Customer reviews from bose.com
Bose - Refurbished Excellent - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Average customer rating
4.4
(4,220 Reviews)
Rating breakdown 4,220 reviews
5 Stars
2,741
4 Stars
768
3 Stars
380
2 Stars
176
1 Star
155
Customer Reviews for Bose - Refurbished Excellent - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Customer Rating
5
Fit my small ears perfectly
on January 14, 2025
Posted by: Good Quality
I bought these a few months ago and I am happy with my purchase.
Written by a customer while visiting bose.com
Customer Rating
1
Defective Bose Ultra Open Earbuds Case
on January 14, 2025
Posted by: JT1
Length of ownership:1 month
I purchased the Bose Ultra Open earbubs for my wife as a surprise Christmas gift. The only problem that she had with them is that the case that it came in didn't say closed, even with the Bose protective case. She used them the day after Christmas and while she was walking, the case was open and that is when she realized that the case was defectived. I called Boses and they said that there was nothing that they could do because they were lost. I explained to Boses rep that the case was defective and didn't stay closed after the first use. I bought my wife another pair after talking to Bose and they work fine. I called back again and THEN they said that could give me a 50% discount after I purchased the second pair and would refund me the 50%.
Response from bose.comBy Bose, Customer Service, January 16, 2025
Hello I am glad to hear that you were able to get a replacement case. The technical support team will always be available to assist and resolve any issues you may have. Should you need any additional support, please contact the team who will be happy to assist you further. You can find their contact information here: https://bose.life/3rykPZR.
Liam - Customer support
Liam - Customer support
Written by a customer while visiting bose.com
Customer Rating
5
Immersion mode ! Best sound !
on January 14, 2025
Posted by: Bix52
Outstanding ! Best earbuds I’ve had ! Great buds !
Written by a customer while visiting bose.com
Customer Rating
2
Comfortable, stylish, junk for phone calls.
on January 13, 2025
Posted by: Weezee
I love and hate these! I love that I don't get SWAMP EAR since they have an open design. I love the way they last all day and are completely comfortable. I love that I can listen to my book, radio or music while going about my daily chores or shopping without being disconnected from those around me. I HATE their interface with phone calls, they are terrible with iPhones. I hate the fact that they don't read out texts like my PowerBeats Pro, which I love, except that they are in the ear. I bought two pair (me and my nephew) and we are still deciding whether or not to keep them.
Written by a customer while visiting bose.com
Customer Rating
4
AWESOME for MUSIC!
on January 13, 2025
Posted by: GGCTexas
Gender:Male
Length of ownership:6 months
Bose Ultra Open Earbuds are awesome for listening to music or any sounds (podcasts, etc.) as you'd expect. The design of these earbuds is amazing. With the open design, you hear everything going on around you, and the they're exceptionally secure on the ear. The earbuds look great on the ear. The disappointment remains the sound quality to the person on the other end of the line when you're on the phone with these earbuds. For earbuds at this price, I expect perfection. This is not my first pair; I have the original Smoky White pair, but I ordered the latest addition in color (Sunset Iridescent) not only because they look nice, but to see if there had been any improvement in the microphone quality for calls. Unfortunately I'm getting the same responses when on calls: 1.) I can't hear you. 2.) WHERE ARE YOU? You sound like you're in a cave. 3.) I can't understand you; your voice is dropping in and out. It would be so helpful if Bose could either do a software update to help or offer pointers for HOW TO GET THE BEST RESULT from these earbuds when you're on the phone. One discovery when on the phone, it seems the listener on the other end hears me better if I intentionally speak more softly or do NOT speak as loudly as my regular speaking volume. If this is true, that would be a good detail to communicate.
Written by a customer while visiting bose.com
Customer Rating
5
Excellent Ear Buds!
on January 13, 2025
Posted by: fsubuzzy
Gender:Male
Length of ownership:1 week
I bought these a few weeks ago, I love them! They are pretty easy to control and they have great sound.
*The only thing I could think of that would make them even better would be to put a small strip of padding on the
Inside of the buds that would wrap around the ear to pad between the ear and the portion of the Earbud that
Grips the ear. It gets a bit sore after while because you don’t want to take them off.
*The only thing I could think of that would make them even better would be to put a small strip of padding on the
Inside of the buds that would wrap around the ear to pad between the ear and the portion of the Earbud that
Grips the ear. It gets a bit sore after while because you don’t want to take them off.
Written by a customer while visiting bose.com
Customer Rating
3
Light weight & good for music!
on January 12, 2025
Posted by: Kamal
Gender:Male
Length of ownership:1 month
I have been using the open earbuds for few weeks now. These are really great for a active lifestyle, running, hiking or in the gym. I have used them while shopping and in the malls. I really like it how they stay in place and are light weight so the ears do not feel fatigued. Also while listening to music one can hear around the surroundings, which is helpful. The bass/volume on the music is good but not at the same level as Bose's in ear buds that I also use. I would think this is expected, because the speakers are clipped outside the ears and one would hear the music accordingly ( instead of the ear phones inside the ear ). The only con, for which I am unable to rate this higher is the call quality. Even with cranking up the volume all the way cannot hear what the other person is saying! For anyone using ear buds often for calls it would be a challenge. Maybe I have not found the right setting or maybe there may be some future firmware update to hopefully improve this.
Response from bose.comBy Bose, Customer Service, January 16, 2025
Hello I am glad to hear that you are enjoying the comfort and sound quality of the Ultra Open earbuds. We have troubleshooting suggestions that can help with call quality. You can view these on our support website here: https://bose.life/49K1nLA.
Should you need additional support, please contact our technical support team who will be happy to assist you. You can find their contact information here: https://bose.life/3rykPZR.
Liam - Customer support
Should you need additional support, please contact our technical support team who will be happy to assist you. You can find their contact information here: https://bose.life/3rykPZR.
Liam - Customer support
Written by a customer while visiting bose.com
Customer Rating
2
Not so good
on January 12, 2025
Posted by: Nine
Gender:Male
Length of ownership:1 week
Good sound quality is very good clear rich bass..easy to set up…easy to wear..and it’s there all day long..not easy to fall off.. Great 👍
Bad.when I’m called all the answers .said the same is POOR from me it’s hard to hear 👂
I’m Bose customer about 20 years..maybe it’s to long time to try something else..
Bad.when I’m called all the answers .said the same is POOR from me it’s hard to hear 👂
I’m Bose customer about 20 years..maybe it’s to long time to try something else..
Response from bose.comBy Bose, Customer Service, January 16, 2025
Hello and thank you for your review!
We are glad to hear you are enjoying the rich bass and great sound quality of the Ultra open earbuds.
If you are having a difficult time being heard, please make sure these are being worn properly, as proper fit is important for mic and audio quality.
Here is a guide on making sure you get the most out of these https://bose.life/40AEQxR
If you run into any issues, please reach out to support and we’ll be happy to help!
https://bose.life/globalsupport
Thanks
Jack - Bose Customer Support
We are glad to hear you are enjoying the rich bass and great sound quality of the Ultra open earbuds.
If you are having a difficult time being heard, please make sure these are being worn properly, as proper fit is important for mic and audio quality.
Here is a guide on making sure you get the most out of these https://bose.life/40AEQxR
If you run into any issues, please reach out to support and we’ll be happy to help!
https://bose.life/globalsupport
Thanks
Jack - Bose Customer Support
Written by a customer while visiting bose.com