Customer reviews from samsonite.com
American Tourister - Star Wars 23" Spinner - White/Blue
Average customer rating
4.9
(43 Reviews)
Rating breakdown 43 reviews
5 Stars
39
4 Stars
2
3 Stars
2
2 Stars
0
1 Star
0
100%of customers recommend this product.
(
42 out of
42)
Customer Reviews for American Tourister - Star Wars 23" Spinner - White/Blue
Customer Rating
5
Lots of compliments
on November 12, 2017
Posted by: Britaz
from Maryland
Bought the 28" C3P0 last year for our vacation trip. People at the airport and concierges loved, laughed, and pointed at my suitcase. Was very easy to identify when coming off of the turnstile. Which is what I was hoping for.
Pros: Easy To Access Items, Easy To Carry, Easy To Identify, Good Capacity, High Quality, Lightweight, Stylish
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
3
Only thing turning is heads now
on October 1, 2017
Posted by: RussW
from Southaven, MS
Loved my Darth suitcase for the past year until the wheel seized up. The one wheel center shaft got so hot that it melted the plastic. Now the wheel rubs against the holder. :( I can still pull it on the two wheels but its spinner days are over.
Pros: Easy To Access Items, Easy To Carry, Easy To Identify, Good Capacity, Lightweight, Stylish
Cons: Poor Quality
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
3
Amazing carry ons - awful customer service
on April 22, 2017
Posted by: AM from VA
from Manassas, VA
We purchased two of these carry on spinners - The BB8 and the R2-D2. Both are adorable, high quality, and surprisingly carry quite a lot. We carried them on a flight back from Orlando and they traveled well and my daughters loved pushing them around. The features are nice in them and the surface seems really sturdy to preserve the graphics so far. However, we had the worst customer service experience ever with American Tourister. We purchased these at a Star Wars convention directly from an American Tourister booth and was told we were given the great convention price of 10% off if we purchased two. When we got back to our hotel and I went online to look at registering them for the warranty, I see that if I had purchased them from the American Tourister website, they were 25% off for 1 and 30% off for 2. I immediately called American Tourister and was told sure, we will credit you the difference, call back on Monday to customer relations. I called that Monday and was told sorry, we can't help you since you didn't buy them off the website. I asked for a manager and was told again, sorry, can't help you. Try sending a letter (yes a letter, no phone number) to headquarters. Then I called the parent company, Samsonite, and was told again, too bad even though I bought them from American Tourister!! I was amazed. Samsonite at least told me to email questions@americantourister.com which I did, no response yet. So, again, love these little bags but really, really disappointed in the customer service. This company does not stand by its prices. I would understand if I had purchased them from a third party vendor, but it was direct from American Tourister. That booth should have just been selling them at the same price as the website to begin with. So disappointing and I am out $60. I would rate the bags 5 stars but took away 2 as American Tourister has not resolved my price questions.
Pros: Easy To Carry, Easy To Identify, Good Capacity, High Quality, Lightweight, Stylish
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
5
Awesome Bag
on April 10, 2017
Posted by: SKW32
from Arizona
We purchased the R2D2 20 inch and Wookie 28 inch bags. The 20 inch R2D2 bag is a Great Carry on bag for business or vacation trips. The 28 inch Wookie bag is great to checkin and survived our airport that always damages our bags. Easily Identified and sturdy.We like them so we are ordering a 20 inch Boba Fett Bag. On Our last trip we watched as our bags sat out in the rain while our plane was "repaired", after many hours when we finally arrived our clothing was surprisingly still dry. We like the newest bag design, with the more coarse finish the graphics are better protected in comparison from the original shiny finish.
Pros: Airplane Carry On Size, Easy To Carry, Easy To Identify, High Quality, Lightweight, Stylish
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Mo Walls
from Miami, FL
Verified Purchase:Yes
My daughter loves her R2D2 suitcase. I got the Darth Vader one because I am her Father.
Pros: Easy To Identify, Stylish
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Ormy
from Woodbridge, VA
Verified Purchase:Yes
Great bag
Pros: Easy To Access Items, Easy To Carry, Good Capacity, Lightweight, Stylish
Cons: Small Capacity
Written by a customer while visiting samsonite.com
Customer Rating
5
Perfect for my 4yr old twin boys for Christmas vacation. TY
on December 21, 2016
Posted by: Dan
from SUTTON Ma
Verified Purchase:Yes
My boys love Star Wars
Pros: Easy To Access Items, Easy To Carry, Easy To Identify, Good Capacity, Lightweight
I would recommend this to a friend!
Response from samsonite.comBy samsonitepwr, samsonitepwr, April 7, 2017
Hi Dan,
Thank you for your feedback! We are delighted to hear that this American Tourister Star Wars 21" Spinner meets the high standards we set for all of our products. We hope that you will consider us for any future purchases.
Thank you for your feedback! We are delighted to hear that this American Tourister Star Wars 21" Spinner meets the high standards we set for all of our products. We hope that you will consider us for any future purchases.
Written by a customer while visiting samsonite.com
Posted by: Carol the explorer
from Sonoma County NY
Verified Purchase:Yes
The design is the great thing!!!!
Pros: Easy To Access Items, Easy To Identify, High Quality, Stylish
I would recommend this to a friend!
Response from samsonite.comBy samsonitepwr, samsonitepwr, April 7, 2017
Hi Carol,
Thank you for your feedback! We are delighted to hear that this American Tourister Star Wars 21" Spinner meets the high standards we set for all of our products. We hope that you will consider us for any future purchases.
Thank you for your feedback! We are delighted to hear that this American Tourister Star Wars 21" Spinner meets the high standards we set for all of our products. We hope that you will consider us for any future purchases.
Written by a customer while visiting samsonite.com