Customer reviews from Mattel Shop
Fisher Price - Thomas & Friends Talking Cranky Delivery Train Set - COLLECTABLES - Multicolor
Average customer rating
4.3
(23 Reviews)
Rating breakdown 23 reviews
5 Stars
16
4 Stars
4
3 Stars
0
2 Stars
1
1 Star
2
89%of customers recommend this product.
(
17 out of
19)
Customer Reviews for Fisher Price - Thomas & Friends Talking Cranky Delivery Train Set - COLLECTABLES - Multicolor
Customer Rating
1
Thomas & Friends Talking Cranky Delivery Train Set
on April 4, 2024
Posted by: sv15
from minnesota
It was wonderful until the speaker decided to work whenever it wanted but most of
the time it just lights up but no sound comes out. If I would have known that the speaker was
going to go I would have spent my money on something else that my kiddo wanted for his birthday.
the time it just lights up but no sound comes out. If I would have known that the speaker was
going to go I would have spent my money on something else that my kiddo wanted for his birthday.
No, I would not recommend this to a friend.
Response from Mattel ShopBy Mattel Consumer Services, April 5, 2024
Please make sure you are using fresh batteries in the console and engine. See page 2 of the instruction manual here: https://service.mattel.com/instruction_sheets/HMB97-0970G2.pdf
If you still need help give our Support team a call at 800-432-5437, Mon.- Fri., 9 a.m. - 6 p.m. EST.
If you still need help give our Support team a call at 800-432-5437, Mon.- Fri., 9 a.m. - 6 p.m. EST.
Written by a customer while visiting Mattel Shop
Customer Rating
2
Train stopped working
on February 14, 2024
Posted by: Esda
from Wisconsin
Train stopped working after less then a month I changed the batteries and everything’
No, I would not recommend this to a friend.
Response from Mattel ShopBy Mattel Consumer Services, February 15, 2024
We're sorry to hear this. Please reach out to our Consumer Services team for help. Phone support is available at 800-432-5437, Mon.- Fri., 9 a.m. - 6 p.m. EST.
Written by a customer while visiting Mattel Shop
Customer Rating
1
Disappointed
on February 13, 2024
Posted by: Tpro73
from North Branford, CT
Bought for Christmas. The Cranky speak sounds terrible. Can hardly understand what he is saying.
Response from Mattel ShopBy Consumer Services, Mattel, February 14, 2024
We are sorry to hear that! Our team would like the chance to make things right. Please give us a call at 1-800-432-5437, Monday-Friday from 9am-6pm ET.
Written by a customer while visiting Mattel Shop
Customer Rating
5
Great product all around
on August 27, 2023
Posted by: Mervis
[This review was collected as part of a promotion.] This is such a great set to play alone, with friends, as itself or as an add-on. The set is easy to construct and then to reconfigure as you want. My older 8 yo daughter was able to take apart and rebuild the track, but not to much my 4 and 5 year old as easily. The set is very versatile and has a variety of what to do. My older daughter was able to understand the track and train talking and get a hang of how and when to use the button and how to turn on/off, my 4 yo not as much and did have trouble with just that part (it saying goodbye) but others was perfect. Otherwise, very fun. It cleans up nicely aside from one peice which you screw together and is a bit larger so it should be stored (when taken apart) in a larger receptacle)
Written by a customer while visiting Mattel Shop
Customer Rating
4
Get it!
on August 4, 2023
Posted by: EmCDubs
from Louisiana
[This review was collected as part of a promotion.] Both of my kids are obsessed with this toy (6 and 9 year old boys) I love the imaginative play that I hear them having while playing with it. My youngest will go back to it all day. We've had it for about three weeks and he is still obsessed. The only thing we don't love about this toy is that it can be pretty loud
I would recommend this to a friend!
Written by a customer while visiting Mattel Shop
Customer Rating
4
Great for Train Lovers
on July 31, 2023
Posted by: Sherbie
from Maryland
[This review was collected as part of a promotion.] Be sure to clear some space for this toy! It's great! the only reason i did not give it 5 stars was that it was a little tedious to put together. Thomas fans will thoroughly enjoy this toy. Always happy to see new characters
I would recommend this to a friend!
Written by a customer while visiting Mattel Shop
Customer Rating
4
Fun for all ages
on July 28, 2023
Posted by: AmPenn
[This review was collected as part of a promotion.] This track is good size. It was easy to snap together and follow the directions. I wish there was on off switch for both Thomas and the sound box attached.to cranky as they kept getting set off as I was putting things together. We also tried a train from my son's wooden track and they were also able to go on this track which is nice since sister wanted to play as well. It is cool that cranky and Thomas have conversations back and forth with each other. Also there is a red lever you can pull to stop Thomas so you can grab the cargo he is carrying with cranky. Overall this is a fun track even for some older kids. My son is 8 and is having a blast with it but so did my 3 year old daughter.
Written by a customer while visiting Mattel Shop
Customer Rating
5
So cute
on July 27, 2023
Posted by: Wilson31641
from Georgia
[This review was collected as part of a promotion.] This set is super nice and our little man loves it, it was so easy to set up and he loves playing with it, he will sit for hours and standing on his head lol. There is so much going on with this set it keeps him busy.
I would recommend this to a friend!
Written by a customer while visiting Mattel Shop