Customer reviews from Samsung US
Samsung - Galaxy Book5 360 - Copilot+ PC - 15.6" FHD AMOLED Touch-Screen Laptop - Intel Core Ultra 7 - 16GB Memory - 512GB SSD - Gray
Average customer rating
4.8
(49 Reviews)
Rating breakdown 49 reviews
5 Stars
43
4 Stars
4
3 Stars
1
2 Stars
0
1 Star
1
100%of customers recommend this product.
(
9 out of
9)
Customer Reviews for Samsung - Galaxy Book5 360 - Copilot+ PC - 15.6" FHD AMOLED Touch-Screen Laptop - Intel Core Ultra 7 - 16GB Memory - 512GB SSD - Gray
Customer Rating
5
Fast loading, lots of memorie, big screen
on August 2, 2025
Posted by: Bigskin
[This review was collected as part of a promotion.] Galaxy AI is cool and helps alot in different ways for sure
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy samsung review
on August 4, 2025
Posted by: Vulnerability
[This review was collected as part of a promotion.] Location services allows apps and websites to gather and use information based on the current location of the computer Your approximate location is determined using informational from services in a manner that doesn't personally identifying you
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is one of the best Its features are o
on September 30, 2025
Posted by: Amirglobel
[This review was collected as part of a promotion.] Galaxy ai is mind blowing. What ever you can imagine to ask it , it will create a accurate answer it even will create ai photos if you so ask of it.
Value
5
Written by a customer while visiting Samsung US
Posted by: Katie
from Houston, Texas
Expertise:Intermediate
Verified Purchase:Yes
I love this laptop. The screen is bright and the processor is fast. The size is perfect and I am very happy with my purchase!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
My Samsung Galaxy Book 5 360 cracked for no reason
on September 29, 2025
Posted by: Draunzyyy
I recently purchased my galaxy book 5 360 about a month ago but today I found its screen cracked for no reason. There's no damage below or about the crack. When I complaint about this they told me that it's a physical damage and it won't get covered in the warranty. Now they're suggesting me to buy a new display for it. Even though I spent this much on my laptop, it doesn't even get covered in my warranty even though it's not my fault. I don't expect this type of service from "SAMSUNG". Even after buying an expensive product like this, it's durability is so weak. I likely to be expecting Samsung to look out on my issue and help me. I don't recommend buying this galaxy book 5 360 laptop.
Response from Samsung USBy R&R Team, September 30, 2025
Howdy Draunzyyy, thank you for taking the time to share your sentiments with us about your experience using the Samsung Galaxy Book5 360. We value your feedback as we strive to improve the design and durability of our product line. As you know, Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. We also offer Samsung Care+ that is similar to extended warranty and an insurance package combined that provides protection beyond the standard manufacturer's warranty. It would cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ offers you that peace of mind when added to your eligible devices. Our partners a t UbreakIfix are also standing by to assist you with any repair needs you may have. If you would like to share additional feedback with us or if you would like any further assistance, please do not hesitate to reach out to Samsung Support. Thanks for being a valued Samsung customer. - Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung Care Plus
smsng.us/Samsung-Care-Plus
UbreakIfix
https://www.ubreakifix.com/
Galaxy Book5 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-360/
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung Care Plus
smsng.us/Samsung-Care-Plus
UbreakIfix
https://www.ubreakifix.com/
Galaxy Book5 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-360/
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome very nice device and easy to use and carry
on February 17, 2025
Posted by: Desigamer25
[This review was collected as part of a promotion.] Awesome device easy to use with alot of new features and better than macs.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the looks clean
on March 13, 2025
Posted by: Rosatiim86
[This review was collected as part of a promotion.] I love this tap make me feel I'm carrying a more expensive besides it give me all the memory capacity that I what school resumes and of course my classmates and church friends and my work pictures as well I love the big expanded window I dont have to stress out for having vision problems, my music as well and FaceTime or zoomtime it's great clear loud good speakers .. overall I really recommend it..
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
RAM and SSD is awesome!
on June 9, 2025
Posted by: ShaneDog43
Looks like anything I can ever want or need. Gaming would be optimized by the RAM. Screen being touch mouse or finger pad is kool.
Written by a customer while visiting Samsung US