We had a fizzi for years that we loved and used constantly so when it stopped working properly and continuously discharging CO2 (as opposed to just when the button was pressed) we assumed it'd reached the end of it's life and immediately purchased another. Turns out the new one does the exact same thing as the old one and it's not limited to a single faulty CO2 cartridge, we've tried with multiple (which means we've wasted lost of money on this already). We've contacted customer service and will hopefully hear back at somepoint with something helpful but time will tell.
At this point we're quite frustrated that we've spent the money to replace it, spent money on all the refill cartridges which are being wasted as we test to see if the machine malfuctions with each (it does) and are now spending money on purchasing seltzer water because the machine will not work properly.
Response from sodastream.comBy Hagit Yazdi, December 22, 2021
Hi there! I'm very sorry to hear you are dissatisfied with our product. It seems like you may need some help getting the hang of our machine - no worries, it can be a bit of a learning curve! Please feel free to reach out to our customer care line to troubleshoot this, or for any questions or concerns, Monday-Friday 9 AM-7 PM at 1-800-763-2258.
My Fizzi was giving me little problems releasing bottle once carbonated and I didn't want to not have my machine break and be left sitting. I promptly ordered a new one just in case and two cases of cola syrup. Lots of times my big box store is out of the syrup flavors or they just haven't got shelves restocked. The order came in just a few days and I was all set. My machine is still a little tricky releasing bottle but now I have a spare if it does give out on me. I'm big on having spares of things I love and my Soda Stream is at the top of the list. Thanks for such great products and fast service.
My family all had soda streams and I wanted to like it but the Fizzi is too inconsistent.
Response from sodastream.comBy Alex, Customer Care, March 16, 2022
Hi there! I'm very sorry to hear you are dissatisfied with our product. It seems like you may need some help getting the hang of our machine - no worries, it can be a bit of a learning curve! Please feel free to reach out to our customer care line to troubleshoot this, or for any questions or concerns, Monday-Friday 9 AM-7 PM at 1-800-763-2258.
Buying sparking water was a hit and miss experience for me but with my soda stream I can have the perfect amount of carbonation every time. And it saves me money and is better for the planet. No more recycling bottle or cans. Love it!!
We found it was cheaper to buy seltzer in the store. Co2 canisters too expensive and run out of gas too soon.
Response from sodastream.comBy Alex, Customer Care, March 16, 2022
Hi there! I'm very sorry to hear you are dissatisfied with our product. It seems like you may need some help getting the hang of our machine - no worries, it can be a bit of a learning curve! Please feel free to reach out to our customer care line to troubleshoot this, or for any questions or concerns, Monday-Friday 9 AM-7 PM at 1-800-763-2258.