Hi there.

I’m sorry your printer has gone offline so frequently, that the device has printed items you didn’t request and that your first Instant Ink shipment has not arrived. I want to help you out of this dilemma, so I’ll provide some resources I hope will reach that end.

First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including printer-offline and wireless connectivity difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics

Regarding Instant Ink, I suggest you contact that program directly so we can help you resolve the situation as quickly as possible. To reach an online agent via chat or by phone, follow this link:
- support.hp.com/us-en/contact/product/model/5401249?sku=INSTANTINK2

If the offline issue persists – and for input on the unwanted printed items you describe – I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support