Customer Reviews for Bose - Refurbished Excellent - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Customer Rating
4
on September 19, 2024
Posted by: Mona
Gender:Female
Length of ownership:3 months
Love these headphones. The only difference Between these headphones and my AirPods is the fact that you can not have your messages read to you or receive the notification that you have a message
I’ve owning Bose products for more than 15 years. These are the best of the best. I’ve always have problems with earbuds because it never fit right, even with using the smallest inserts. Having these just clipping on the outside and I can still have the Bose experience are amazing! Not sure why they didn’t think of this sooner. I’m planning to give them out as Christmas presents this year!!!
I bought 2 sets one for my mom and one for myself, both there is an issue with hearing! Numerous people, stated they can’t hear me and the volume level is turned up , not to mention trying to hear them as well is horrible , I thought maybe it’s just me , but no the other set exact same thing comfort is amazing but what good is that is the audio is trash 🚮, honestly waist of money and for this price I was expecting more, don’t wait your money on this , wish I hadn’t
Response from bose.comBy Customer Support, September 19, 2024
Thank you for your feedback. We’re sorry to hear about the issues you’ve experienced with both sets. It's disappointing to know that the call quality and volume haven’t met your expectations. We understand how crucial these features are and regret that they haven’t worked out for you. If there's anything we can do to assist or if you'd like to explore any solutions, please let us know. Kind Regards, Eric V. - Customer Support
The product is a very cheap quality. Only good things is that’s it’s huge your ears so it won’t fall off
Response from bose.comBy Global Customer Service, September 19, 2024
Hello, we always aim for the highest quality products, so this is unusual to hear that you feel this way. We are pleased for your interest in the product Thanks Matt - Customer Support
Awesome sound, but wish it was a bit brighter and stronger at higher volumes, which is needed for running. If I sit still in a quiet room it is quite nice. When I need at higher volumes, the EQ seems to change to a lesser brilliance & power. I’m still not sure. The thing I like best as a runner is no stomping sounds in the ear buds! So annoying! So, this aspect is great. But! I live great audio too. One running review said the Comfort version provides both stellar audio & no stomping feedback.
Everything is great, except my unit broke down 1 month after purchased. The left earbud won't be able to charge and stop working completely while the right one still functioning properly.
Anyway I am happy with the sound quality and its features. So, I contacted the service center for replacement ^^