Customer reviews from Samsung US
Boost Mobile - Samsung Galaxy S25 - Prepaid Smartphone - Silver Shadow
Average customer rating
4.7
(5,271 Reviews)
Rating breakdown 5,271 reviews
5 Stars
4,117
4 Stars
875
3 Stars
186
2 Stars
44
1 Star
49
88%of customers recommend this product.
(
141 out of
161)
Customer Reviews for Boost Mobile - Samsung Galaxy S25 - Prepaid Smartphone - Silver Shadow
Customer Rating
4
Overall sturdy phone
on June 28, 2026
Posted by: JBcana
[This review was collected as part of a promotion.] The s 25 has been and continues to be a really sturdy phone. We work in a heavy phone using type of environment. Its served me well and ill continue to use the s series until its no longer available. Tried the galaxy Ai features some of it has been helpful!
Cant wait to see the new phones soon!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Review of samsung
on June 28, 2026
Posted by: Kay8122rp
[This review was collected as part of a promotion.] I have had my Samsung with Galaxy AI for a while. The updates and changes are not always appreciated for my home screen.
Guess that's all.
Guess that's all.
Value
3
Response from Samsung USBy R&R Team, June 29, 2026
Hi there Kay8122rp, thank you for your feedback on your Samsung Galaxy S25. We are pleased to hear that you have overall enjoyed the usage of your device. We have provided links to the full manual and the Samsung Support Team to assist you in customizing your device, and offering their expertise if you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Everything is great about the phone nice feature
on June 27, 2026
Posted by: Dee2love
[This review was collected as part of a promotion.] I have a Samsung Galaxy Note 20 5G of the future I love the enhancement of the pictures I love the phone itself the camera is perfect I love that it's easy to screen music download games text this phone is perfect and it also has a pen that goes in for a quick note for anything that I want to do I haven't had a phone like this in a while that has opinion attached to me but the service calls me and everything about the phone is perfect I love it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Very Disappointed with S25
on June 25, 2026
Posted by: Nunaluna
[This review was collected as part of a promotion.] Extremely unhappy with S25.The phone constantly freezes making it frustrating to use on a daily basis. The touch sensor doesnt respond ill tap on something and nothing happens. Basic functionality is also lacking i can't easily pull down the notification panel without unlocking my phone just to check on simple things location, wifi, flashlight, sound,brightness controls..that's incredibly inconvenient. The phone behaves unpredictability pages randomly open to something without me intending to.
Another major issue is storage. The space fills up too quickly
Constantly get messages I have no storage or 1 percent storage left. Which prevents me from taking photos unless I delete something. This is unacceptable for a modern device. Im also unhappy being forced to use Google messaging. Camera quality is disappointing it is blurry more often than not. S21 took better pictures .sharper clearer.overall this phone lacks stability, key functionality
Another major issue is storage. The space fills up too quickly
Constantly get messages I have no storage or 1 percent storage left. Which prevents me from taking photos unless I delete something. This is unacceptable for a modern device. Im also unhappy being forced to use Google messaging. Camera quality is disappointing it is blurry more often than not. S21 took better pictures .sharper clearer.overall this phone lacks stability, key functionality
Value
2
Response from Samsung USBy R&R Team, June 25, 2026
Hi there Nunaluna, thank you for sharing your experience of your Samsung Galaxy S25 with us. We understand how frustrating it is when your usage of your device is interrupted in some way, and we would love to help you maximize your experience with your device. We have provided links to articles to help you troubleshoot the freezing and display sensitivity of your device at your convenience. We have also shared links to the complete manual and the Samsung Support Team to assist you with different setting options and storage expansion, as well as offering additional assistance if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Most Reliable Phone Yet
on June 23, 2026
Posted by: JeromeK
[This review was collected as part of a promotion.] With an improved battery life, including several different smart charging features, I rarely find myself searching for the charging cable. It can easily handle a full day of heavy use. If I'm worried about battery life over a 3 to 5 day time frame, there are a ton of battery saving options to make sure I still have power during critical moments.
I can not express how much more organized i am after accessing even just a few of the Galaxy AI features on my Samsung! I am finding new and helpful features almost daily. I can't wait to upgrade to the S26 so I can do even more with Galaxy AI!
I can not express how much more organized i am after accessing even just a few of the Galaxy AI features on my Samsung! I am finding new and helpful features almost daily. I can't wait to upgrade to the S26 so I can do even more with Galaxy AI!
Value
4
Response from Samsung USBy R&R Team, June 24, 2026
Hey JeromeK, thank you for sharing your thoughts about your Samsung Galaxy S25 with us. We are happy to hear that you are happy with the prolonged battery life, and that Galaxy AI has been such a helpful tool in staying organized and productive during the day. Please, reach out to us again in the future if you ever have questions, or want to provide additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone in general
on June 22, 2026
Posted by: Leggoless
[This review was collected as part of a promotion.] The S25 is a great phone, with its camera, screen and price for it all. Overall it combined several aspects perfectally. For example, the Galaxy AI works with the camera to enhance and create stunning photos. It really takes the user experience to a whole new level.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Durable structure
on June 22, 2026
Posted by: Fallenin2love
[This review was collected as part of a promotion.] I am writing this review based on my personal experience with the Samsung Galaxy S25. Overall, I am very disappointed with this device. My primary frustrations stem from the lack of a wired headphone jack and the absence of an expandable SD card slot. Because the internal storage is so limited, I am constantly forced to transfer data to my computer just to free up space. Additionally, the phone runs incredibly hot—sometimes to the point where it is uncomfortable to hold—and the battery drains rapidly. Because of these performance issues, I am already looking to replace it. The only saving grace is its impressive durability; despite a few clumsy drops, the phone hasn't scratched, shattered, or broken. Aside from its tough build, however, I cannot recommend this phone.
Value
2
Response from Samsung USBy R&R Team, June 23, 2026
Hi there Fallenin2love, thank you for your feedback on your Samsung Galaxy S25. We completely understand how disappointing it can be when your device is not meeting your expectations. You are able to use your favorite wired headphones with an adapter you can plug in to your charging port. We have provided links to articles to help you maximize the battery life and troubleshoot the temperature of your device at your convenience. We have lastly, provided a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device, or have questions about storage expansion options available to you. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung is just the best!
on June 22, 2026
Posted by: ZeeTech
[This review was collected as part of a promotion.] Since cellphones were invented I've had nothing but Samsung and the S25 is just practically, organized, and the new features that come out with every new phone is just amazing.
Value
5
Written by a customer while visiting Samsung US