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SodaStream Fizzi
on September 11, 2021
Posted by: Jean N.
This is being returned due to the fact that it does not carbonate water as promised. After calling your customer service and following explicit instructions, it still doesn't work. What a disappointment!
Response from sodastream.comBy Alex, Customer Care, September 13, 2021
Hi there! I'm very sorry to hear you are dissatisfied with our product. It seems like you may need some help getting the hang of our machine - no worries, it can be a bit of a learning curve! Please feel free to reach out via email or social media for any further help.
As a household, we were drinking several cases of seltzer a week which led to cans needing to be recycled and taking up lots of room in the refrigerator. The Fizzi makes a seltzer that's bubbly and tastes great! I'm hoping for cheaper unsweetened flavor additives in the future, but lime and lemon juice also work just fine.
Soda stream is great and I had high hopes until I found out the the cartridge of CO2 only lasted about 10 days. This could prove very costly. I use the machine mainly for sparkling flavor water. Again, it does a great job but not cost efficient.
Response from sodastream.comBy Alex, Customer Care, October 21, 2021
Hi there! I'm very sorry to hear you are dissatisfied with our product. It seems like you may need some help getting the hang of our machine in order to maximize your Co2 usage - no worries, it can be a bit of a learning curve! Please feel free to reach out to our customer care line to troubleshoot this, or for any questions or concerns, Monday-Friday 9 AM-7 PM at 1-800-763-2258.
The old model allowed you to screw the bottle into place. The new one does not, and as a result water often spills when I push the button to carbonate it.
Response from sodastream.comBy Alex, Customer Care, September 13, 2021
Hi there! I'm very sorry to hear you are dissatisfied with our product. It seems like you may need some help getting the hang of our machine - no worries, it can be a bit of a learning curve! Please feel free to reach out to our customer care line to troubleshoot this, or for any questions or concerns, Monday-Friday 9 AM-7 PM at 1-800-763-2258.
I purchased the Fizzi to replace a very old SodaStream. I have been trying for a week and can't make it work. I have watched the how-to videos and tried to troubleshoot. DO NOT BY THIS PIECE OF JUNK!
Response from sodastream.comBy Alex, Customer Care, September 13, 2021
Hi there! I'm very sorry to hear you are dissatisfied with our product. It seems like you may need some help getting the hang of our machine - no worries, it can be a bit of a learning curve! Please feel free to reach out to our customer care line to troubleshoot this, or for any questions or concerns, Monday-Friday 9 AM-7 PM at 1-800-763-2258.
My ancient Soda Stream seltzer maker - with 120 liter capacity, finally died after a long hard life. The new one works OK, tho it tends to leak with the old liter bottles. It does not have a water catcher at the bottom for when it overflows. It needs one.