Customer reviews from bose.com
Bose - Refurbished Excellent - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Average customer rating
4.4
(4,218 Reviews)
Rating breakdown 4,218 reviews
5 Stars
2,739
4 Stars
768
3 Stars
380
2 Stars
176
1 Star
155
Customer Reviews for Bose - Refurbished Excellent - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Customer Rating
2
Software is terrible
on June 9, 2025
Posted by: Sad
Gender:Male
Length of ownership:1 year or longer
Hardware is great comfy and great sound. Problem is the software. It acts wonky at best. Pickup no sound on calls until they go back in the case. Stops playing. Music until it is repaired to the device. Fire that whole department
Response from bose.comBy Customer Support, June 9, 2025
Hello and thank you for your review, We are glad to hear you find the Ultra Open earbuds comfortable!
If you are still experiencing issues with your earbuds here are a few steps to try.
https://support.bose.com/s/article/ult-headphoneopn-resetting-your-product---ka08c000001bufcaaa?language=en_US
If you run into any issues, please reach out to support and we’ll be happy to help!
https://bose.life/globalsupport
Thanks
Jack - Bose Customer Support
If you are still experiencing issues with your earbuds here are a few steps to try.
https://support.bose.com/s/article/ult-headphoneopn-resetting-your-product---ka08c000001bufcaaa?language=en_US
If you run into any issues, please reach out to support and we’ll be happy to help!
https://bose.life/globalsupport
Thanks
Jack - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great comfort.
on June 9, 2025
Posted by: Brant
Gender:Male
Length of ownership:1 month
[This review was collected as part of a promotion.] I bought these a month ago. So far they are great. Good for the office and running. And I don’t get ear fatigue from these.
Written by a customer while visiting bose.com
Customer Rating
5
They have great sound quality and fit perfectly.
on June 9, 2025
Posted by: Thatsme20
Gender:Male
Length of ownership:1 month
[This review was collected as part of a promotion.] These open earbuds are hands down the best earbuds i have ever owned.
Written by a customer while visiting bose.com
Customer Rating
5
Great item but room for improvement
on June 8, 2025
Posted by: JM
[This review was collected as part of a promotion.] I have had to exchange my open earbuds because one of the earbuds couldn’t charge. I love them so much specifically for exercise, however, when sweat gets in the charging metallic circles, they tend to rust out which tends to make connection difficult. Engineers should optimize the charging aspect of it
Written by a customer while visiting bose.com
Customer Rating
5
Great quality
on June 8, 2025
Posted by: Tazzdogg13
Gender:Male
Length of ownership:1 month
[This review was collected as part of a promotion.] I bought these just over a month ago and I am enjoin the ease and comfort. The sound quality is amazing for over the ear.
Written by a customer while visiting bose.com
Customer Rating
5
Awesome Ear Buds!
on June 8, 2025
Posted by: Selamin315
Gender:Male
Length of ownership:1 month
They sound great! I'm still getting used to how the operate. And the color Blue looks cool!
Written by a customer while visiting bose.com
Customer Rating
5
Perfect without blocking hearing.
on June 8, 2025
Posted by: CA Rider
Gender:Male
Length of ownership:6 months
[This review was collected as part of a promotion.] These are perfect for what I need. Light, easy to put on, secure on my ear and I can hear my surroundings. Between work calls and cycling they are all I need.
Written by a customer while visiting bose.com
Customer Rating
3
Having trouble
on June 8, 2025
Posted by: Jerry Don
[This review was collected as part of a promotion.] I really like my earbuds. I was having a little bit of issue with phone calls on people hearing me. I've also having a problem with the right earbud. It is not charging now.I'd like to know what I need to do with it
Response from bose.comBy Customer Support, June 8, 2025
Thanks for sharing your experience, we’re glad to hear you’re enjoying the earbuds overall, though we're sorry you're running into issues with the right earbud and call quality. That’s definitely not how things should be working. Our support team would be happy to walk you through some troubleshooting or next steps, especially for the charging issue. For assistance, you can reach out to our support team directly via: https://bose.life/globalsupport.
Kind Regards,
Eric V. - Customer Support
Kind Regards,
Eric V. - Customer Support
Written by a customer while visiting bose.com