Customer reviews from Samsung US
Boost Mobile - Samsung Galaxy S25 - Prepaid Smartphone - Silver Shadow
Average customer rating
4.7
(5,271 Reviews)
Rating breakdown 5,271 reviews
5 Stars
4,117
4 Stars
875
3 Stars
186
2 Stars
44
1 Star
49
88%of customers recommend this product.
(
141 out of
161)
Customer Reviews for Boost Mobile - Samsung Galaxy S25 - Prepaid Smartphone - Silver Shadow
Customer Rating
5
Love4Galaxy
on May 31, 2025
Posted by: LOVE4GALAXY
[This review was collected as part of a promotion.] I recently upgraded to the S25 from the S22 and I absolutely love this phone. I use my phone for everything from streaming to emails, text and video calls. The Galaxy AI is an amazing feature also! I would have liked it if they had pink but I went with the Seafoam green. Would recommend this product.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
It's samsung
on May 31, 2025
Posted by: Batmanfan
[This review was collected as part of a promotion.] The phone is what you would expect. Its a samsung and does everything it should do but nothing ground breaking from any other phone put there. Galaxy AI isn't that spectacular either. It doesnt do enough to separate its self from apples AI. Its something I rarely use and when I do use it it doesnt blow my mind. The daily brief doest wow like advertised so it's another function I barely use. Galaxy AI is still young but in its current stage I'm not impressed.
Value
3
Response from Samsung USBy R&R Team, June 2, 2025
Hi there Batmanfan, thank you for sharing your thoughts about your Samsung Galaxy S25 with us. We understand how frustrating it can be when your device does not align to your expectations, and we would love to help you maximize your experience. We have provided a link to a video to help you customize the Now Brief setting of your device. We have also provided a link to the full device manual to help you with additional features, and align the settings to your preferences. We have lastly, provided a link to the Samsung Support Team to offer additional assistance if you ever have questions. We appreciate you being a Samsung customer. -Elizabeth
Create a personalized content snapshot with Now Brief on Samsung Galaxy S25
https://www.youtube.com/watch?v=rQwYmDTxaFo
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Create a personalized content snapshot with Now Brief on Samsung Galaxy S25
https://www.youtube.com/watch?v=rQwYmDTxaFo
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great battery life and good graphics
on May 31, 2025
Posted by: YSLSNACKS
[This review was collected as part of a promotion.] The Samsung Galaxy S25 series appears to be a strong contender in the high-end smartphone market, focusing on powerful performance, advanced camera systems, and deeply integrated AI features designed to streamline daily tasks and enhance user creativity. While some reviews note that certain AI features might feel gimmicky or not always faster than manual methods
Value
5
Written by a customer while visiting Samsung US
Posted by: hkb2025
from Lansing, MI
Expertise:Intermediate
Verified Purchase:Yes
The S25 is excellent and meets all my expectations.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Sandy T
from Seattle, WA
Expertise:Beginner
Verified Purchase:Yes
So far my S25 has been pretty good. It was an upgrade from an S9. The transition was relatively easy but not entirely without issue.
I traded in my S9 and followed the directions of first removing my google account and then doing a factory reset, which caused a problem. Factory reset wants to verify your identity via gmail begore proceeding but there is no gmail with google removed. Caused a hiccup. I do like the S25's camera the best. Not to keen on the AI features. Still haven't figured everything out, i.e. S9 was able to have different notification sounds for individual apps bur haven't been able to fully implement that in the S25. Still learning!
I traded in my S9 and followed the directions of first removing my google account and then doing a factory reset, which caused a problem. Factory reset wants to verify your identity via gmail begore proceeding but there is no gmail with google removed. Caused a hiccup. I do like the S25's camera the best. Not to keen on the AI features. Still haven't figured everything out, i.e. S9 was able to have different notification sounds for individual apps bur haven't been able to fully implement that in the S25. Still learning!
I would recommend this to a friend!
Features
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Overheats
on May 28, 2025
Posted by: Phoneless for now
from United States
Expertise:Intermediate
Own two S25s for 3+ months. Both phones randomly overheat while charging which seems to cause the battery to fully drain. Must wait for phone to cool down to recharge. Have followed Samsung's troubleshooting with no success. Working with Samsung authorized repair facility to address problem which means I have no phone and may face a complete loss of data. My S25 is not the only one at the repair facility with this issue.
No, I would not recommend this to a friend.
Performance
1
Response from Samsung USBy R&R Team, May 29, 2025
Hello there, we appreciate your feedback on your Samsung Galaxy S25. We know how valuable your phone is to you, and how distressing it is when it is not operating as intended or expected. We have provided a link to an article to help ensure you are using the best charging adapter for your device for fast charging speeds. With regards to the data you fear losing, we do recommend ensuring your device is backed up to your Samsung account. We have provided a linkt o the Samsung Support Team if you have any questions about backups or the repair process for your device. We appreciate you being a Samsung customer. -Elizabeth
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Dh galaxy
from Los Angeles California
Expertise:Intermediate
Verified Purchase:Yes
Unfortunately its not working out for me a bit slow and has a slight glitch
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, May 28, 2025
Hey there Dh galaxy, thank you for your feedback on your Samsung Galaxy S25. We understand how frustrating it is when your device is not operating as intended or expected. We have provided links to troubleshooting guides to help you with the speed of your device. We have also provided a link to the Samsung Support Team. These experts can offer one on one assistance with the glitches you mention. We appreciate you being a Samsung customer. -Elizabeth
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Posted by: Sw y
from IL
Expertise:Expert
Verified Purchase:Yes
I've used Samsung series only like over 10years. Never disappointed so far including this.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, May 28, 2025
Hi Sw y, thank you for your feedback on your Samsung Galaxy S25. We are thrilled to hear that you have no complaints and are finding so many great features of your device. We hope you'll reach ou t to us again in the future at any point if you have questions or want to share additional thoughts about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US