Customer reviews from otterbox.com
OtterBox - Samsung Galaxy S23 Ultra Symmetry Series Case - Black
Average customer rating
3.1
(71 Reviews)
Rating breakdown 71 reviews
5 Stars
24
4 Stars
9
3 Stars
8
2 Stars
8
1 Star
22
60%of customers recommend this product.
(
32 out of
53)
Customer Reviews for OtterBox - Samsung Galaxy S23 Ultra Symmetry Series Case - Black
Customer Rating
4
nice if you want to see the color of your phone. w
on March 24, 2023
Posted by: Judy
Verified Purchase:Yes
its ok i like the defender better more protection.
Written by a customer while visiting otterbox.com
Posted by: Michele
Verified Purchase:Yes
Cases turn yellow very fast on sides. Want a nee one.
Response from otterbox.comBy OtterBox, Customer Service Support, March 24, 2023
Oh no! We're sorry to hear about this unusual situation with your Symmetry Series case, Michele. We would be happy to get you a replacement through our product warranty. Just give us a ring at 1-855-688-7269 and one of our friendly Otters will be sure to get you taken care of.
Cheers,
OtterBox Customer Service
Cheers,
OtterBox Customer Service
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
Love it it fits great i wound definitely recommend it
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
I don't feel as though it will protect the screen like the Defenders I've purchased in the past! Now I'm going to have to buy another Defender.
Response from otterbox.comBy OtterBox, Customer Service Support, March 24, 2023
Hey there Donna! We're sorry for the confusion, but it looks like you ordered a Symmetry Series case rather than one of our Defender Series cases. Our Symmetry Series cases are a one-piece case, while our Defender Series case has a hard plastic interior and a soft rubber exterior. They also come with a Holster. No need to worry though! We would be happy to help sort this out with you. Just give our friendly Otters a ring at 1-855-688-7269 and they will help get this all sorted out with you.
Cheers,
OtterBox Customer Service
Cheers,
OtterBox Customer Service
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
The sides of the case is discoloring already not .
Response from otterbox.comBy OtterBox, Customer Service Support, March 21, 2023
Hey there! We're sorry to hear about this unusual situation with your Symmetry Series case. Not to worry though! We would be happy to get you a replacement through our product warranty. Just give our friendly Otters a ring at 1-855-688-7269 and they will get your case all cleared up!
Cheers,
OtterBox Customer Service
Cheers,
OtterBox Customer Service
Written by a customer while visiting otterbox.com
Posted by: Otterbox Buyer
Verified Purchase:Yes
The case is fairly thick and protective. It is not rubbery, so it isn't challenging to get into my pocket, but I'd like it to be a bit slicker to slide into my pocket more easily.
The buttons on the side are probably the best feature. They are easy to use and do not constantly press on the phone buttons.
I bought the glitter version. It isn't super glittery, but it is a nice light amount.
I bought the glitter version. It isn't super glittery, but it is a nice light amount.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: MaiaC
Verified Purchase:Yes
Loving my Otterbox case. I always trust Otterbox on my phones.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
Embarrassing for Otterbox
on March 17, 2023
Posted by: Mojo
The case does not fit appropriately on the Samsung Galaxy S23 Ultra. There is no way to get a secure fit. The corners pop out very easily and the glass is above the case edges on the long side. There is no way this case passed any quality or drop checks, unless the quality check was "is the Otterbox name on packaging" and the case was dropped without a phone in it.
Don't fall for this case, it's a trick.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, March 20, 2023
Hey there. We're sorry to hear about your disappointment in our Symmetry Series case. We can guarantee that our Otter engineers work tirelessly to ensure that our cases are protective, and they run many tests to ensure that they are going to keep your device safe. This sounds like a very unusual situation, and we are sure that a replacement through our product warranty will help to get things squared away. Please give us a ring at 1-855-688-7269 and we would be happy to help how we can.
Best,
OtterBox Customer Service
Best,
OtterBox Customer Service
Written by a customer while visiting otterbox.com