Customer reviews from bose.com
Bose - Refurbished Excellent - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Average customer rating
4.4
(4,218 Reviews)
Rating breakdown 4,218 reviews
5 Stars
2,739
4 Stars
768
3 Stars
380
2 Stars
176
1 Star
155
Customer Reviews for Bose - Refurbished Excellent - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Customer Rating
5
Best Earbud Type Headphone. Hands Down!!
on September 18, 2024
Posted by: RandyRan
Gender:Male
Got these 4 months ago. These are hands down the best earbud type headphones I’ve ever owned and I’ve tried ALOT! My ears are really small so all others I tried either fall off, fall out, and just plain hurt my ears.
These headphones right here are the truth!! They clip on which is so much better. They are comfortable, stay on my ear, and do not hurt. Most of the time I forget they are on. They are better than advertised, and of course sounds quality is great.
This is a real review, not something fake to get you to buy it. I’m just very appreciative.
Written by a customer while visiting bose.com
Customer Rating
5
The best of both worlds
on September 18, 2024
Posted by: Airspeed
Gender:Male
Length of ownership:3 months
Absolutely love it! You won’t be disappointed! I have 3 pairs now! Each color available.. get yours today!
Written by a customer while visiting bose.com
Customer Rating
4
OK
on September 18, 2024
Posted by: Gfdoglover
Gender:Female
Length of ownership:6 months
I have had these for about 10 months. They have incredible battery life, good sound, can hear surrounding sound if you need to. The cons are the quality of sound is not what you get from other Bose earbuds. They are as comfortable as I wanted either.
Written by a customer while visiting bose.com
Customer Rating
1
No good
on September 18, 2024
Posted by: Javi
Gender:Male
Length of ownership:1 week
bad microphone, bad connection,bad app, don’t waste your money
Written by a customer while visiting bose.com
Customer Rating
4
Love them!!
on September 18, 2024
Posted by: poopy123
Gender:Female
Length of ownership:3 months
love them wish the volume could go up a little higher. atheyre great headphones if ur in a quieter area but if ur trying to wear them in the gym or something the volume will be too low.
Written by a customer while visiting bose.com
Customer Rating
5
Sleek, comfortable and great quality
on September 18, 2024
Posted by: EmmaB
I have real trouble with regular ear buds, they hurt my ears a lot and are uncomfortable, I purchased these Bose open ear buds and they are absolutely perfect, beautiful and slick, love the colour, the feel and they are so light and gentle on my ear. The quality is fantastic … just love love love them .. made for me.com
Written by a customer while visiting bose.com
Customer Rating
3
Eh!
on September 18, 2024
Posted by: tfrannywhat
Gender:Male
Length of ownership:6 months
Got these as a gift so I had to give them a try, I probably wouldn’t have made the purchase on my own.
The pods don’t really fit my ear that well so the sound is low, even when at full volume. They stay attached to my ear well enough when working out and running but I guess due to the design the majority of the sound misses my ear canal and I hear all the surrounding sounds with some music mixed in. It seems like they’re too short. Would be cool if they had an adjustment to fit all war types. It would be a good idea to have a for test first to see if these are a good fit for you.
They charge easy enough. They hold a charge very well and sync with the app for easy updates.
Written by a customer while visiting bose.com
Customer Rating
3
Love, and would love bug fixes
on September 18, 2024
Posted by: Art
Gender:Female
Length of ownership:6 months
I love these, but there are some issues I hope will be fixed in the near future. One issue I have found quite annoying is when I call someone or receive a call and I use my ultra opens, it takes a second before I can hear the other person. I do not have this issue with Apple AirPods or just using my speaker on my phone.
Another issue I have found (currently experiencing) is one side will work and the other will not. I tend to just give up after a while.
I tried having them connected to two devices but experienced connectivity issues, and those issues were resolved once I turned the multiple device option off.
I do also find that during calls the sound is not as clear as I would like. For example, my coworker has a deep voice, and sometimes it’s very difficult to understand what he’s saying through the ultra opens.
I do love them, but they do have their flaws, as all products do.
Another issue I have found (currently experiencing) is one side will work and the other will not. I tend to just give up after a while.
I tried having them connected to two devices but experienced connectivity issues, and those issues were resolved once I turned the multiple device option off.
I do also find that during calls the sound is not as clear as I would like. For example, my coworker has a deep voice, and sometimes it’s very difficult to understand what he’s saying through the ultra opens.
I do love them, but they do have their flaws, as all products do.
Response from bose.comBy Global Customer Service, September 19, 2024
Hi Art - thank you for your review of the Ultra Open Earbuds!
I'm sorry to hear you've been having some issues. Since it takes a second before you can hear the other person, have you tried pairing your earbuds to a different Bluetooth device, to see if the issue also comes up there?
If experiencing multipoint issues, and if one earbud is working but the other isn't, try re-syncing your buds and case. To do this, put both earbuds into the charging case, but keep the lid open. Once the status lights have lit up, close the lid. Once the status lights have gone out, open the lid, remove the right earbud and place it into your ear. The welcome tone should play. Then do the same with the left earbud. If you hear the welcome tone there as well, you can resume using your earbuds.
Lastly, if you're finding it hard to understand people on calls, make sure the earbuds are being worn correctly, as per our online guide. For any further assistance, please contact our support team, as we will be more than happy to help: https://support.bose.com/s/get-help-landing-page?language=en_US.
Warm regards
Fiona M. - Bose Customer Support
I'm sorry to hear you've been having some issues. Since it takes a second before you can hear the other person, have you tried pairing your earbuds to a different Bluetooth device, to see if the issue also comes up there?
If experiencing multipoint issues, and if one earbud is working but the other isn't, try re-syncing your buds and case. To do this, put both earbuds into the charging case, but keep the lid open. Once the status lights have lit up, close the lid. Once the status lights have gone out, open the lid, remove the right earbud and place it into your ear. The welcome tone should play. Then do the same with the left earbud. If you hear the welcome tone there as well, you can resume using your earbuds.
Lastly, if you're finding it hard to understand people on calls, make sure the earbuds are being worn correctly, as per our online guide. For any further assistance, please contact our support team, as we will be more than happy to help: https://support.bose.com/s/get-help-landing-page?language=en_US.
Warm regards
Fiona M. - Bose Customer Support
Written by a customer while visiting bose.com