Customer reviews from bose.com
Bose - Refurbished Excellent - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Average customer rating
4.4
(4,219 Reviews)
Rating breakdown 4,219 reviews
5 Stars
2,740
4 Stars
768
3 Stars
380
2 Stars
176
1 Star
155
Customer Reviews for Bose - Refurbished Excellent - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Customer Rating
3
Could be better
on March 4, 2025
Posted by: reddhead34
Gender:Female
Length of ownership:3 months
[This review was collected as part of a promotion.] I got these for Christmas but they are not made for smaller ears! They have a great sound if I keep them in place by hand but defeats the purpose!
Response from bose.comBy Bose, Customer Support, March 7, 2025
Hello,
I am happy to hear that you love the sound of your Ultra Open Earbuds.
To make sure you are correctly wearing them, please check our fit guide: https://bose.life/4dFT2cl
For further assistance, you can always contact us: https://bose.life/3rykPZR
Best regards,
Lau - Customer Support
I am happy to hear that you love the sound of your Ultra Open Earbuds.
To make sure you are correctly wearing them, please check our fit guide: https://bose.life/4dFT2cl
For further assistance, you can always contact us: https://bose.life/3rykPZR
Best regards,
Lau - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Should have bought these a long time ago
on March 4, 2025
Posted by: Steve42
Gender:Male
Length of ownership:1 month
[This review was collected as part of a promotion.] I’m so glad I bought these. I hesitated for a long time because I have older Bose earbuds that still work really well, but these are a significant upgrade. The immersive sound feature makes the audio sound excellent and life-like. They are much more comfortable than the in-ear buds.
Written by a customer while visiting bose.com
Customer Rating
5
Sounds great
on March 4, 2025
Posted by: Jen394
Gender:Female
Length of ownership:3 months
[This review was collected as part of a promotion.] I’ve had these for a couple of months now and they work great, The sound is good and they stay charged for a long while. Love them!
Written by a customer while visiting bose.com
Customer Rating
5
Open Ear Buds stay put when you are active
on March 4, 2025
Posted by: PeteNY
Gender:Male
Length of ownership:6 months
[This review was collected as part of a promotion.] I purchased the open ear buds about 4 months ago and use them daily.
They are great to use when exercising at the gym, are comfortable and do not fall off the ears like conventional ear buds.
Great sound, easy to use, a quality product, that I highly recommend.
They are great to use when exercising at the gym, are comfortable and do not fall off the ears like conventional ear buds.
Great sound, easy to use, a quality product, that I highly recommend.
Written by a customer while visiting bose.com
Customer Rating
5
Comfortable sound quality and awareness
on March 4, 2025
Posted by: coachvh
Gender:Male
Length of ownership:3 months
[This review was collected as part of a promotion.] I absolutely love my open earbuds! I don’t even notice they are in my ears when I’m working out. I can run for miles without a hint of them falling out. And the sound quality is still quite good. The awareness of my surroundings without sacrificing too much sound quality has made me feel safer whole running outside.
Written by a customer while visiting bose.com
Customer Rating
5
Here’s an ear full!!
on March 4, 2025
Posted by: Butch
Gender:Male
Length of ownership:1 month
[This review was collected as part of a promotion.] I bought these last month and I’m very pleased with the design!!
Written by a customer while visiting bose.com
Customer Rating
5
Comfortable and high fidelity
on March 4, 2025
Posted by: Peter39
Gender:Male
Length of ownership:3 months
[This review was collected as part of a promotion.] I do a lot of walking and the open ear buds are fantastic. They are very comfortable, and the sound quality is incredible. I can listen to music and also hear everything going on around me, and don't have to have anything sticking in my ear. I highly recommend this product. The Bose quality sound really comes through.
Written by a customer while visiting bose.com
Customer Rating
1
Horrible quality
on March 4, 2025
Posted by: Alkaco
Length of ownership:6 months
[This review was collected as part of a promotion.] Love design. Great for listening to music! Now, the quality of phone calls is HORRIBLE! I can hear perfectly but the individual I am calling informs that they have a difficult time hearing me. Voice sounds as though I am in a Tunnel. So, I asked my husband to call me using my earbuds, guess what I could not hear him.Quality of calls is far less then poor. Sadly this is a replacement, problems haven’t changed. So sad. What happened to Bose quality? Zero stars!
Response from bose.comBy Bose, Customer Support, March 7, 2025
Hello, thanks for leaving your thoughts of the Ultra Open Earbuds. It's great to hear you were impressed by the design and sound reproduction of the buds for music, but I'm sorry to learn you had problems with phone calls. Some key things I'd recommend checking if this happens are that you're still within close Bluetooth range of your smartphone, and that your bud is correctly inserted in the ear. Improper fit can result in the microphone not being pointed toward your mouth, which may result in poorer quality calls/external sounds being picked up instead of your voice.
If you need any support, do not hesitate to reach out. We'll be happy to help. https://bose.life/3ET4mCs
Jeff - Customer Support
If you need any support, do not hesitate to reach out. We'll be happy to help. https://bose.life/3ET4mCs
Jeff - Customer Support
Written by a customer while visiting bose.com