Customer reviews from otterbox.com
OtterBox - Samsung Galaxy S23 Ultra Symmetry Series Case - Black
Average customer rating
3.1
(71 Reviews)
Rating breakdown 71 reviews
5 Stars
24
4 Stars
9
3 Stars
8
2 Stars
8
1 Star
22
60%of customers recommend this product.
(
32 out of
53)
Customer Reviews for OtterBox - Samsung Galaxy S23 Ultra Symmetry Series Case - Black
Posted by: Lindsey
Verified Purchase:Yes
Doesn't quite fit the bottom corners. Also the corners are discolored now and I've tried cleaning them.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, May 15, 2023
Hey there Lindsey! We're sorry to hear about this unusual situation with your Symmetry Series case for your Galaxy S23 Ultra. Have you verified that the correct case was purchased for your device? Our Otter Engineers create each case to fit the specifications of each device, so a case that is not specifically for your device will likely not fit as well as it should!
If this case is correct for your device, give us a ring at 1-855-688-7269 and we would be happy to help troubleshoot this issue with you!
Cheers,
OtterBox Customer Support
If this case is correct for your device, give us a ring at 1-855-688-7269 and we would be happy to help troubleshoot this issue with you!
Cheers,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
1
Not Worth Buying
on May 10, 2023
Posted by: BellMin
Wish I was able to read the reviews before buying the product. Does not protect phone at all. I'm on my second phone due to the case not protecting the screen and today I dropped the phone on the corner causing major damage to the screen. Never had an issue with past cases, but this one is not worth it! The case is not high enough on the edges, if anything it is lower than the screen. It's better to look for a different case.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, May 11, 2023
So sorry to hear the Symmetry Series case for your Galaxy S23 Ultra wasn't what you expected. We're constantly working to improve our cases with each new release, so although this case may seem different than the ones in the past, we can guarantee that it has been thoroughly tested by our Engineers.
With that said, while we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. We can't extend our warranty to the device itself, as we aren't the manufacturer. We'd be more than happy to help with a brand-new case though. Please call our customer service team at 1-855-688-7269 with any questions or if you'd like a new case.
Kindly,
OtterBox Customer Support
With that said, while we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. We can't extend our warranty to the device itself, as we aren't the manufacturer. We'd be more than happy to help with a brand-new case though. Please call our customer service team at 1-855-688-7269 with any questions or if you'd like a new case.
Kindly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
1
Didn't hold up over a few months
on May 2, 2023
Posted by: Jbf787
I've had many Otterbox cases over the years and this one didn't even last a few months without cracking at the corner. I even had damage to the edge of the phone after dropping it in my kitchen, with didn't happen with my last 4 Otterbox cases. Plus, it doesn't stay firmly on the phone and I constantly have to push the top corner of the phone back in. Super disappointed after all this time as an customer
Response from otterbox.comBy OtterBox, Customer Service Support, May 3, 2023
We're very sorry to hear about your disappointing experience with the Symmetry Series case for your Galaxy S23 Ultra--especially since you've been such a loyal member of the Otter family over the years. We understand that you expect better out of your OtterBox. While we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent.
We're happy to send a new OtterBox under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give our customer service team a ring at 1-855-688-7269 with any questions or if you'd like a new case.
Warm Regards,
OtterBox Customer Support
We're happy to send a new OtterBox under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give our customer service team a ring at 1-855-688-7269 with any questions or if you'd like a new case.
Warm Regards,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
1
Pretty but no protection
on April 29, 2023
Posted by: Bette
I purchased this case, and I am very disappointed with my purchase; I dropped my new phone with the new case on it and my screen was broken. The case is pretty, but it offers no protection for the phone.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, May 1, 2023
So sorry to hear the Symmetry Series case wasn't quite what you were expecting. We're constantly working to improve our cases with each new release, so although this case may seem thinner in comparison to a case you had in the past, we've thoroughly drop-tested this case!
With that said, while we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. We can't extend our warranty to the device itself, as we aren't the manufacturer. We'd be more than happy to help with a brand-new case though. Please give our customer service team a call at 1-855-688-7269 with any questions or if you'd like a new case.
Kindly,
OtterBox Customer Support
With that said, while we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. We can't extend our warranty to the device itself, as we aren't the manufacturer. We'd be more than happy to help with a brand-new case though. Please give our customer service team a call at 1-855-688-7269 with any questions or if you'd like a new case.
Kindly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
1
Do not waste your money
on April 16, 2023
Posted by: Jjzbl
The first time I dropped my phone using this case the screen shattered. The "raised edges" of this case are lower than the edges of the screen on the sides offering no protection in those areas. Judging from the damage it definitely looks like the unprotected screen edge was where the initial contact was made when the phone was dropped. I have only had my new phone for 31 days and thanks to choosing this Otterbox case I already have a broken screen. That doesn't speak well for the drop protection they claim or the usefulness of the raised edges. Don't waste your money on this case if you are wanting any sort of protection for your phone.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, April 17, 2023
We're sorry to hear about your damaged device. Our Symmetry Series cases are protective, but some variables can't be predicted. We're happy to send a new OtterBox under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Give us a ring at 1-855-688-7269 with any questions or if you'd like a new case.
Kindly,
OtterBox Customer Service
Kindly,
OtterBox Customer Service
Written by a customer while visiting otterbox.com
Posted by: Paul
Verified Purchase:Yes
The case does not fit as tight and snug as expected and the back texture does not allow for attaching any accessories with adhesive.
The case doesn't feel as it should for the price
The case doesn't feel as it should for the price
Response from otterbox.comBy OtterBox, Customer Service Support, April 6, 2023
Hey there Paul! We're sorry to hear that you are not loving our Symmetry Series case. Have you verified that the case that was purchased was the correct size for your device? This is an integral step, as our Otter Engineers design each case to fit the specifications of each device. If you have ensured that the correct sized case was purchased, then give us a ring at 1-855-688-7269 and we would be happy to help troubleshoot or get you a replacement case through our product warranty.
Cheers,
OtterBox Customer Service
Cheers,
OtterBox Customer Service
Written by a customer while visiting otterbox.com
Posted by: Evangeline
Verified Purchase:Yes
Hello
Thank you for making such a great product. I love Outterbox this phone cover protects your phone in all the best ways, no matter how it falls.
I ❤️ the olive green color.
Thanks again Otterbox... Keep up the great work 👍
Thank you for making such a great product. I love Outterbox this phone cover protects your phone in all the best ways, no matter how it falls.
I ❤️ the olive green color.
Thanks again Otterbox... Keep up the great work 👍
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Ray K
Verified Purchase:Yes
The right amount of glitz to make the color of my phone pop while still getting the best protection out there.
Written by a customer while visiting otterbox.com