POOR CARBONATIO. WATER GOES FLAT ALMOST IMMEDIATEDDLY. I WANT A REFUND.
Response from sodastream.comBy Alex, Customer Care, June 1, 2021
Hi Richard! I'm very sorry to hear you are dissatisfied with our product. Please feel free to reach out to our customer care line and they would be happy to troubleshoot this with you, Monday-Friday 9 AM-7 PM at 1-800-763-2258. You can also find valuable information on carbonation best practices on our support site here: https://support.sodastream.com/hc/en-us.
The soda has an aftertaste I cannot get used to, it is also made with Splenda which I cannot drink. I wish you would also make a plain sugar version, some of us do not do well with sugar substitutes. For me, it was a waste of money.
Response from sodastream.comBy Alex, Customer Care, June 1, 2021
Hi Laura! Thank you for the feedback. We're sorry to hear you were dissatisfied with our product. Luckily, all of our classic (non-diet) flavors are made with real sugar! We hope you will try those out and let us know what you think!
Beats the heck out of the guilt of all that plastic or glass bottles going to the recycling plants (if they ever make it that far!). Also reduces the expense! A spare gas canister costs about a quarter or less than what an equivalent amount of my favorite San Pellegrino bottled mineral water--plus I get to control the level of fizz! Indulge daily and guilt free!
As the title says this product is very easy to use. Just fill bottle click into place and fizz. The only downside is I am using more fizzy water so I am always making it.
A friend had this and I liked it. However this model is much lighter duty and without metal support stand. Cheaper feel and harder to use.
Response from sodastream.comBy Alex, Customer Care, June 1, 2021
Hi John! I'm very sorry to hear you are dissatisfied with this product. Please consider one of our other machines, which may be more what you are looking for! Our full selection of machines can be found here: https://sodastream.com/collections/sparkling-water-makers We appreciate your feedback!
On my second Fizzi after the first one was deemed defective. Still, simply cannot get sufficient carbonation in larger bottles even after 10+ pumps. Smaller bottles work OK. Disappointed that product does not work as advertised.
Response from sodastream.comBy Alex, Customer Care, June 1, 2021
Hi Samuel! I'm very sorry to hear you are dissatisfied with our product. Please feel free to reach out to our customer care line to troubleshoot this with you, Monday-Friday 9 AM-7 PM at 1-800-763-2258. You can also find valuable information, including videos, on our support site: https://support.sodastream.com/hc/en-us