[This review was collected as part of a promotion.] I bought these an about 45 days ago to use as my primary Bluetooth headset for work but they quickly became my go to for both work and working out. Being able to be fully aware of my surroundings during both work from home meetings and during long runs has proven to be invaluable. The sound quality was beyond what I was expecting. Part of my daily run route is along a busy road and I expected traffic noise to impede my ability to hear what was playing through my ultra open but I was surprised when I could hear podcasts and music just as clearly as in ear ear buds. I’ve since recommended them to my brother, my mom and my best friend, all who have purchased and also have rave reviews.
[This review was collected as part of a promotion.] While I loved the sound quality, I had to return these. I guess the part of my ear that they go around was too big because it hurt after 10 minutes of wear. I spent a week trying to make them comfortable but no luck. I replaced them with another Bose product.
Response from bose.comBy Customer Support, June 2, 2025
Thanks for your review. We are glad to know you are a fan of Bose sound. Kindly, reach out to our customer service team for further assistance here: https://support.bose.com/s/get-help-landing-page?language=en_US
[This review was collected as part of a promotion.] These are the most amazing earbuds I have ever used! No only do they look very stylish, but they also do not hurt my ears. I also love that I can hear my surroundings so they are great for runs or casual wear when you still want to be able to talk to others. I ended up buying myself a pair, my husband a pair, my daughter a pair, and my daughter’s boyfriend a pair. They’re great!
[This review was collected as part of a promotion.] I love the ear buds. I forget that I have them most of the time. They are comfortable and when talking on the phone my voice can be heard. The only issue I have is trying to turn the volume and fast forwarding when listening to music. The buttons are confusing to use.
[This review was collected as part of a promotion.] So far no good. Sound is great but talking to someone on phone from these, everyone says can you hear me.
Response from bose.comBy Customer Support, June 2, 2025
Thanks for your review. We are glad to know you are a fan of Bose sound. If you lose audio from your Bose product while using it to make calls, kindly follow these troubleshooting steps here: https://www.bose.co.uk/en_gb/support/troubleshooting/articles/productCode/ULT-HEADPHONEOPN/troubleshooting.html?category=Sound
Alternatively, reach out to our customer service team for further assistance here: https://support.bose.com/s/get-help-landing-page?language=en_US