Customer reviews from Samsung US
Boost Mobile - Samsung Galaxy S25 - Prepaid Smartphone - Silver Shadow
Average customer rating
4.7
(5,271 Reviews)
Rating breakdown 5,271 reviews
5 Stars
4,117
4 Stars
875
3 Stars
186
2 Stars
44
1 Star
49
88%of customers recommend this product.
(
141 out of
161)
Customer Reviews for Boost Mobile - Samsung Galaxy S25 - Prepaid Smartphone - Silver Shadow
Posted by: Angel
from Missouri
Expertise:Intermediate
Verified Purchase:Yes
I haven't upgraded a phone in almpst 7 years. I am so glad that used Samsung to compare phones. I got exactly what I wanted, color and all!! I love it!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, May 29, 2025
Hi Angel, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 with us. We are so happy to hear that after 7 years you are so pleased with the upgrade to your new device. We have provided a link to the full device manual to help you discover the full capabilities of your device, and to the Samsung Support Team if any questions come up about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
1
Heat
on May 20, 2025
Posted by: Anonymous
from Gilroy
Expertise:Intermediate
My phone gets hot like if it's going to explode it happens alot. I did not have any issues with any other S range models. I got this phone 2 weeks ago and my phone get hot everyday like it's on fire
Features
4
Performance
1
Design
4
Value
5
Response from Samsung USBy R&R Team, May 21, 2025
Hi Harman Singh, we appreciate your feedback on yoru Samsung Galaxy S25. We know how important your device is to you every day, and the temperature being a vital piece of your usage and enjoyment. We have provided a link to a troubleshooting guide to help you address this experience with your phone. We have also shared a link to the Samsung Support Team and warranty information for your device if this experience continues. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
smsng.us/Facebook-Messenger
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Samsung Warranty
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Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
1
Watch out for Screen Issues on Galaxy 25
on May 20, 2025
Posted by: unhappy customer
from Orange County NY
Expertise:Intermediate
phone screen displayed colored lines of pixels after 6 weeks, then rolled horizontally and finally a white screen with horizontal black and green lines. Sent it in for warranty repai and being charge 245 because Samsung claims its due to damage Dont buy its a frequent problem with 25 screens I have had 5 other galaxy Samsung phones without a problem I wont buy another
Response from Samsung USBy R&R Team, May 21, 2025
Hello there, than k you for sharing your experience of your Samsung Galaxy S25 with us. We understand how valuable your phone is to you every day. We have provided a link to a troubleshooting guide to help you address this experience with your display. We have also shared links to the Samsung Support Team and warranty information to help you further explore options available to you. We appreciate you being a Samsung customer. -Elizabeth
Pink lines or dead pixels on Galaxy phone or tablet's display
https://www.samsung.com/us/support/troubleshooting/TSG01001485/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Pink lines or dead pixels on Galaxy phone or tablet's display
https://www.samsung.com/us/support/troubleshooting/TSG01001485/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5
S25
on May 18, 2025
Posted by: torontom
Ny ear buds work great with phone very satisfied!!!!!!!!
Response from Samsung USBy R&R Team, May 19, 2025
Hey Torontom, we appreciate your feedback on your Samsung Galaxy S25. We are thrilled to hear that you are finding this device to be such a great addition to your life every day, and finding it so great for your listening. We have provided links to the full device manual and the Samsung Support Team to help discover additional features, and answer any questions along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Features and Quality
on May 6, 2025
Posted by: FaithE
from Raleigh, NC
Expertise:Expert
I got this phone about six days ago, although it's only been a short amount of time I've noticed the AI, Camera, and editing skills have improved greatly from my Samsung Galaxy Z Flip 5. In love with this new upgrade!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, May 6, 2025
Hi there FaithE, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 with us. We are thrilled to hear that you've had such a great experience so far, and have found so many uses for the enhanced features of your device including Galaxy AI. We have provided a link to the Samsung Support Team for your convenience if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
3
Why mess with it?
on April 28, 2025
Posted by: Mackdaty
Messaging app has "new and improved" features. I just want to have a quick link to my favorites which is no longer at the top of recents. The " tiny" battery life percentage icon in the top left is not adjustable for size and the font is uncolored and left clear which renders it unreadable with light backgrounds.
Response from Samsung USBy R&R Team, April 28, 2025
Hi there Mackdaty, we appreciate your feedback on your Samsung Galaxy S25. We understand how important the usage of your device is to you every day, and wanting to best align the settings and capabilities to your preferences. We have provided a link to the complete manual for your device to help you discover the capabilitie and adjust the settings at your convenience. We have also provided a link to the Samsung Support Team if you prefer one on one assistance from our team of experts through chat. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
1
S25 is terrible
on April 25, 2025
Posted by: Lapsoo
My last gr8 Samsun' was S10E. Since then I ve got S22 & S25 now. The last 2 are terrible phones which I hate
1, no customized notifications
2, buttons on 1 side are problem for making screenshots
3, power button in center is problem to set phone in car holders
1, no customized notifications
2, buttons on 1 side are problem for making screenshots
3, power button in center is problem to set phone in car holders
Generaly Samsung's going down hill
Response from Samsung USBy R&R Team, April 28, 2025
Hi there Lapsoo, we appreciate you sharing your thoughts about your Samsung Galaxy S25 with us. We know how important specific features of your device are to you, and we would love to help you best align the settings of your device to your preferences. We have provided a link to the full device manual to help you with any available customizations. For the screenshot if the button presses are uncomfortable for your hand, you can use a swipe gesture across the screen with the side of your hand to capture a screenshot with ease. We have lastly shared a link to the Samsung Support Team if you ever have questions about your Samsung products.Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
1
Worst upgrade
on April 25, 2025
Posted by: Chris
Worst upgrade ever! Please undo it. Absolutely HATE it!
Response from Samsung USBy R&R Team, April 28, 2025
Hi there Chris, we appreciate you sharing your feedback on your Samsung Galaxy S25. We know how valuable your phone is to you every day and we are always happy to assist our customers with any frustrations they are experiencing. Without knowing the details of your experience, we have provided links to the full device manual and the Samsung Support Team to help you work towards a resolution. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US