Customer reviews from Samsung US
Boost Mobile - Samsung Galaxy S25 - Prepaid Smartphone - Silver Shadow
Average customer rating
4.7 out of 5
4.7
(5,271 Reviews)
Open Ratings Snapshot
Rating breakdown 5,271 reviews
5 Stars
4,117
4 Stars
875
3 Stars
186
2 Stars
44
1 Star
49
88%of customers recommend this product. 
(
141 out of 161
)
Best Buy Privacy Policy
Customer Reviews for Boost Mobile - Samsung Galaxy S25 - Prepaid Smartphone - Silver Shadow
Customer Rating
3 out of 5
3
Galaxy S25
on June 18, 2026
Posted by: Rderamus01
[This review was collected as part of a promotion.] My Galaxy S25 was working great until the phone stop letting me sign-in on some of my accounts. These accounts (most of them) I can sign-in on my laptop, so I do know my passwords to these accounts.
I use my Galaxy S25 for texting, emailing, YouTube, checking my bank information, calendar, LinkedIn, Square, Calculator, and settings.
I
Value
3 out of 5
3
Response from Samsung USBy R&R Team, June 22, 2026
Hello Rderamus01, we appreciate your feedback on your Samsung Galaxy S25. We know how distressing it is when you are unable to use specific apps, and we would love to help you with this experience. We have provided a link to an article to help you with the apps not operating properly. We have also shared a link to the Samsung Support Team to offer additional assistance if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Forced to restart it every time I power it down.
on June 18, 2026
Posted by: meMamaBair
[This review was collected as part of a promotion.] This Galaxy S series is annoying. When I power cycle it, if forces me to do a 2nd restart each and EVERY time. Hate it - very slow response. Lags and drags when doing important work.
Value
1 out of 5
1
Response from Samsung USBy R&R Team, June 22, 2026
Hey MeMamaBair, thank you for sharing your experience of your Samsung Galaxy S25 with us. We know how frustrating it is when your device is not meeting your expectations in functionality. We have provided a link to an article to help you adjust the refresh rate of your device for faster speeds when doing important work. We have also provided a link to the Samsung Support Team to assist you with the experience you mention when powering your device, or if you continue to experience frustrations with the speed of your device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love this phone
on June 18, 2026
Posted by: AnitaBreak
[This review was collected as part of a promotion.] This phone does everything and more. With Galaxy AI the world is literally at your fingertips. We are a Samsung family and tell everyone to check them out.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy S25
on June 18, 2026
Posted by: yamile
[This review was collected as part of a promotion.] I have been using my Galaxy AI about 1 year. I love it
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
This phone has caused me so many headaches
on June 16, 2026
Posted by: Photoman
[This review was collected as part of a promotion.] First the video is very good
But my phone does what it wants. I have very little sound unless I put it on speaker. I will.be in one app and out the blue it will change to a completely different app.
Value
2 out of 5
2
Response from Samsung USBy R&R Team, June 17, 2026
Hi there Photoman, thank you for your feedback on your Samsung Galaxy S25. We know how important your device is to you for a range of daily tasks, and we would love to help you resolve this frustration with your device not operating as prompted. We have provided a link to the Samsung Support Team for your convenience. They can work with you directly through chat to determine the root cause and work towards a resolution. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best phone I have owned
on June 14, 2026
Posted by: Twtwtw55
[This review was collected as part of a promotion.] Galaxy AI makes it super easy to search right from your home screen and the phone itself is so fast.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great features and no slow downloads.
on June 14, 2026
Posted by: Love2Shop
[This review was collected as part of a promotion.] I use my device for playing games, paying bills, and general services. I use Galaxy A1 for doing screenshot.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Very lightweight for a phone.
on June 13, 2026
Posted by: Rose7766
[This review was collected as part of a promotion.] Nice to have to use on a daily basis and great for all the features this has..Remember the phone case to protect this phone soo lightweight.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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