Customer reviews from hp.com
HP - Refurbished Excellent - OmniBook 3 - 14" 2K Touchscreen Laptop - Snapdragon X - 16GB Memory - 512GB SSD - Copilot+ PC - Glacier Silver
Average customer rating
4.2
(17 Reviews)
Rating breakdown 17 reviews
5 Stars
11
4 Stars
2
3 Stars
2
2 Stars
1
1 Star
1
Customer Reviews for HP - Refurbished Excellent - OmniBook 3 - 14" 2K Touchscreen Laptop - Snapdragon X - 16GB Memory - 512GB SSD - Copilot+ PC - Glacier Silver
Posted by: Douglas 78
Verified Purchase:Yes
Shutting down the laptop is a pain. I'm supposed to hold down 2 keys until told to slide down screen. It never works smoothly and I have to repeat several times. Maybe it's Windows 11?
The magnifier on Windows 11 is hard to control and manage,
Keyboard is hard to read in low light,
The magnifier on Windows 11 is hard to control and manage,
Keyboard is hard to read in low light,
Response from hp.comBy Emily, HP Customer Experience, October 14, 2026
Douglas, we're sorry to hear that certain aspects of your HP OmniBook 3 experience have been frustrating. We understand how inconvenient it can be when everyday tasks such as shutting down your laptop don't work as expected, and we appreciate your feedback regarding keyboard visibility in low-light conditions and the Windows 11 magnifier feature. If you'd like assistance, HP Support can help review your device settings and provide guidance on power, accessibility, and display options to help improve your overall experience.
Written by a customer while visiting hp.com
Customer Rating
5
Liking the laptop..a big upgrade from my older HP
on September 7, 2026
Posted by: Gunk
Verified Purchase:Yes
Using it sparingly so far for music and photos
Written by a customer while visiting hp.com
Posted by: Darin
Verified Purchase:Yes
All
Good. Very easy and simple
Good. Very easy and simple
Written by a customer while visiting hp.com
Posted by: Ya
Verified Purchase:Yes
I love it, it’s very good to play mid games and not hard Core Video games. I use this to do research and editing.
Written by a customer while visiting hp.com
Posted by: M. Ng
Verified Purchase:Yes
I am satisfied with my purchase of the Omnibook3. Ths pricing was good. However, this model does not have a keyboard backlight which was disappointing. I find that it needs frequent updates too which is a bit annoying.
Response from hp.comBy Emily, HP Customer Experience, September 25, 2026
Thank you for your review and for choosing HP. We're pleased to hear you're satisfied with your OmniBook 3 and found it to be a great value. We appreciate your feedback regarding the keyboard backlight and software updates. Enjoy your new PC!
Written by a customer while visiting hp.com
Posted by: Lana
Verified Purchase:Yes
This computer is brand new, but has frozen and crashed at least 10 times already.
Response from hp.comBy Emily, HP Customer Experience, September 21, 2026
Lana, we’re so sorry that your new OmniBook 3 has been freezing and crashing so frequently. We know how frustrating it is when a brand-new laptop doesn't provide the reliable experience you expect right out of the box. We'd like the opportunity to help, and we encourage you to contact our HP Support team so they can review the issue and assist with troubleshooting, https://support.hp.com/us-en. We appreciate you bringing this to our attention and giving us the chance to make things right.
Written by a customer while visiting hp.com
Ratings-Only Reviews
Based on the average of (11) ratings-only reviews
Overall Customer Rating
4.4