Customer reviews from tcl.com
TCL - 450 Sq. Ft. 10,000 BTU SACC Smart Portable Air Conditioner with Supplemental Heater - White
Average customer rating
4.8
(32 Reviews)
Rating breakdown 32 reviews
5 Stars
27
4 Stars
4
3 Stars
0
2 Stars
0
1 Star
1
97%of customers recommend this product.
(
29 out of
30)
Customer Reviews for TCL - 450 Sq. Ft. 10,000 BTU SACC Smart Portable Air Conditioner with Supplemental Heater - White
Customer Rating
1
14 month old AC dead
on July 19, 2025
Posted by: Hot customer
from Alabama
Do not buy this product I am on the phone with support as I type this. They do not honor warranties even as displayed on their website.
No, I would not recommend this to a friend.
Response from tcl.comBy Alison TCL Customer Support, July 21, 2025
Hi,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your air conditioner. Our air conditioners do come with a 1-year manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. You can visit https://www.tcl.com/us/en/warranty/air-conditioner-warranty for more specific warranty questions. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
TCL Customer Support
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your air conditioner. Our air conditioners do come with a 1-year manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. You can visit https://www.tcl.com/us/en/warranty/air-conditioner-warranty for more specific warranty questions. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
TCL Customer Support
Written by a customer while visiting tcl.com
Customer Rating
5
It's greatful
on July 15, 2024
Posted by: Iloveyou
from Philippines
[This review was collected as part of a promotion.] I bought this month To rating over I want connect j
Response from tcl.comBy Brandon TCL Customer Support, July 15, 2024
Thank you for taking the time to provide your feedback. We hope that you are enjoying your Portable AC thus far! At TCL, we are committed to delivering premium products with world-class customer experience. If you need any assistance, please reach out to us at https://support.tcl.com/contact-us.
Enjoy!
TCL Customer Support
Enjoy!
TCL Customer Support
Written by a customer while visiting tcl.com
Customer Rating
4
Good Performance
on June 21, 2024
Posted by: Western New Yorker
from Canadice, NY
I bought this AC unit just before the heat wave hit the NE. The air conditioner itself performs beautifully, the price was reasonable and delivery was prompt and without incident. It has been running continuously for days, after it initially popped the breaker a couple times. I didn't realize which circuits were connected until they overloaded. However, I gave 4 stars because of the design of the exhaust tube and window adapter plate. My window sill is too deep for the exhaust tube reducer - or the reducer tapers open too wide, too soon and won't allow the plate to easily rest between the sill and the window. The interference isn't a lot, but enough to cause stress to where the reducer keeps popping out of the plate or the plate keeps working itself out of the window. I finally used gorilla tape to keep it all together and keep the plate in the window. I just don't want to deal with the stickiness of old tape when I take it all apart. also, if the weather cools enough before the season is over, I can't simply pull it out of the window. To me, a better solution would be to have a wider plate so that the tube reducer can fit more easily in windows with deeper sills. Even an additional 2" for the plate height would be an improvement.
I would recommend this to a friend!
Response from tcl.comBy Brandon TCL Customer Support, June 21, 2024
Thank you for taking the time to provide your thoughtful feedback. We are happy to hear that you are enjoying your Smart Portable Air Conditioner thus far. We are always looking for ways to improve, and your feedback is greatly appreciated. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with.
Best,
TCL Customer Support
Best,
TCL Customer Support
Written by a customer while visiting tcl.com
Customer Rating
5
Today I will be reviewing the TLC with 10,000 Watt
on June 14, 2024
Posted by: Sugga
[This review was collected as part of a promotion.] I brought this a few weeks ago and it is an amazing and the most useful items I have brought in a while thanks to my new portable AC and heater
I would recommend this to a friend!
Response from tcl.comBy Brandon TCL Customer Support, June 14, 2024
Hi Sugga,
Thank you very much for your thoughtful review. We are thrilled to hear you are happy with your AC thus far. Our AC's are designed to help you beat the heat without a central cooling system. We hope you stay comfortable with the help of your new TCL AC!
Best,
TCL Customer Support
Thank you very much for your thoughtful review. We are thrilled to hear you are happy with your AC thus far. Our AC's are designed to help you beat the heat without a central cooling system. We hope you stay comfortable with the help of your new TCL AC!
Best,
TCL Customer Support
Written by a customer while visiting tcl.com
Customer Rating
5
Powerful Cooling, Smart Features – Worthwhile Buy
on May 2, 2024
Posted by: jpcastroni
from Los Angeles
[This review was collected as part of a promotion.] This TCL portable AC has saved me this summer! It cools my bedroom fast, and the heating function is surprisingly good too. Love the smart features – controlling it from my phone or with Alexa is so convenient. Setup was easy, but it is a bit heavy. It can get a little noisy on the highest setting, but overall, it's a great investment for year-round comfort.
I would recommend this to a friend!
Response from tcl.comBy Brandon TCL Customer Support, May 7, 2024
Thank you very much for your thoughtful review. We are thrilled to hear you are happy with your AC thus far. Our AC's are designed to help you beat the heat without a central cooling system. We hope you stay comfortable with the help of your new TCL AC!
Best,
TCL Customer Support
Best,
TCL Customer Support
Written by a customer while visiting tcl.com
Customer Rating
5
Great product
on April 11, 2024
Posted by: Harleygrove
from Gulfport MS
[This review was collected as part of a promotion.] This works fantastic and is super convenient I definitely recommend it
I would recommend this to a friend!
Response from tcl.comBy Brandon TCL Customer Support, April 11, 2024
Thank you very much for your thoughtful review. We are thrilled to hear you are happy with your AC thus far. Our AC's are designed to help you beat the heat without a central cooling system. We hope you stay comfortable with the help of your new TCL AC!
Best,
TCL Customer Support
Best,
TCL Customer Support
Written by a customer while visiting tcl.com
Customer Rating
5
Seasons of Minnesota
on April 6, 2024
Posted by: Jeremiah Hedberg
from Apple Valley, Mn
[This review was collected as part of a promotion.] Id love to have one for every room in the house during the seasons of Minnesota.
I would recommend this to a friend!
Response from tcl.comBy Brandon TCL Customer Support, April 8, 2024
Thank you very much for your thoughtful review. We are thrilled to hear you are happy with your AC thus far. Our AC's are designed to help you beat the heat without a central cooling system. We hope you stay comfortable with the help of your new TCL AC!
Best,
TCL Customer Support
Best,
TCL Customer Support
Written by a customer while visiting tcl.com
Customer Rating
5
As adjustable heat an cold
on January 6, 2024
Posted by: Bodnar420
from Sandusky ohio
[This review was collected as part of a promotion.] I bought mine a couple months ago my campers warm as ever
I would recommend this to a friend!
Response from tcl.comBy Brandon TCL Customer Support, January 9, 2024
Thank you very much for your thoughtful review. We are thrilled to hear you are happy with your smart portable AC thus far. Our AC's are designed to help you stay comfortable weather you need cooling or heating. We hope your space stays warm with the help of your new TCL AC!
Best,
TCL Customer Support
Best,
TCL Customer Support
Written by a customer while visiting tcl.com