Customer reviews from https://www.asus.com
ASUS - rog strix 18" wqxga ultra 9- 275hx 32gb 1tb ssd rtx 5070 w11h laptop - Gray
Average customer rating
3.8
(15 Reviews)
Rating breakdown 15 reviews
5 Stars
5
4 Stars
3
3 Stars
6
2 Stars
1
1 Star
0
67%of customers recommend this product.
(
2 out of
3)
Customer Reviews for ASUS - rog strix 18" wqxga ultra 9- 275hx 32gb 1tb ssd rtx 5070 w11h laptop - Gray
Posted by: Michael
Frequency of use:Daily
Verified Purchase:Yes
Pros, Feels well made, screen size with anti glare, processing power is yet to be determined. Cons, The keyboard is difficult to read in lower light conditions especially with the LED backlights, LED lighting is juvenile in my opinion, needs biometric security.
No, I would not recommend this to a friend.
Response from https://www.asus.comBy Chantae, CLM, June 15, 2026
Dear Michael,
Thank you for sharing your experience with the ASUS G815LP Gaming Laptop. We’re pleased to hear that you find the build quality and the anti-glare screen size to be positive aspects. However, we sincerely apologize that the keyboard visibility in low-light conditions, the LED lighting design, and the absence of biometric security features did not meet your expectations. We understand how these factors can affect your overall user experience, and we regret any inconvenience they may have caused.
Please be assured that your feedback will be carefully documented and passed along to our product team for further review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510020152-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Thank you for sharing your experience with the ASUS G815LP Gaming Laptop. We’re pleased to hear that you find the build quality and the anti-glare screen size to be positive aspects. However, we sincerely apologize that the keyboard visibility in low-light conditions, the LED lighting design, and the absence of biometric security features did not meet your expectations. We understand how these factors can affect your overall user experience, and we regret any inconvenience they may have caused.
Please be assured that your feedback will be carefully documented and passed along to our product team for further review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510020152-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Written by a customer while visiting https://www.asus.com
Posted by: Mark
Frequency of use:Daily
Verified Purchase:Yes
Runs everything I've thrown at it so far! Huge upgrade for me.
I would recommend this to a friend!
Written by a customer while visiting https://www.asus.com
Posted by: K.B.
Verified Purchase:Yes
Good laptop, strong and fast with great screen resolution
Written by a customer while visiting https://www.asus.com
Posted by: HOH3
Frequency of use:Daily
Verified Purchase:Yes
This device is a heck of a beast in terms of its power. That being said, learning how to employ all that capability is challenging. From something so simple as finding out how to use the RGB feature to making better use of the video card, it would be a huge boost to perceived value if all documentation could be found in one depository.
I would recommend this to a friend!
Response from https://www.asus.comBy CLM, May 4, 2026
Dear HOH3,
Thank you for your comment.
We appreciate your feedback. Information coming from valuable customers, like you, will help us improve our future product offerings and services. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comment.
We appreciate your feedback. Information coming from valuable customers, like you, will help us improve our future product offerings and services. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: MarKus Lee
Frequency of use:Daily
Verified Purchase:Yes
Runs fast when its stable. Seems to have memory leaks. Screen is excellent.
Response from https://www.asus.comBy CLM, May 4, 2026
Dear Markus Lee,
Thank you for your comment.
Indeed, this laptop does run fast and it has an excellent screen. We do understand your disappointment and the inconvenience if you are experiencing stability or performance issue. To resolve this, ensure Windows,drivers, BIOS and applications are up to date and the laptop has access to a stable internet connection while accessing games or web applications. Keeping Windows updated will maintain optimum system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "MyASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comment.
Indeed, this laptop does run fast and it has an excellent screen. We do understand your disappointment and the inconvenience if you are experiencing stability or performance issue. To resolve this, ensure Windows,drivers, BIOS and applications are up to date and the laptop has access to a stable internet connection while accessing games or web applications. Keeping Windows updated will maintain optimum system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "MyASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Randy
Verified Purchase:Yes
I love the laptop but had issues with the start-up out of the box. Had to re-install windows then that didn't go well. No sound drivers loaded and spent a day addressing that issue. Finally is working as expected.
Response from https://www.asus.comBy CLM, May 1, 2026
Dear Randy,
Thank you for your comment.
We do understand your disappointment with the laptop and the inconvenience this may have caused if you experienced issues with start-up out of the box. We're glad to know that you were able to address the issues and the laptop is up and runnning smoothly. This issue is temporary during the initial WINDOWS setup regardless of what brand name of computer this may be. This may take a longer time depending on the network traffic from the updated server and the stability of your high-speed internet service. Also, laptops will do several system reboots, black screens temporarily or restart during the update process. Once WINDOWS, driver and applications are updated, system speed or performance will be optimized. Keeping Windows updated will maintain optimum system stability and performance.
If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comment.
We do understand your disappointment with the laptop and the inconvenience this may have caused if you experienced issues with start-up out of the box. We're glad to know that you were able to address the issues and the laptop is up and runnning smoothly. This issue is temporary during the initial WINDOWS setup regardless of what brand name of computer this may be. This may take a longer time depending on the network traffic from the updated server and the stability of your high-speed internet service. Also, laptops will do several system reboots, black screens temporarily or restart during the update process. Once WINDOWS, driver and applications are updated, system speed or performance will be optimized. Keeping Windows updated will maintain optimum system stability and performance.
If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Rascally_Rabbit
Frequency of use:Daily
Verified Purchase:Yes
I owned a Asus ROG Strix for almost 6 years before I made the decision to buy a ROG Strix again. I am a play tester for a popular wargaming.net game and this laptop does everything require from it. Only issue is that yesterday the screen had lines going across the bottom half of the screen
Response from https://www.asus.comBy CLM, April 13, 2026
Dear Rascally_Rabbit,
Thank you for reaching out.
We do understand your disappointment with the laptop and the inconvenience this may have caused if it you are seeing lines across the screen on the bottom half. To resolve this, ensure Windows, drivers and BIOS are up to date. Updates for this laptop are posted at: https://rog.asus.com/us/laptops/rog-strix/rog-strix-g18-2025/helpdesk_download/.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for reaching out.
We do understand your disappointment with the laptop and the inconvenience this may have caused if it you are seeing lines across the screen on the bottom half. To resolve this, ensure Windows, drivers and BIOS are up to date. Updates for this laptop are posted at: https://rog.asus.com/us/laptops/rog-strix/rog-strix-g18-2025/helpdesk_download/.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Customer Rating
3
Keyboard Hard to See Letters and Small Symbols
on April 11, 2026
Posted by: Nicolae Marinescu
Frequency of use:Daily
Verified Purchase:Yes
Everything is good except the KEYBOARD clarity: 1. If I go to %100 lighting I can see all the letters and the small symbols (NOT very well) but the letters QWERASDF are too bright; 2. If I go to %67 or %33 I can see well the letters QWERASDF but I can not see the rest of the keyboard letter nor the Keypads numbers and also I can not see the small symbols. I tryied a lot of colors. It is a pain for typing, too bad for a good overall laptop. I might consider to RETURN IT or maybe you will redesign the keyboard CAPS. If you redesign the keyboard caps please send them to me so I can replace them. I will appreciate it very much!
Response from https://www.asus.comBy CLM, April 13, 2026
Dear Nicolae Marinescu,
Thank you for your comment.
We appreciate your feedback. Information coming from valuable customers, like you, will help us improve our future product offering and services. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comment.
We appreciate your feedback. Information coming from valuable customers, like you, will help us improve our future product offering and services. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com