Customer reviews from otterbox.com
OtterBox - Symmetry Series Case - iPhone 12 Pro Max - Black
Average customer rating
4.3
(24 Reviews)
Rating breakdown 24 reviews
5 Stars
15
4 Stars
5
3 Stars
1
2 Stars
1
1 Star
2
83%of customers recommend this product.
(
20 out of
24)
Customer Reviews for OtterBox - Symmetry Series Case - iPhone 12 Pro Max - Black
Customer Rating
3
Feels different from previous symmetry cases
on September 14, 2021
Posted by: KayEmJay
Verified Purchase:Yes
I'm a long time Otterbox fan. To the point in which I haven't owned any other type of phone case in years. I recently upgraded my phone to an iPhone 12 Pro Max. I've owned other max/pro sized models before and had a symmetry case on them. This case feels thinner and less durable. the rubber around the charging port is malleable and prone to tear. I'm disappointed because I trust Otterbox, but I feel like the quality of this series of cases is questionable.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , September 15, 2021
Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case! Rest assured, that case has been through hundreds of hours of design testing to ensure it will keep your phone safe with the drop protection OtterBox is known for. If you run into any issues with your case, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269 or through the link below.
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series case! Rest assured, that case has been through hundreds of hours of design testing to ensure it will keep your phone safe with the drop protection OtterBox is known for. If you run into any issues with your case, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269 or through the link below.
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Annie
Verified Purchase:Yes
I just love this line, Symmetry case. Works perfectly with MagSafe, great colors
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Damiami
Verified Purchase:Yes
I cheated, i got other case for my phone, from other brand, and i regret it honestly. I spent same amount as otterbox but quality was nowhere near as otterbox . Lesson learned, never again, will get only otterbox cases no matter what device i will get. Hands down this is the best company.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Markus
Verified Purchase:Yes
Tight fit, nice feel and good secure shock protection.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Bauce101
Verified Purchase:Yes
Perfect protection solution. Works as expected as usual.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: YOMB
Verified Purchase:Yes
The Symmetry series is great, it gives me the same protection without the bulky box look.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Emilee
Verified Purchase:Yes
Love the Color/ gorgeous! Only buy otter box
Very strong
Very strong
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Ellen
Verified Purchase:Yes
Not as nice as the previous ones,And I haven’t even gone out to buy the phone yet, I do so hate standing on lines waiting
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , April 2, 2021
Hi, Ellen!
We're sorry to hear that you're not feeling confident with your Symmetry Series case! We greatly appreciate your feedback, and we'll be sure to get your thoughts passed up the ladder to our design team. Rest assured, that case design has been through extensive design testing to ensure it will provide your phone with the drop protection OtterBox is known for. If you ever run into any issues with your product, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you taken care of!
Best,
OtterBox Customer Service Team
We're sorry to hear that you're not feeling confident with your Symmetry Series case! We greatly appreciate your feedback, and we'll be sure to get your thoughts passed up the ladder to our design team. Rest assured, that case design has been through extensive design testing to ensure it will provide your phone with the drop protection OtterBox is known for. If you ever run into any issues with your product, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you taken care of!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com