Customer reviews from bose.com
Bose - Refurbished Excellent - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Average customer rating
4.4
(4,220 Reviews)
Rating breakdown 4,220 reviews
5 Stars
2,741
4 Stars
768
3 Stars
380
2 Stars
176
1 Star
155
Customer Reviews for Bose - Refurbished Excellent - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Customer Rating
3
Doesn’t represent the Bose brand very well
on December 3, 2024
Posted by: Shay
Gender:Female
Length of ownership:1 week
Not the sound I was expecting from a Bose product. Needs improvement.
Written by a customer while visiting bose.com
Customer Rating
5
Love that they clip on my ear lobe
on December 2, 2024
Posted by: Tonieb
Gender:Female
Length of ownership:1 week
I was looking for buds that did go into my ear. When I saw these I decided to give them a try. It also helped that they were on sale
Written by a customer while visiting bose.com
Customer Rating
5
Super comfortable
on December 1, 2024
Posted by: TAD56
Gender:Female
Length of ownership:1 month
Let me start with I hardly ever write reviews….Super comfortable. I purchased these a few weeks ago to try as I am someone who cannot wear buds in my ears. The sound is very good and being able to hear around me was a bonus. I usually just wear one but sound is much better using both. I have been told when using on the phone no issues with hearing me speak. They stay put and sometimes I forget I am wearing them. Love these. Highly recommend.
Written by a customer while visiting bose.com
Customer Rating
3
loose on te ears
on November 29, 2024
Posted by: Virtual
Gender:Female
Length of ownership:1 month
loose on the ears. easy to lose. Sound is good. Charging solution is adequate.
Response from bose.comBy Customer support, November 30, 2024
Hello, if you are finding the Ultra Open earbuds are feeling loose, you may need to adjust how the earbuds are sitting on your earbuds, you can view this article for more information: https://bose.life/3ZsGh10. Should you need additional support, please contact our technical support team who will be happy to assist you. You can find their contact information here: https://bose.life/3rykPZR.
Liam - Customer support
Liam - Customer support
Written by a customer while visiting bose.com
Customer Rating
4
Good but Not Great
on November 29, 2024
Posted by: PPSBose
Gender:Female
Length of ownership:1 month
I bought these earbuds because I was obsessed with the design and since I have other Bose speakers I knew the the quality would be great. The buds are so light and an easy fit that you can't go wrong, I often forget that I'm wearing them. The only down fall and the main reason I would return these buds or NOT recommend them is that for the price I paid for these buds they do NOT have the Voice feature of telling me who's calling or texting me and then go on to read that message to me on command like my PowerBeats Pro will.
Written by a customer while visiting bose.com
Customer Rating
3
Sound Not So Great
on November 28, 2024
Posted by: Drewski
Gender:Male
Length of ownership:1 month
Sound is not as great as the Bose QC Ultra Earbuds. Have to turn the volume up all the way to hear music or talk on the phone when there is outside noise. When I press them closer to my ears I seem to have great volume. This is only for people who need to hear outside noise while trying to listen to music.
Written by a customer while visiting bose.com
Customer Rating
5
Best Buds Ever
on November 27, 2024
Posted by: Lisa L
Gender:Female
Length of ownership:1 month
Finally, ear buds that stay in place and don't have to be crammed into the ear canal. The sound quality is great (as with all Bose) and I love the choice of still or moving functionality.
Written by a customer while visiting bose.com
Customer Rating
3
Right earbud is wonky
on November 26, 2024
Posted by: daclay
Gender:Female
Length of ownership:1 month
I purchased on November 11th a pair of Bose Ultra Open Earbuds Rechargeable Battery, Diamond 60th Edition. The right one has a few different problems isn’t very secure on my ear (feels like it’s going to fall off), doesn’t hold a charge like the left one and has a buzz sometimes.
Chatted with 2 different reps. Reset the earbuds as per the advice from the 1st rep and paired it back up to my phone (which was not a piece of cake) same issues. Was told by the 2nd rep to return them and they would send me out another pair.
I checked on the return today and found out that it can take up to 4 weeks to receive my new ones. 4 WEEKS! Are you kidding me! Not very happy with Bose at this stage of the game.
My other question is what happens to my warranty while I’m twiddling my thumbs waiting and Bose has my $250?
Not Happy at all.
Response from bose.comBy Customer Support, November 27, 2024
We’re sorry to hear about the issues you’ve faced with your Bose Ultra Open Earbuds and the frustration with the replacement process. This isn’t the experience we want for our customers. It’s disappointing to hear about the right earbud’s performance, and we understand how inconvenient the wait for a replacement can be. If you have any further concerns or need assistance with updates on your replacement, please don’t hesitate to reach out.
Kind Regards
Eric V. - Customer Support
Kind Regards
Eric V. - Customer Support
Written by a customer while visiting bose.com