Customer reviews from bose.com
Bose - Refurbished Excellent - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Average customer rating
4.4
(4,219 Reviews)
Rating breakdown 4,219 reviews
5 Stars
2,740
4 Stars
768
3 Stars
380
2 Stars
176
1 Star
155
Customer Reviews for Bose - Refurbished Excellent - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Customer Rating
4
Disappointed
on October 17, 2024
Posted by: Weezie
Gender:Female
Length of ownership:1 month
[This review was collected as part of a promotion.] I bought this about a month ago ‘ but very disappointed because it does not work with my apple device for calls
It does not work with my apple phone for receiving calls
The sound is negative for me no bass and cannot compare with Apple AirPods
It does not work with my apple phone for receiving calls
The sound is negative for me no bass and cannot compare with Apple AirPods
Written by a customer while visiting bose.com
Customer Rating
4
Can still hear what’s going on around you
on October 17, 2024
Posted by: Alexa23
Gender:Female
Length of ownership:1 month
[This review was collected as part of a promotion.] Got a month ago, and they work great! Fits different so takes a while to get used to, and makes ears a little sore at first.
Written by a customer while visiting bose.com
Customer Rating
3
Great...but
on October 17, 2024
Posted by: 6sicks6
Gender:Male
Length of ownership:1 month
[This review was collected as part of a promotion.] Sound and comfort are great. Battery lasts longer than advertised. Call quality is absolutely terrible. If you intend to use them strictly for music or ebooks, they are wonderful. If you also want to make and receive phone calls, look elsewhere.
Response from bose.comBy Customer Support, October 18, 2024
Hello, thanks for leaving your thoughts on the Ultra Open Earbuds! It's great to hear you were impressed by the sound and comfort, but sorry to hear you've experienced call quality problems. This could be attributed to incorrect placement on the ear, it is important to ensure they are installed in the correct position to obtain the best experience. https://support.bose.com/s/display-articles?productId=01t8c00000OlcI5AAJ&articleId=ka08c000001g7vPAAQ&language=en_US#:~:text=Place%20the%20rounded%20end%20of,the%20best%20position%20for%20you. In addition, it is advisable to keep your phone in close proximity to ensure good Bluetooth signal quality is maintained. Many things in the room including your own body can have an effect on the strength of the Bluetooth signal, and this can result in degraded call quality.
Need further assistance? We're here to help https://bose.life/3ET4mCs.
Jeff - Customer Support
Need further assistance? We're here to help https://bose.life/3ET4mCs.
Jeff - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Love these ear buds!
on October 17, 2024
Posted by: joycekapella
Gender:Female
Length of ownership:3 months
[This review was collected as part of a promotion.] Great sound, as always! Love my open ear buds. Already had quiet comfort headset which is awesome, and these ear buds didn’t disappoint!
Written by a customer while visiting bose.com
Customer Rating
3
Please fix connection
on October 17, 2024
Posted by: Dozer
Gender:Male
Length of ownership:3 months
[This review was collected as part of a promotion.] Great sound, love that I can hear everything around me while listening. Super comforable, I forget to take them off. One major downside. They keep disconnecting. I have had to reset them multiple times. Delete the app, reboot the headphones, restart my phone, then they are fine. For a few days. Wish we could get an update for that, but still enjoy them.
Response from bose.comBy Customer Support, October 17, 2024
Hi there,
I'm really happy to see that you love the great sound, the design, and how super comfortable they are. Please make sure that you let the app update to the latest version, as we have released a new app version to improve connectivity. You can also try the steps here: https://bose.life/4dRcCm5
Please do reach out to us as well, as we'd love to get you the most from your earbuds: https://bose.life/contact
Nic - Customer Support
I'm really happy to see that you love the great sound, the design, and how super comfortable they are. Please make sure that you let the app update to the latest version, as we have released a new app version to improve connectivity. You can also try the steps here: https://bose.life/4dRcCm5
Please do reach out to us as well, as we'd love to get you the most from your earbuds: https://bose.life/contact
Nic - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Comfortable fit 10/10 Features 6/10 calls 3/10
on October 17, 2024
Posted by: Nlewis
Gender:Female
Length of ownership:1 week
[This review was collected as part of a promotion.] I purchased my bose open earbuds about two weeks ago. They are extremely comfortable to wear. I love that you can adjust the equalizer. The sound is crystal clear if your listening to music or watching a movie. The connection is not so clear with phone calls. The volume is very low and goes in and out. You have to keep repeating yourself , basically yelling to be heard by the caller,which defeats the purpose of wearing earbuds.I feel like the description should state that these are not the best earbuds for people that purchase earbuds for primarily phone communication.
Response from bose.comBy Customer Support, October 17, 2024
Hello and thank you for your review!
We are glad to hear you love the adjustable EQ and the comfortable fit of the Ultra Open earbuds!
If you are experiencing difficulty being heard on phone calls we suggest making sure these are being worn properly as a Proper fit is important for making sure the microphone is able to pick up your voice, here is a guide to make sure you get a perfect fit!
https://bose.life/4f89rr5
If you run into any issues, please reach out to support and we’ll be happy to help!
https://bose.life/globalsupport
Thanks
Jack - Bose Customer Support
We are glad to hear you love the adjustable EQ and the comfortable fit of the Ultra Open earbuds!
If you are experiencing difficulty being heard on phone calls we suggest making sure these are being worn properly as a Proper fit is important for making sure the microphone is able to pick up your voice, here is a guide to make sure you get a perfect fit!
https://bose.life/4f89rr5
If you run into any issues, please reach out to support and we’ll be happy to help!
https://bose.life/globalsupport
Thanks
Jack - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Some good, some not so good
on October 17, 2024
Posted by: lwp00
Gender:Female
Length of ownership:1 month
[This review was collected as part of a promotion.] The good: very lightweight and comfortable, I can wear them longer than any other headphones I have (QCbuds and QC overear included). Sound quality is as you would expect from Bose - great.
The bad: I live in NYC and thought these would be great to wear around so I can be aware of surroundings while listening to audio. This works for music, but I can't hear my podcasts clearly enough even with volume turned all the way up. NYC is loud, so this is probably only be a problem in very loud situations, but it was disappointing. Also, I have very sensitive skin and the backs of my ears have gotten irritated where they clip on. A pity bc they really are comfy, so hoping that calms down with time.
The bad: I live in NYC and thought these would be great to wear around so I can be aware of surroundings while listening to audio. This works for music, but I can't hear my podcasts clearly enough even with volume turned all the way up. NYC is loud, so this is probably only be a problem in very loud situations, but it was disappointing. Also, I have very sensitive skin and the backs of my ears have gotten irritated where they clip on. A pity bc they really are comfy, so hoping that calms down with time.
Written by a customer while visiting bose.com
Customer Rating
1
Prefer QC11 buds
on October 17, 2024
Posted by: Tink
[This review was collected as part of a promotion.] Returned them.
Fell out of left ear.
Sound is tinny.
Prefer my QC11 buds.
Fell out of left ear.
Sound is tinny.
Prefer my QC11 buds.
Written by a customer while visiting bose.com