First off, they sound amazing. I bought a pair and the left one would not work no matter how many times I went through the set-up and reset processes. I emailed Klipsch and they sent me another pair. I had the same problem but reverse ears, so I swapped the left and rights and paired them. They work now but only stay charged for 30 minutes. I've downloaded the app, I believe they're up to date. I wish they worked better because they sound great.
Purchased these about a year ago. Didn't use them too often, but they had connectivity issues. At first I thought it was my device but after switching devices I noticed that I'd be watching a YouTube video and the earbuds would just disconnect no matter what device. They were still under warranty so I contacted klipsch and they accepted the defective ones and sent me a new pair. Unfortunately the new pair had issues as well. The right one never held a charge. Watched it go from 75% down to 6% in less than a minute. Klipsch responded with offering me a sound bar or a Bluetooth desk speaker. I own a Klipsch surround sound system and I also own plenty of Bluetooth speakers. I have contacted them again but I'm sure they'll say that's the best they can do.
Bought these earbuds (refurbished) around a year ago. Sound quality is above average. Comfort and component quality are the limiting factors. Poor comfort example: Once moisture gets between the bud and the outer rubber earpiece, the bud is always falling out of the rubber piece and it’s always rotating/never sits right in your ear. Poor hardware quality example: The liquid electrical tape, or whatever is holding the speaker to the connector and wires is weak/not very heat resistant. This allows the speaker to disconnect from the connector making the earbud worthless.
Charged product upon arrival and paired with phone. Right ear bud died in two minutes. Charged and tried again with same results. Right ear bud would not charge. Sound quality is meh at best so just returned for refund. There are better products out there. Shame because I love the Klipsch home theatre speakers. This product I rate a zero.
The earbuds had an awesome price and looked amazing! They fit perfectly in my ear the sound was good for the price. The shipping was to my home very quick. The con the left earbud does not hold a charge. I would not recommend this to a friend.