Customer reviews from hp.com
HP - ENVY 6455e Wireless All-In-One Inkjet Printer - White
Average customer rating
4
(144 Reviews)
Rating breakdown 144 reviews
5 Stars
76
4 Stars
28
3 Stars
15
2 Stars
7
1 Star
18
70%of customers recommend this product.
(
30 out of
43)
Customer Reviews for HP - ENVY 6455e Wireless All-In-One Inkjet Printer - White
Posted by: Roxy S
from Sacramento, Ca
Verified Purchase:Yes
I would give zero stars if I could. Item will not hook up to computer or phone
Value
1
Quality
1
Response from hp.comBy Keith, HP Care, February 8, 2023
Hi, Roxy.
I’m sorry your printer has not connected to your computer or mobile phone like it should. Your review is brief, but your frustration is perfectly understandable here. I want to help you get the device hooked up and working like it should. I hope the resources I’ve listed below reach that goal.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including setup and wireless connectivity. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
You can also find troubleshooting guides specific to your printer, including ones on setup and connectivity, in addition to user manuals, how-to documents and software updates here:
- support.hp.com/us-en/product/model/2100187516
If the device still won’t connect, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
Keith
HP Care
hp.com/support
I’m sorry your printer has not connected to your computer or mobile phone like it should. Your review is brief, but your frustration is perfectly understandable here. I want to help you get the device hooked up and working like it should. I hope the resources I’ve listed below reach that goal.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including setup and wireless connectivity. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
You can also find troubleshooting guides specific to your printer, including ones on setup and connectivity, in addition to user manuals, how-to documents and software updates here:
- support.hp.com/us-en/product/model/2100187516
If the device still won’t connect, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Nellieberd
Verified Purchase:Yes
Very easy setup. Print is clear
Written by a customer while visiting hp.com
Posted by: Granny Jan
from Hill Country, Texas
Verified Purchase:Yes
I returned the printer. I wasn't able to get it installed. There were several contradicting sets of instructions and I got confused. It looked like the printer probably would be okay, but I took a long look at my old printer and got a lump in my throat. Couldn't throw it away!
Value
3
Written by a customer while visiting hp.com
Posted by: Ieen
Verified Purchase:Yes
Great printer it was time to get an easy printer that my mother could use.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: RP12
Verified Purchase:Yes
Works as good as I was told it would.
Written by a customer while visiting hp.com
Posted by: Lindsay28
from Michigan
Verified Purchase:Yes
This printer has well surpassed our expectations! The quality of prints is wonderful, its not too big, and even makes pleasant little sounds when it operates. We're very happy with using it on a personal, family, and small-business level. HP Smart is also incredible.
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com
Posted by: WizMedicRN5
from Indiana
Verified Purchase:Yes
It prints, it scans, it has an ADF, it was easy to setup, and it was cheaper than a new one. I have also noticed that the issue I experienced w/ older HP wireless printers losing connectivity with the network have been resolved. Great value and highly recommend for light home printing needs.
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com
Posted by: Susan G14
Verified Purchase:Yes
I have never purchased a refurbished printer before so I was a little hesitant. However, this printer is just like new and did not disappoint. I have already printed enough pages that I have ordered new ink. It is performing exactly as expected and I could not be more pleased!
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com