Customer reviews from otterbox.com
OtterBox - Samsung Galaxy S23 Ultra Symmetry Series Case - Black
Average customer rating
3.1
(71 Reviews)
Rating breakdown 71 reviews
5 Stars
24
4 Stars
9
3 Stars
8
2 Stars
8
1 Star
22
60%of customers recommend this product.
(
32 out of
53)
Customer Reviews for OtterBox - Samsung Galaxy S23 Ultra Symmetry Series Case - Black
Posted by: HomebrewerNJ
Verified Purchase:Yes
As always, high quality protection from Otter Box. Fits well and grippier sides than other brans I looked at, better from holding.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Steve
Verified Purchase:Yes
Scratched up already and 1 corner doesn't stay in.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, February 27, 2023
Oh snap! We're sorry to hear about this unusual situation with our Symmetry Series case. We are certain that a replacement under our product warranty will make this right as rain! Just give us a quick ring at 1-855-688-7269.
Best,
OtterBox Customer Service
Best,
OtterBox Customer Service
Written by a customer while visiting otterbox.com
Posted by: Mystina Denby
Verified Purchase:Yes
Uncovered lenses, and the screen is unprotected. I'm not really pleased with it, I don't see how this is going to protect my phone from a fall. Its a shame, my previous Symmetry for my S10e was fantastic and covered the lens + screen on that phone fine.
Response from otterbox.comBy OtterBox, Customer Service Support, February 23, 2023
We're sorry to hear about your Symmetry Series case struggles. Our engineers removed the built-in screen protectors to ensure complete functionality with the newest devices. Our engineers redesigned our cases in order to provide the same drop protection even without a built-in screen protector. The addition of the Alpha Glass/Amplify/Alpha Flex provides your phone with premium protection and outperforms our previous designs.
We appreciate your feedback, and we will be sure to pass it along to the correct team.
If you have any other questions or concerns, give us a call at 1-855-688-7269 and we would be happy to help.
Cheers,
OtterBox Customer Service
We appreciate your feedback, and we will be sure to pass it along to the correct team.
If you have any other questions or concerns, give us a call at 1-855-688-7269 and we would be happy to help.
Cheers,
OtterBox Customer Service
Written by a customer while visiting otterbox.com
Posted by: Chris
Verified Purchase:Yes
These cases have always protected my phones extremely well without being too bulky.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
This is my 3rd symmetry and I've never had one problem!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Isaac
Verified Purchase:Yes
Simple, protective and appealing to the eyes. The clear purple looks good on my S23 ultra light blue phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
Pretty, slick, smooth. But
on February 19, 2023
Posted by: JanCar
This phone case is so pretty and sleek.
But It doesn't have any grip protection. I am afraid it will fall out of my hand.
The screen is a tad bit higher than the case, and the lenses are also a tad bit higher in the back. So there is no protection for them either.
I wanted to love this case because it matches my phone's color.
I wish you offered the Defender Pro, and the Commander series colors to match the Samsung phones.
But It doesn't have any grip protection. I am afraid it will fall out of my hand.
The screen is a tad bit higher than the case, and the lenses are also a tad bit higher in the back. So there is no protection for them either.
I wanted to love this case because it matches my phone's color.
I wish you offered the Defender Pro, and the Commander series colors to match the Samsung phones.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Support, February 22, 2023
Hi there! We're sorry to hear you're not loving our Symmetry Series case for your device. We are always working to make things better for the folks who support us and use our cases, and we will be sure to pass it along to the correct team for you! We hope you're still able to get great use and enjoyment from the product! Don't hesitate to give us a call at 1-855-688-7269 with any further questions or concerns.
Kindly,
OtterBox Customer Service Support
Kindly,
OtterBox Customer Service Support
Written by a customer while visiting otterbox.com