Customer reviews from bose.com
Bose - Refurbished Excellent - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Average customer rating
4.4
(4,210 Reviews)
Rating breakdown 4,210 reviews
5 Stars
2,735
4 Stars
767
3 Stars
378
2 Stars
176
1 Star
154
Customer Reviews for Bose - Refurbished Excellent - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Customer Rating
5
Great product
on April 11, 2026
Posted by: Red
Gender:Male
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] I’ve bought 3 different set os headphones and all three did not disappoint me at all , I recommend everyone to try this awesome product
Written by a customer while visiting bose.com
Customer Rating
3
Nice, but for the price should work better.
on April 11, 2026
Posted by: Jr
Gender:Male
Length of ownership:6 months
[This review was collected as part of a promotion.] I bought these for my Christmas present last November when they were on sale, since than I had to send them back for a replacement. Unfortunately they seem to have the same issue the right side only has connectivity problems but only on starting to use them each day. Last about 5 min. Maybe after a restart they are fine for the rest of the day. Also I can’t use them on phone calls because no one can hear me.
Response from bose.comBy Customer Support, April 14, 2026
Hello Jr. We're really sorry to hear about the difficulties you’ve had with your Bose Ultra Open Earbuds, and we want to assure you this isn’t the experience we want you to have.
The connectivity issue you’re describing with the right earbud may sometimes be related to how it connects to the charging case. Making sure the earbud is fully charged and rebooting the Bluetooth device it’s paired with can often help stabilize the connection.
For call quality, one common factor that can affect microphone performance is the positioning of the earbuds. If they’re not seated correctly, it can impact how clearly your voice is picked up. To help improve this, please check out our guide here: https://bose.life/4cpntF5
We hope these troubleshooting steps help you get the best possible performance from your earbuds. If you continue to experience issues, please don’t hesitate to reach out to our customer support team, who will be happy to assist you further: https://bose.life/contactus We remain committed to resolving your concerns and ensuring you continue to enjoy the Bose experience.
Sophie - Customer Support
The connectivity issue you’re describing with the right earbud may sometimes be related to how it connects to the charging case. Making sure the earbud is fully charged and rebooting the Bluetooth device it’s paired with can often help stabilize the connection.
For call quality, one common factor that can affect microphone performance is the positioning of the earbuds. If they’re not seated correctly, it can impact how clearly your voice is picked up. To help improve this, please check out our guide here: https://bose.life/4cpntF5
We hope these troubleshooting steps help you get the best possible performance from your earbuds. If you continue to experience issues, please don’t hesitate to reach out to our customer support team, who will be happy to assist you further: https://bose.life/contactus We remain committed to resolving your concerns and ensuring you continue to enjoy the Bose experience.
Sophie - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Best headphones
on April 11, 2026
Posted by: emeraldjen
Gender:Female
Length of ownership:3 months
[This review was collected as part of a promotion.] I used these while working out and also at work. I love them and can have it in and people can hear me if I am talking. I love these headphones and it doesn't hurt my ears at all.
Written by a customer while visiting bose.com
Customer Rating
5
Great buy!
on April 11, 2026
Posted by: Jess26
Gender:Female
Length of ownership:3 months
[This review was collected as part of a promotion.] I love my Bose. I got them refurbished but you can not tell at all. They are perfect. I love that I can hear what’s around me when needed but it still sounds great. I was worried that the design would affect to sound quality but it does not. They are also the most comfortable headphones I’ve had. Would recommend.
Written by a customer while visiting bose.com
Customer Rating
5
Comfortable. Aesthetic. Bass
on April 11, 2026
Posted by: F
[This review was collected as part of a promotion.] It's been quite a few months since I've used this, and honestly, it is the best investment I've ever had. Such good bass when I need it. When I need to be aware of my surroundings, it's got me too. It's so comfortable sometimes I forget I even have it on! It goes on the straps of my mask, too, and that's barely even noticeable also! I love just getting it out of my pocket. Taking out the buds. Slipping them on my ears is so easy. I can hear each individual beat of the music, and I love that! Such an aesthetically pleasing look. I stare at it any chance I get. I recommend this for all my friends and family and the person who's reading this review, too!
Written by a customer while visiting bose.com
Customer Rating
4
Almost there with these open ear buds
on April 11, 2026
Posted by: Ben2
Gender:Male
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] I like them allot because I listen to music and can hear all my calls and messages while at my son’s soccer games. They don’t like to stay on my ears all all the time.
Written by a customer while visiting bose.com
Customer Rating
5
Great earbuds
on April 11, 2026
Posted by: Ashley2901
Gender:Female
Length of ownership:3 months
[This review was collected as part of a promotion.] Bought these right after Christmas! Love them! All other earbuds fall out of my ears and after a while hurt my ears. These stay in place no matter what task you are doing! Would recommend these to my friends and family for sure!
Written by a customer while visiting bose.com
Customer Rating
4
Comfortable phone earbuds
on April 11, 2026
Posted by: BEGII
Gender:Male
Length of ownership:3 months
[This review was collected as part of a promotion.] Nice earbuds I just wish they were noise canceling
Written by a customer while visiting bose.com