earbuds are designed to deliver up to 7 hours of playtime with Immersive Audio off, 4 hours with Immersive Audio on, and 3 hours when both Immersive Audio and Auto Volume are enabled. With a fully charged case, you can enjoy up to 19.5 hours of listening. Fast battery drain can sometimes occur if the earbuds are not fully charging in the case due to fit or alignment, or depending on the type of audio being played.
If you believe that the battery charge level drains at a faster rate than expected, we recommend checking our online support guide, which provides tips to improve charging and battery performance. You can view the guide here: https://bose.life/3Pz2IPZ
By following these steps, you’ll be able to enjoy longer playtime along with the high‑quality audio experience Bose Ultra Open Earbuds are designed to deliver.
Rein - Customer Support
The Ultra Open Earbuds are designed to deliver up to 7 hours of playtime with Immersive Audio off, 4 hours with Immersive Audio on, and 3 hours when both Immersive Audio and Auto Volume are enabled. With a fully charged case, you can enjoy up to 19.5 hours of listening. Fast battery drain can sometimes occur if the earbuds are not fully charging in the case due to fit or alignment, or depending on the type of audio being played.
If you believe that the battery charge level drains at a faster rate than expected, we recommend checking our online support guide, which provides tips to improve charging and battery performance. You can view the guide here: https://bose.life/3Pz2IPZ
By following these steps, you’ll be able to enjoy longer playtime along with the high‑quality audio experience Bose Ultra Open Earbuds are designed to deliver.
Rein - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Disappointing overall.
on May 23, 2026
Posted by: Rob F
Gender:Male
Length of ownership:1 month
I purchased my Bose open earbuds about a month ago and the experience is an overall disappointment.
On the plus side, the sound quality is great, particularly when listening to music
Also positive is that they are extremely comfortable to wear even if they are a bit clumsy to put on and situate correctly.
On the down side
1) the microphone is very poor and every ambient sound affects it. People cannot hear me much of the time or it fades in and out. I have to be completely stationary in a quiet room for them to work. I mostly have to switch to my speaker on the phone. I would not have purchased these had I known it would be this bad
1) the microphone is very poor and every ambient sound affects it. People cannot hear me much of the time or it fades in and out. I have to be completely stationary in a quiet room for them to work. I mostly have to switch to my speaker on the phone. I would not have purchased these had I known it would be this bad
2) a charge does not last the whole day. They quit about 9 hours into the day.
Those are the primary things and they are truly annoying. I cannot recommend the product except to listen to podcasts and music.
Response from bose.comBy Customer Support, May 23, 2026
Hi Rob, thank you for taking the time to share such a detailed review, we really appreciate your honest feedback. We're glad to hear you’re enjoying the sound quality and comfort, as those are key features we aim to deliver with the Ultra Open Earbuds.
We're truly sorry, however, to hear about your experience with the microphone and battery life. Not only that, but we understand how important clear call quality is, especially in everyday use. Environmental noise can sometimes impact open-ear designs, but your feedback is very valuable and will be shared with our product team.
To resolve the issue, please check and follow these quick guides:
Short Battery Life - https://bose.life/4wNCbyX
Microphone - https://bose.life/4f4EZRX
Thank you again for your feedback, we truly value it.
Daisy - Customer Support
We're truly sorry, however, to hear about your experience with the microphone and battery life. Not only that, but we understand how important clear call quality is, especially in everyday use. Environmental noise can sometimes impact open-ear designs, but your feedback is very valuable and will be shared with our product team.
To resolve the issue, please check and follow these quick guides:
Short Battery Life - https://bose.life/4wNCbyX
Microphone - https://bose.life/4f4EZRX
Thank you again for your feedback, we truly value it.
Daisy - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Excellent sound and comfort
on May 23, 2026
Posted by: Cekman
Gender:Male
Length of ownership:1 month
When I bought the Ultra Earbuds from Bose, I was a little apprehensive about the sound quality. Being open the way they are I thought it would make the sound less clear than my quiet comfort buds.
Bose came through again with fantastic sound in a very comfortable fit.
Bose came through again with fantastic sound in a very comfortable fit.
Written by a customer while visiting bose.com