Iam petite at just 5.2 and find this bag extremely uncomfortable. The straps have very poor padding and are very poky at my shoulders especially when the bag is heavy. The weight balance is a little better with the sternum straps. The bags lower end sits quite awkwardly below my coccyx and with regard to this issue I feel it was my fault and I should have been more aware about the dimensions. I have no complaints at all regarding the quality looks and built of the bag.
I bought this a few weeks ago, and I am already very happy that I made the right choice for a compact back pack. It's very versatile and can be used for several purposes: carry on, short/long holiday, work etc. After sales service was ver responsive and excellent!
As someone who is a minimalist and wanted a one-bag kind of setup, this truly is that bag. The only downsides for me are the zipper pockets inside the bag are not very functional and the laptop compartment runs a bit deep for my liking. All in all, though, I am beyond happy with this purchase!