Customer reviews from bose.com
Bose - Refurbished Excellent - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Average customer rating
4.4
(4,220 Reviews)
Rating breakdown 4,220 reviews
5 Stars
2,741
4 Stars
768
3 Stars
380
2 Stars
176
1 Star
155
Customer Reviews for Bose - Refurbished Excellent - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Customer Rating
3
From Excited to currently disappointed
on December 18, 2024
Posted by: Pdog61
Gender:Male
Length of ownership:1 week
I received my Earbuds about a week ago and was very excited because well they are Bose. I haven't purchased new earbuds in several years so I thought I've earned a new set. I must say I am disappointed with the volume level of the buds (they just don't seem to get loud enough) for my taste. The quality itself seems good. I admit I haven't explored the full features yet but if I can't change or improve this I may end up returning them.
Response from bose.comBy Global Customer Service, January 16, 2025
Hi there, I'm sorry to hear of your disappointment with the volume of your Ultra Open Earbuds, although you do like their build quality.
When worn correctly, these buds will direct rich-quality sound into your ears. To make sure yours are being worn correctly, try the tips in the following article:
https://support.bose.com/s/article/ult-headphoneopn-wearing-and-adjusting-your-earbuds---ka08c000001brkkaai?language=en_US
Another thing to make sure of is that the volume in your connected mobile device (if separate) is turned up sufficiently. Our support team will be here to assist too, if issues with overall product volume persist:
https://support.bose.com/s/get-help-landing-page?language=en_US
Warm regards
Fiona M. - Bose Customer Support
When worn correctly, these buds will direct rich-quality sound into your ears. To make sure yours are being worn correctly, try the tips in the following article:
https://support.bose.com/s/article/ult-headphoneopn-wearing-and-adjusting-your-earbuds---ka08c000001brkkaai?language=en_US
Another thing to make sure of is that the volume in your connected mobile device (if separate) is turned up sufficiently. Our support team will be here to assist too, if issues with overall product volume persist:
https://support.bose.com/s/get-help-landing-page?language=en_US
Warm regards
Fiona M. - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
AWESOME BUDS
on December 17, 2024
Posted by: Buddy
Gender:Female
Length of ownership:3 months
I bought my open earbuds last month and throughly enjoy them. I'm learning myself how to work them, but loving them while I learn.
Written by a customer while visiting bose.com
Customer Rating
3
Very nice and comfortable but improvements needed.
on December 17, 2024
Posted by: MelM
Gender:Female
Length of ownership:1 month
I bought them a month ago to use at work with Microsoft Teams. They connect easily but the connection sporadically disconnects and the battery life does not get me through my 10 hour work day. Even though they are connected to my laptop I do not get ping notification when the come through. No audio notification received.
Response from bose.comBy Customer support, December 20, 2024
Hello Mel, I am glad to hear that you are enjoying the Ultra Open earbuds and the comfort they provide. The battery life will vary depending on the settings enabled. With the immersive audio Off, you'll get 7 hours, with the immersive audio On: 4 hours. And with immersive audio AND auto volume On: 3 Hours.
Regarding your disconnection issue, we do have troubleshooting suggestions that can help: https://bose.life/3BJSK72. We also have troubleshooting for no audio issues as well: https://bose.life/3P7FNY8.
Should you need additional support, please contact our technical support team who will be happy to assist you. You can find their contact information here: https://bose.life/3rykPZR.
Liam - Customer support
Regarding your disconnection issue, we do have troubleshooting suggestions that can help: https://bose.life/3BJSK72. We also have troubleshooting for no audio issues as well: https://bose.life/3P7FNY8.
Should you need additional support, please contact our technical support team who will be happy to assist you. You can find their contact information here: https://bose.life/3rykPZR.
Liam - Customer support
Written by a customer while visiting bose.com
Customer Rating
5
Worth it!!
on December 17, 2024
Posted by: Ellie
Gender:Female
Length of ownership:1 month
Very comfortable to wear easy to put on and they stay put. Would definitely recommend!
Written by a customer while visiting bose.com
Customer Rating
4
Sound is awesome but I hear a crackle on one side
on December 16, 2024
Posted by: Turtle
Gender:Male
Length of ownership:1 month
I purchased this as I just retired a couple months ago as a gift for myself
Written by a customer while visiting bose.com
Customer Rating
5
Just what I needed
on December 16, 2024
Posted by: Eric8235
Gender:Male
Length of ownership:1 month
These are perfect for the gym and for listening to books while out for a walk. Really comfortable, secure, and they don’t interfere with my glasses. Sound quality is excellent.
Written by a customer while visiting bose.com
Customer Rating
5
So far it’s the best.
on December 16, 2024
Posted by: dOrsay08
Gender:Female
Length of ownership:1 month
I bought one for me and one for a Christmas present. So far I am loving these open ultra earbuds. Besides the music, I am able to hear noises outside too. Very safe and comfortable. The earbuds stay safely attached to your ear and don’t fall off when I sprint during my walk. Battery life is long too so I don’t constantly have to recharge them. Excellent product.
Written by a customer while visiting bose.com
Customer Rating
3
The music sounds good though
on December 16, 2024
Posted by: Niña
Gender:Female
Length of ownership:1 month
I have them for about 3 weeks now and the battery doesn’t last long and when I take calls the other person tells me I sound choppy
Response from bose.comBy Global Customer Service, December 17, 2024
I'm glad you like listening to music on your Ultra Open Earbuds, Nina! The battery will last for 7 hours with Immersive Audio off, for 4 hours with it on, and for 3 hours with Immersive Audio and Auto Volume on. As for phone calls, make sure you're running the latest firmware for your earbuds; firmware version 4.0.22 was released to improve the customer's call experience. If issues persist beyond updating the firmware, our support team will be happy to assist as well: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Bose Customer Support
Written by a customer while visiting bose.com