Customer reviews from Samsung US
Samsung - Galaxy Book5 360 - Copilot+ PC - 15.6" FHD AMOLED Touch-Screen Laptop - Intel Core Ultra 7 - 16GB Memory - 512GB SSD - Gray
Average customer rating
4.8
(49 Reviews)
Rating breakdown 49 reviews
5 Stars
43
4 Stars
4
3 Stars
1
2 Stars
0
1 Star
1
100%of customers recommend this product.
(
9 out of
9)
Customer Reviews for Samsung - Galaxy Book5 360 - Copilot+ PC - 15.6" FHD AMOLED Touch-Screen Laptop - Intel Core Ultra 7 - 16GB Memory - 512GB SSD - Gray
Posted by: Wummy
from Texas
Expertise:Expert
Verified Purchase:Yes
I like the resolution, but it freezes sometimes when using it. This is my second Samsung book, love the book 2 better
Features
5
Performance
3
Design
4
Value
5
Response from Samsung USBy R&R Team, June 17, 2026
Hey there Wummy,
Thank you for sharing your feedback with us regarding your experience using the Samsung Galaxy Book5 360. Your candor is appreciated as we continue to innovate while improving our product line to align with the needs of our customers. Please take a moment to check out, "Samsung PC runs slowly or freezes" to help resolve what you've described to be experiencing with your functionality. Feel free to contact Samsung Support afterward if you have any questions or if you would like further assistance. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-360/
Samsung PC runs slowly or freezes
https://www.samsung.com/us/support/troubleshoot/TSG10001509/
Thank you for sharing your feedback with us regarding your experience using the Samsung Galaxy Book5 360. Your candor is appreciated as we continue to innovate while improving our product line to align with the needs of our customers. Please take a moment to check out, "Samsung PC runs slowly or freezes" to help resolve what you've described to be experiencing with your functionality. Feel free to contact Samsung Support afterward if you have any questions or if you would like further assistance. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-360/
Samsung PC runs slowly or freezes
https://www.samsung.com/us/support/troubleshoot/TSG10001509/
Written by a customer while visiting Samsung US
