We had an older soda stream design that we borrowed from a friend (not sure the model, but it has the twist in for bottles and a louder “buzz” when carbonated). I miss the old design. Ever since we got the Fizzi it has been a huge headache. I love the concept of the soda stream but the the design is terrible. At least 4x a week the water will squirt out of top when trying to carbonate the water. It makes a huge mess and just makes me mad and annoyed. Also if someone was hard of hearing the new “buzz” when carbonated would be SO hard to hear. We didn’t have any of these problems with the old version.
Response from sodastream.comBy Alex, Customer Care, July 7, 2021
Hi there! I'm very sorry to hear you are having this issue with our product. Please feel free to reach out to our customer care line to resolve this, or for any questions or concerns, Monday-Friday 9 AM-7 PM at 1-800-763-2258.
Disappointed with the purchase. Carbonation doesn't last and needs more then 5 pumps
Response from sodastream.comBy Alex, Customer Care, July 7, 2021
Hi there! I'm very sorry to hear you were dissatisfied with our product. Thank you for the feedback, and we hope you continue to try out more of our flavors in the future!
I’ve had a soda stream since it’s debut. When it finally died I got a new one. But this one is nowhere near as good as the original. First it’s cheaply made with flimsy plastic. Second, the original model had a simpler way to instill bubbles. Press once and watch light indicators to tell the level of carbonation. With this new one I have to pump several times and then do it over and over to achieve the level of carbonation I want, and even then there’s not much fizz. And third, the bottle doesn’t always fit tightly resulting in water going everywhere. If I had known these new models were so bad i wouldn’t have bought it.
Response from sodastream.comBy Alex, Customer Care, July 7, 2021
Hi there! I'm very sorry to hear you were dissatisfied with our product. Thank you for the feedback, and we hope you continue to try out more of our flavors in the future!
Am filling Easter too indistinguishable line. If I try to carbonate the water overflows out of bottle. The water is barely carbonated.
Response from sodastream.comBy Alex, Customer Care, March 17, 2022
Hi there! I'm very sorry to hear you are dissatisfied with our product. It seems like you may need some help getting the hang of our machine - no worries, it can be a bit of a learning curve! Please feel free to reach out to our customer care line to troubleshoot this, or for any questions or concerns, Monday-Friday 9 AM-7 PM at 1-800-763-2258.
Works as advertised for the most part. My carbonation amount is hit and miss even though I think I am controlling for the variables. I hope to reach a more consistent output after a few more weeks of use.
I’ve tried everything from super cold water to any other recommendation and at best it’s barely bubbly. Super disappointed by this product
Response from sodastream.comBy Alex, Customer Care, July 13, 2021
Hi there! I'm very sorry to hear you are dissatisfied with our product. Please feel free to reach out to our customer care line to troubleshoot this, or for any questions or concerns, Monday-Friday 9 AM-7 PM at 1-800-763-2258.